I am an Evernote premium user and I submitted a ticket (#2023837) and I have yet to hear back from anyone. We are having formatting issues. There are three total users within our business and two users have the premium service. We have noticed that between devices and sometimes just in general that formatting is not the same. This is crucial to our communication amongst each other as some items are higlighted by the manager and the employee does not see the highlight on their screen. We are logged in via apps or desktop versions. I need answers and with premium service I was hoping to receive an answer before now.