M. Dee

@gazumped - thanks.. the original ‘loss’ I think may be due to MacBook master not syncing the local changes I made to the server. EN appeared to save the changes I’d made over 3 days, with no error messages and note ‘all. changes saved’. Following the reboot it reverted to a mid-state from about 2 days earlier. I was hoping there might be some way of recovering the local version which is why I’ve held off deleting EN and reinstalling. The browser / online version is definitely an earlier ‘mid-state.’ Do you know if the ‘local’ work is saved to device whilst sync is underway - and can be recovered in event of failure? if not it looks like a delete and install (and loss of the work) is my only option. @pinkelephant - that’s an interesting point. There are shared notebooks (and some deleted in the ‘tidy up) that could point to the disparity in note count - will check this out !

Moved to new EN and saw this as an opportunity to do a tidy up - however Ive lost 2 days work in re-organised notes, adding new notes and notebooks. Suspect there is an issue with sync from my Macbook to Server. Digging deeper I found - No sync issue alerts and just the messages 'all changes saved' - Checking sync across my devices I find a mismatch in number of saved notes across macbook (10,370), iPhone (10,201), iPad (10,178), Browser/Online a/c (10,178) Questions: - Am I likely to retrieve the lost notes or should I just delete Macbook app and reinstall? - Do I need to do same across any devices not showing same Note tally as Browser/Online a/c - Should I be concerned about any server sync issues here? (Im a week into chasing this up with EN Support but now gone 4 days with no response after being passed to the 'technical team')

Im a paid user and reported a critical loss of files and sync issues a week ago - had Support sending me 1 email a day and then passed to 'technical support' after coming up with zero suggestions for a fix. Now not heard anything now in 4 days. Makes me wonder why I upgraded.