The inability of Evernote to receive feedback via tickets (as opposed to a forum post) is hilariously amateur.
Overall, I agree with the OP.
The absolute lack of layout customization options for the web version is horrid. Give us layout and typeface options.
Managing my notes through notebooks, stacks, and tags is impossible. There is much too much unnecessary white space, not to mention the layout font is disgusting. What is that, Georgia? The "old" version is much more compact and navigation-friendly.
I feel like the new web layout is perfectly suited for casual users with one notebook, no tags, and a handful of notes. Is that really the audience that the developers were targeting with this layout? If so, I can't imagine that casual users are the majority. If it is, I'd like to see the statistics on users, notebook/note count, because my mind would be blown.