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Han Zo

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  1. According to one "Max" on Evernote Chat, if you go to account / personal settings, and untick the box "Allow Evernote to use my data to improve my experience" you are out of the program where they might read your notes: Me: Hi there, I need to be sure my data will not, ever, under any circumstances other than those imposed by law, be read by a human being at Evernote. I have gone to personal settings and unticked the box "Allow Evernote to use my data to improve my experience." Does this guarantee no humans will look at my data (again, apart from what law enforcement requires)? And if not, how do I remove all of my data and close my account such that the data is not kept on backups (often used by machine learning). Just a moment... Max: Thank you for contacting Evernote Support. My name is Max and I will be assisting you today. One moment while I read over your message. Me: Sure, np Max: OK, thank you for your patience. So the opt-out you indicated in your account settings will remove you from our machine learning system. The only other situations where an Evernote employee will have access to the content in your account is if we believe that a user has violated our terms of service or if we are explicitly granted access by a user for troubleshooting purposes. For the troubleshooting situations, those means are only available to our senior technicians in our support department. Me: So as long as that box is deselected, my data will not be seen with the exceptions of what you said above? And can you point to where that is written? Lots of talk on the web about not being able to opt out. Max: Certainly, I understand. Give me a moment while I track that down for you. Me: Thx Max: You can find that here: evernote.com/legal/privacy.php If you do a search of this page for "Do Evernote Employees Access or Review My Notes?" Opting out in your account settings will opt you out of our latest changes to the privacy policy. This means that you will revert to the guidelines in the policy above. Me: Thank you. Am I missing something here?
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