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Joe Pairman

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Posts posted by Joe Pairman

  1. 7 hours ago, PinkElephant said:

    It seems EN has work to do on its commercial backend, not only on the main app.

    Yes, this seems to be the case.

    By the way, I haven’t been having any luck with customer support - just one response saying I can’t have a trial of the Personal level and asking what I thought I’d get out of a paid subscription! I’m sure it wasn’t meant like that and the person was trying to help, but this does seem like an odd way of doing business. Surely a long term paying subscriber should have at least the same options that a completely new user has. At this point I’m feeling at the “just take my money” stage as I do need the tasks, etc, to use EN properly. But, I wonder if I’m being entirely sensible putting my trust in a company that seems to be struggling with some of the fundamentals. 

  2. 4 minutes ago, DTLow said:

    I'm running with a cancelled Premium account that auto-upgraded to Personal   
    I got the same message trying to upgrade to Professional

    Please let us know what you hear from Support

    I see -- it's reassuring actually to hear that it wasn't just me who got stuck in this state. As I mentioned, I have to assume this is just a lack of foresight or some technical limitation of the way the billing system works -- surely this can't be deliberate since EN would be losing some longterm paying customers if so.

    Yes, I'll post back once I hear from Support -- hopefully they themselves do have a way to fix this!

  3. 2 minutes ago, PinkElephant said:

    Thanks for the warning, it might be helpful to other users.

    Tried support yet, as proposed ? No email option I am aware of, just the way through ticketing.

     

    Thanks! I did contact support though I may just need to give them more time -- it's only been one business day so far.

    • Like 1
  4. So with the new plans, I realized that my old Plus subscription was fairly useless -- it certainly wasn't going to get me much of a Tasks feature and one or two capabilities had already dropped off with it. That's fine -- Evernote does need to make money, and I appreciate that the company kept me "grandfathered" on Plus for as long as I wanted to stay.

    However, what came next wasn't so great, and while it's partly a lesson learned for me, I'd recommend that EN adopt some customer retention practices from other tools. I was kind of interested in trying Tasks properly, and seeing how the Google Calendar integration might be useful. But I knew I didn't want to stay on Plus, so though I'd cancel first anyway (to avoid accidentally forgetting to cancel later, as has happened to me before). And then I assumed that I'd be able to try out the new features with a trial of Personal whenever I wanted, and that if I actually wanted to upgrade to that, I'd still get credited for the remaining time on the old subscription.

    This wasn't such an unreasonable assumption -- for example I recently cancelled my paid Dropbox subscription but it's running as normal until the billing date, and I got a nice note encouraging me to come back if I wanted.

    Not so with Evernote. Once you're in a "cancelled" state, it is actually impossible to trial a higher level plan or even to upgrade at all via the online checkout / trial features. They just don't work. And an email to Customer Support asking to be able to try out Personal hasn't got a response yet. I have to believe this is more a lack of foresight in the billing system design rather than on purpose -- which software vendor would actively, deliberately discourage at-risk customers from coming back? Still, it's frustrating.

    So, if you're on an older Evernote plan (or any paid plan for that matter), avoid cancelling it until you're absolutely sure that you don't want to return to being a paid customer!

    CannotUpgrade.png

  5. Evernote isn’t designed this way. It’s geared around “notes like paper” with manual formats, as well as tagging and search, but not the kinds of standardized properties you’re describing. You could create a note template, containing a table with predefined rows or columns for the various criteria. But that’s not data in a structured sense, still just body text. 
     

    A better tool for what you’re describing is Notion. You can add properties to a whole “database” of notes, getting an overview in a filterable table, but still being able to open any individual note and add all sorts of body content too. 

    • Like 1
  6. 3 minutes ago, TonyLim said:

    For me, the reminder is still showing the same sort order as 10.4 (as my screenshot above).  The earliest on top, the latest below.  Somehow, it works for me, but not for @david grant and @Joe Pairman.

    @TonyLim, on my support ticket, @AgnesP explained that actually the order on my device is the designed behavior at the moment (though Evernote intend to add a sort order option in time).
     

    So you’re experiencing a bug that actually improves the behavior, at least from my point of view!

  7. On 2/9/2021 at 11:47 AM, TonyLim said:

    There is no sort option. I create the same reminder as yours. It is exactly reverse order as yours. 

    Thanks for sharing the screenshot! I've started a support ticket as this doesn't seem to be a product feature request as much as an issue, as it's working OK for you. I'll update my original post depending on the progress I make with Evernote support.

  8. 8 hours ago, TonyLim said:

    Hi, my iOS (both iPhone and iPad) devices show earliest date at the top.  The iOS Evernote is 10.4.  

    Thank you for the reply! That's very odd. I'm on 10.4 too, and I just tried deleting and re-installing the app. Still the same.

    Are you in the reminders view? Do you see any sort options? (I don't.)

    Here again is what I see – so you see a different sequence on the same view?

    iPhone.jpeg

  9. On iPhone and iPad, the reminders with the furthest away date show at the top. I would like those with the earliest date at the top, since they need focus first. Especially the overdue ones!

    This could be the default, or an option, or something that's picked up from the setting on the web or Mac version – I don't really mind which. But currently the order is fixed at the least useful one for me, unlike the Mac version where I can change the order to one that makes sense. I've attached screenshots. The first is iPhone, the second is Mac.

    I did do a search but the related ideas don't seem to be for exactly this request.

    • These ideas mention the sort order but the main request appears to have been delivered? (I.E. non-dated reminders last.) 
    • This idea is about sorting search results, not the normal reminder list.
    • This one mentions a sort option that I don't see at all now.

     

    iPhone.jpeg

    Mac.png

    • Like 1
  10. Although it's taking a long time for the unified editor to make its way from the web version into the "thick" clients – iOS, Android, Windows, Mac – it surprises me that more people don't realize that it is on the way already, and works perfectly well in the web version. Here's how it looks there:

    image.png.bd66499f5b91fefd0ce4409e2b6cc0a6.png

    And you can also use Markdown-style hash characters to create these headers if you prefer (# = H1, ## = H2, etc). They don't stay as Markdown but they act as a keyboard shortcut in a way. Similar to Dropbox Paper.

    The outlines mentioned in the original post would be very nice. One of the "behind the scenes" videos from the Evernote team mentioned this as a future possibility. But I guess their first priority is to get the client tools using the new editor.

    • Like 1
  11. 10 hours ago, Atif said:

    But, Evernote is hiring data scientists and product designers on their career pages.

    It’s good to hear that Evernote is hiring. A healthy sign indeed. 

    I think the backlinks request will keep coming back, though to pick on a detail from your post, why would you need a graph database just to do backlinks? Roam takes a native graph approach, but that's because it does much more than backlinks; it supports sophisticated querying. And it was originally intended to do even more than that with Bayesian inferencing. Way beyond Evernote's ambitions I'd say and beyond those of most regular note-takers. 

    Graph DBs are great for understanding relationships across heterogeneous data, inferencing, and more easily working with novel queries. But it would be expensive and burdensome to add one just to do backlinks. If you can do regular links (in any database) you can do backlinks. It’s just a question of priorities.  

  12. On 8/21/2020 at 8:52 PM, PinkElephant said:

    Besides there is a nasty bug in country, forcing a lot of people to work from home. As util as this may be for many jobs, it for sure puts a stress on project work, where collaboration (formal and informal) is the key to success.

    I don't want to minimize the distress and heartache that many people are experiencing, but I think it depends on the organization as to how well their software development processes hold up (or even improve) due to remote working. We are all strangers on this forum so your point is a fair one without further context, but I do have direct experience of this in a couple of ways.

    I would guess that the reason for the delay is just that fundamentally re-architecting Evernote turned out to be a far bigger thing than anyone expected. For any development, if the team hasn't done anything directly comparable before, then their estimates are likely to be off.

    But it would be nice to get another update at some point.

  13. On 8/20/2020 at 7:15 PM, Koelho said:

    Upvoting! This is a very important feature for organizing notes...

    Notes are already complex with tables, source-code formatting, numbered lists, etc. Adding the ability to auto format headers is ridiculous simple and cheap, it is a torture to have to keep formatting headers and sub-headers manually

     

    The web version already does it. And you can use Markdown to enter the headings if you like (one, two, or three hash symbols). This new editor is supposed to come to all the apps at some point.

  14. On 5/15/2020 at 11:48 AM, Joe Pairman said:

    But as I said I'm also eagerly looking forward to the new releases and a little nervous in the silence...

    I'm getting a bit more nervous. It's awfully quiet (apart from a few people here exclaiming loudly that they don't even want to hear about a new release if it doesn't have their favorite crusty old Windows feature that only they and somebody's dog use). 

    I hope we are not moving into "Dreaming in Code" territory.

    Fingers and toes crossed now.

    • Like 1
  15. I love the way this has been done now, with a little "Move note" icon when you hover over the notebook title. Having the "breadcrumb" behavior on clicking the actual notebook title is nice and I'm relying on it more now it's there. But I do often need to move notes quickly as well, so this is helpful:

    image.png.dc44738487f65ed010251a1d4d213981.png

    I haven't tried it on Safari on the iPad yet – suspect the hover behavior will only show up with a mouse/trackpad unless it's possible to just tap the area where the icon would be.

    • Thanks 1
  16. Others have argued by logic (and I agree with them). Let me argue the same point by analogy.

    Facebook (a bit bigger than Evernote) once tried to make a "Facebook phone". It was really quite nice to use as I remember. But do you remember it? Do most people? There simply wasn't a Facebook phone-sized gap in the market. Mainstream devices did the job perfectly well. (And after all why would Facebook want to limit their growth by offering any significantly better features on the preinstalled app compared with the regular Android, iOS, and at that time Windows Phone apps?)

    For a consumer software company to make it in consumer hardware is really really hard. The Kindle is a notable exception, and even then the actual device sales are relatively small as I understand.

  17. 2 hours ago, CalS said:

    Scary to me is they are attempting the redo on an incremental basis, feature loss in the betas being an indicator…

    Sounds very sensible to me. I suspect they're not able to be quite as incremental as they'd like, thus slowing them down, because if they update the apps without a fairly rich feature set, a lot of us old-timers are going to complain loudly. We probably aren't the majority of the user base but are the most vocal :-).

    Have you ever seen a major revamp of any large tool where some previously features weren't omitted on the initial proper release of the new one? Not to mention betas.

  18. I share your hope and a slight sense of anxiety. I reassure myself that the lack of news probably means that everyone is working hard on the new releases. I don't agree with this though:

    5 hours ago, Carlos Orrego said:

    Evernote's current version is at least 4 years behind

    The web clipper is best in class. The new web editor (soon to be the editor everywhere) is on a par with the leading notes apps. Some features are different of course but generally on a par.

    Bear in mind also that it's operating on a very large scale (itself a reassuring factor), so the recent backend changes are very material; a couple of the cutting-edge note apps have a tendency to lose people's data, and a proper, secure, robust backend is really important.

    But as I saw I'm also eagerly looking forward to the new releases and a little nervous in the silence... 

    • Like 1
    • Thanks 1
  19. 56 minutes ago, Calvin.Powers said:

    on a paying account

    I see that you, like me, are grandfathered in on the old "Plus" account. That means we get a fantastic feature set at a price that no longer makes commercial sense for Evernote to offer to new users. Premium is even better of course, but for now I am keeping quiet and enjoying what I've got. And I don't mind the odd nag here and there to upgrade; one day I probably will.

    • Like 2
  20. 23 minutes ago, jesusplanner said:

    Can you say me why Microsoft Onenotes, Bear and other have Headings? Are not they notes app?

    Explain me because I don´t understand....

    I agree it’s table stakes for a notes app these days and could list half a dozen more. It’s on the way in Evernote too though; an integral part of the new web editor, that will be the basis of the editor in the upcoming desktop/mobile apps. The release sounds not too far off now! I’m hoping for early summer; have no insider info though. 

    • Like 1
  21. On 2/5/2020 at 8:07 PM, rudabaugh said:

    2020 and still not implemented? Am I missing sth?

    If I understand the request properly, this is indeed already implemented in the new (beta) web client, and on the way on other platforms.

    As for those who think that headings only belong in Word, I think the consensus across almost all other note-taking apps shows that enough users value headings as a way to add some structure (not formatting perhaps but structure). Off the top of my head:

    • Apple Notes
    • OneNote
    • Dropbox Paper
    • Bear
    • IAWriter
    • Drafts
    • Ulysses
    • Notion
    • All the other Markdown apps
    • Not Google Keep though?

    As for the perennial argument that if we like those other apps so much then we should just move to them, I guess these forums would be a pretty boring place if we never posted any constructive feedback. One can like Evernote a lot and still want the core product to improve. I think sometimes people underestimate product managers' thick-skinned-ness and willingness to listen.

    But as I say, I think what the OP wanted is already there in the web app and on the way elsewhere.

  22. It may be by design, as the only way in the current implementation to enforce a sync regularly (thus avoiding the even-worse experience of losing data or having to manually pick a version). 

    But it is definitely annoying and means I’m using other tools at the moment to note down ideas in iOS. I hope the upcoming iOS version with the new editor fixes this.

  23. I don’t have any problem inserting images from my iPhone photo library (no obvious conversion required unless it’s happening automatically). And I just checked my settings — I’m capturing “high efficiency” images which I believe is the setting for HEIC. What is it that people can’t do? On which model of iPhone? (iPhone 7 still here.)

     

    Edit: are we talking about viewing HEIC in Windows, per this thread?

  24. Just now, PinkElephant said:

    It is the communicated strategy from EN management to rebuild the software foundation, not to generate new functions. So I see them starting to deliver on the promise. Nothing wrong with a new neat and clean app, and furthermore with a unified user experience over mobile platforms.

    For me EN is a key piece of my paperless productivity setup. I do not need fancy stuff to play with, I need solid functions and high performance. For me they are on the right track with what they do, instead of selling socks. Maybe this marketing and gadget oriented thinking was what led into where we are with EN, and what they are fixing now. Just let the engineers sort it out !

    Yes to all this, but in addition, a big new feature for me this year has been the more "semantic" editor in the web client that's hopefully coming soon to the other clients. I couldn't use Evernote as a serious note-taking and drafting tool without it. (Before this came along I was just using Evernote for web clipping, and kept refreshing the "H1, H2, H3" thread to look for any hope in that area!)

    It might sound basic or foundational to some folks on here but literally makes the difference for me between using EN or not!

    • Like 1
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