My ticket number is #1893926. I see that so many people have not had their ticket requests answered. I don't like this. I used to praise Evernote telling all my coworkers they should download it, but now I'm running into this problem and I'm seeing how bad the customer service is. It was very unclear on how to cancel my subscription. Even more unclear on how to contact Evernote for a refund. Has anyone reported this to the Better Business Bureau yet? I don't want to take it that far but it's seeming like I might have to in order to get anything done efficiently.