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Mdd

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Posts posted by Mdd

  1. 19 hours ago, DTLow said:

    Your images show the content (pdf file) was visible on the Mac and Web but missing in IOS.  On my iPad, pdfs show as icon and I can select actions like viewing

    You can contact Evernote Support at  Contact Evernote Support

    I don’t spend a lot of time debugging my devices.  My solution would be to delete the Evernote app from the device, then reinstall.  Check your notes while online, then download the offline notebooks 

    >>What good is 10 GB per month quota if I can't retrieve the page I need.  Evernote is making me nervous for keeping important information..

    I need the increased upload limit; I couldn’t manage with the limit in the Basic account

    Aside from the odd display bug, I have no problem retrieving my data.  I also have backups and make use of the Evernote Note History feature

     

    1. In past, have deleted Evernote and reinstalled a few times .. as that is the only possible answer Evernote staff could give me in my earlier efforts on getting their support.  Problems did never get solved.

    2. You mention " I have backups" .. If someone keeps backups, then why not use that back up as a primary source of information itself and get out of Evernote's uncertainty.

    3. Problem is that we have depended on Evernote and let go of other physical documentation.  That was the whole point of going into soft copy storage. and that we did for years. Trusting the one promise that Evernote made is that we can get back our note when we need it.

     

    Here is my today's update.. Now the note isn't even visible on Mac App.  Yesterday it was. Seems that the infection finally has spread to Mac app as well.

     

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  2. Evernote keeps mentioning that note retrieval  issues have been fixed in 8.3, but i don't see it happening.  Just today itself I wanted to refer to an old note using my iPad pro 9.7. The note title will show but content will not.  Same thing on iPhone. Same issue on web access on Mac.  It is frustrating one thing.. but I have trusted Evernote with my data with the hope of retrieving it as and when I need it.


    Previously I had mentioned in earlier posts that forever Evernote has had problems of offline note access.. now that infection has spread to even with online connection.   Please refer to my attached screenshots.

    Evernote now costs even more than iCloud storage now and yet it fails you when you need the note.

    What good is 10 GB per month quota if I can't retrieve the page I need.  Evernote is making me nervous for keeping important information.. but if not that.. what else it is good for ?

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  3. 20 hours ago, annah said:

    @AntoineG This issue should be fixed, yes. Let me know if this link works: Submit a Support Request

    Hi there,

    Evernote keeps mentioning that issues have been fixed, but i don't see it happening.  Just today itself I wanted to refer to an old note using my iPad pro 9.7. The note title will show but content will not.  Same thing on iPhone. Same issue on web access on Mac.  It is frustrating one thing.. but I have trusted Evernote with my data with the hope of retrieving it as and when I need it.


    Previously I had mentioned in earlier posts that forever Evernote has had problems of offline note access.. now that infection has spread to even with online connection.   Please refer to my attached screenshots.

    Evernote now costs even more than iCloud storage now and yet it fails you when you need the note.

    What good is 10 GB per month quota if I can't retrieve the page I need.  Evernote is making me nervous for keeping important information.. but if not that.. what else it is good for ?

     

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  4. 13 hours ago, DTLow said:

    It would be clearer if you add detail to the request title and content.  Also, if you can post an image instead of the PDF 

    Hi Evernote team

    please consider to paovide either or both of features as mentioned below

    a) for handwritten notes, a Zoom out button providing 'entire note' view will be helpful

    B) please make the pinch zoom view to stay.. currently the pinch zoom shrinks the handwritten note but it then stretches back to original size when pinch is lifted

    Sketch attached for suggestion

    IMG_0455.PNG

  5. 23 minutes ago, csihilling said:

    Here is what I see on my iPad.  I have five synced notebooks in a stack, INBOX and Quick are the only two offline notebooks.  Before and after.

    IMG_0314.thumb.PNG.1fdd830f401a75cd8544731401d4a2bd.PNG         IMG_0315.thumb.PNG.63d34b1043e441f1382882c98613bed0.PNG

    Here are my screen shots showing no traces of any pending sync bars etc. The total number of notes also shows a count of over 4000 notes  

    Yet iPad  local storage memory shows only 104 mb as against 5.5 GB being the total size of my exported folders which are on my mac. 

    Funny thing is that the previews of the notes exist and visible even offline. But the note does not show up when you need it. IMG_0449.thumb.JPG.209880337f6bc38d7f7978af62ad3274.JPG

    IMG_0450.JPG

    IMG_0451.PNG

    • Like 1
  6. On 02/03/2017 at 4:38 AM, Ardeet said:

    I have the same problem with my iPhone 6 Plus and iPad Air.

    I am a Premium user as well and both my iOS and Evernote apps are up to date.

    I have tried turning off offline notebooks and restarting and turning back on and I have tried manually setting all notebooks to offline, rather than the "all" selection.

    I deleted Evernote from my iPhone, cold restarted and reinstalled but this made no difference.

    I frequently need my notes offline and this latest release seems to have killed that. It is incredibly frustrating and what should be a basic, reliable feature has now become a constant disappointment.

    BTW, please do not tell me to do another freaking "remove and reinstall". I've done it. It didn't work.

    Oh please don't follow the advice of delete and reinstall at least for this issue. It will make it worse. In my case after reinstalling as advised by support, the size of notes database on iPad is is less than 2 percent of what I see on my mac which means you cannot be thinking of Evernote be an offline notes repository. 

    The issue gets more irritating when it's erratic behavior. There is no way of knowing which notes are not local and which are. And there is no certain peattern that older notes will notes will not be offline or vice versa. It just kind of breakdown that Evernote perhaps has given up on. 

    Afterall why are they charging us for a broken software. The should suspend payments till they fix it. The main promise of going premium for me was offline feature.

    • Like 1
  7. 4 hours ago, DTLow said:

    My experience is that IOS v8 has issues with the offline feature. My expectation is they will get this fixed

    I opened a support ticket because offline searches fail

    I use this feature because I like having an offline backup.  No specific needs, but I make sure my required notes are available before I go offline.

    So have you seen any response from Evernote support. I did not see any hint of any effort from Evernote for my support ticket. 

     

  8. 5 hours ago, csihilling said:

    I stopped using full on off line notebooks some time ago due to some unexplained snafu where iCloud backups were including the EN data on my phone.  I didn't see the need to buy 10GB of storage from Apple.  Never did find out why me or what the cause was.

    Workaround for me has been to create a notebook where I put notes I might need when wifi is unavailable, I don't want to download through cellular, or I am totally without a connection.  Requires some foresight which can be a PITA.  

    IAC, if you go notebooks on v8.1 you will see a little green line when the notebooks are syncing.  If you see a note count the notes should be on the phone.  Other threads have reported extreme offline sync times with the new IOS.

    Am glad that you are happy to compromise and find work around without complaints. You are a saint. 

    in my case there are no bars on notebooks to indicate that the sync is ongoing or incomplete. There are no notes which show the green arrows either. 

  9. Hi everyone

    Can anyone help me solve my problem of occasional inability to serach notes while offline with my ipad Pro 97 inch and I have updated to EN 8.1

    Its an erratic behavior that irks me. I have all my notebooks duly marked for offline storage. So logically searching within those notes should be a local device based affair. But unfortunately despite being a paying customer for Premium with a promise for offline access to notes, EN often disappoints

    As an additional support to my question, I am attaching screenshots showing the errors and my setting for notebooks. 

    IMG_0410.PNG

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  10. Hi everyone

    Can anyone help me solve my problem of frequent inability to serach notes while offline with my ipad Pro 9.7 inch

    Its an erratic behavior that irks me. I have all my notebooks duly marked for offline storage. So logically searching within those notes should be a local device based affair. But unfortunately despite being a paying customer for Premium with a promise for offline access to notes, EN often disappoints

    As an additional support to my question, I am attaching screenshots showing the errors and my setting for notebooks. 

    Any, all help will be highly appreciated

    IMG_0410.PNG

    IMG_0426.PNG

    IMG_0428.PNG

    • Like 2
  11. 4 hours ago, Uncle Bob said:

    It would seem to me this is extremely on topic. In essence, some of our criticism is direct criticism of you, and that has to be tiring to read over and over again. I understand some of your frustration now. 

    I guess I would say it this way: hear us. Those of us who built our workflows around Evernote have found the 8.0.x upgrade extremely damaging. Features that many of us used frequently have been removed. We now have an interface that devotes substantial real estate to five buttons, and an interface that makes designers cringe when they look at it on an ipad with a data connection. 

    The day I accidentally updated my ipad to 8.0 I found myself paralyzed in meetings. I couldn't get the information I needed. Things didn't work and I was seriously compromised. By version 8.0.4 the app kinda works, but it's still slower and not as good as 7.x while not perceivably better in any way, shape or form. Ultimately I spent hours researching other options and then hours moving to another product, All because whoever you work for didn't allow the time for people like yourself to do the work necessary to properly test the app. 

    Weeks to get to "kinda works" is simply not ok for a professional product. This isn't a game that is buggy with a bunch of complaining teenagers for customers. This is something we use(d) all day every day for our livelihoods. Of course we are going to be upset. 

    I completely agree with what is mentioned in this post. I have myself gone through embarrassing situations because of glitches of EN..

    Our relationship with and therefore our reactions about EN are solely dependent on how EN works for us.. Of course someone can take a very soft view and say EN does so many good things too, why are people only focusing on and cursing about problematic issues only... well those are the dialogues we hear / use in an argument with our spouses.. which EN is not..

     

    • Like 1
  12. On 03/02/2017 at 11:05 PM, cargoblues said:

    I have one question to the Evernote team : "Why did you make such a bad and basic app, starting from a very powerful and convenient app ? Do you realize that your customers have no reasons to stick to Evernote ?"

    I like your comment but disagree... EN is hard to opt out from.. many of us have thousands of notes on EN. but there is no reliable method to export out EN notes and then import into other options like ON or Notatability .. SO for now love it or hate it your notes are married to EN

     

  13. I am having numerous issues since 'so-called-update'. Why do they give half baked updates. Who is pushing them to issue updates in a hurry. Its funny.. one of the most popular app still having such serious quality issues

    their support also_ does not bother to respond now a days.. I have 3 support tickets pending and there is no response after a 'please wait' auto responder reply

    Taking cue from  posts here have reinstalled... Have done so several times in past few years. Each time have to download thousands of notes.. this time nearly 5000 notes for offline use.. again.. using my data quota.. Which EVERNOTE does not have to pay..

    The other day could not open my itinerary at Tokyo airport at checkin counter.. imagine what kind of high tech fool they made me look like.. flashing new sexy ipad pro... but unable to poride airline booking code...

    so so frustrated i.. Then had to open my laptop.. Luckily the images were fine on the mac

    Images explaining what happened attached

     

     

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  14. 10 minutes ago, Mdd said:

    There is erratic behavior when using apple pencil. There are freezes every now and then and then I keep sketching over and over on same spot and.. frustratingly after few moments all lines I drew appear... so so frustrating

    WHAT THE HELL IS GOING ON

    Now a new problem

    SILLY EVERNOTE

    It created 3 duplicates of my one single sketch on a note. All three appear to be editable

    see the note here: 

    https://www.evernote.com/shard/s586/sh/31e9b73a-4cc5-4462-80ff-c9f7b33ae3fe/efdaecbf8c8492354338760bcd572104

    Screen shot of the note also attached as image

     

    Earlier in the day I had created duplicate of a sketch Note.. EVERNOTE made a copy.. but converted both copies to image.-that is not editable.. so silly.... wasted my 30 minutes of work

    see the note here: 

    https://www.evernote.com/shard/s586/sh/975c7654-3f7b-4a0d-9020-5d1b981e4d81/c782baa10a92a8b57a1c6e3845cebd60

     

    also attaching screen shot of note

     

    THIS IS JUST CRAZY

     

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    • Like 2
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