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WhitneyZ

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Posts posted by WhitneyZ

  1. 29 minutes ago, DTLow said:

     

    Some people might not be aware that its a known problem and being worked on
    They might be interested in the work-arounds

    And there are others who just want to post their whines.  They think if they keep posting the same thing as other posts, the problems will get solved faster.

     

    I think it is clear to anyone on this thread that it is being worked on. The issue is not whether it is being worked on. The issue is with what urgency and ETA.

    That you posted workarounds is helpful to those new to the thread. I didn't quote and comment on you posting a workaround.

    Paying users are fully entitled to whine about Evernote's poor customer service (in this case). Consistent "whining" and complaining does actually often times get companies to work faster. Customer sentiment matters. Also, as you said, this is a "user forum". Where else can users vent, if not here?

    Please do not chastise people for complaining about this problem. It is neither your responsibility nor does it help paying and inconvenienced customers feel any better about the situation.

    • Like 2
  2. 10 minutes ago, DTLow said:

    You do realize this was caused by the OS Sierra upgrade.
    Some things got broken when Apple upgraded their Mac OS; some were recognized ahead of time and taken care of - other problems are being followed up on
    My understanding is that Evernote is working on a fix

    1) The responsibility lies with Evernote to keep up with Apple. This is what the Sierra beta process is for. If they can't keep up, they shouldn't be in the software business, or at least in this part of the software business.

    2) "Your understanding" is totally unhelpful to us. What we all need are results, and Evernote would do well to provide official updates on this forum. You've already commented this is a "user forum" but it is also an Evernote hosted forum and "customer service" is location agnostic.

    Evernote is lucky in that it seems their users are both very patient and without many other options, but the length of time it is taking to resolve the issue and lack of communication (besides hearsay) is getting old.

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