performanceext

Disregard the above. I had to reactivate all accounts to get them up and running. Only my admin account was reactivated by Evernote.

I spoke too soon. The other accounts are not working at the moment. Only the administrator account is active.

Hey all, Thank you so much for trying to help me out here. I woke up this morning to an email from Evernote stating that my credit card was charged for my subscriptions. I wish there would have been a way for me to resolve it myself so that I didn't have any downtime with the program, but it seems that it was only fixable through the backend of Evernote. I'm still not certain why the account was deactivated, but I'm glad things were fixed and the accounts are working again. Best Regards team.

The chat person gave me some links to "reactivate" my account. But the links supplied didn't work for me. The support person was unable to do more and sent a support ticket out for me. I'm posting on here too just in case the support ticket doesn't go anywhere and I was hoping someone here would have a quicker solution than waiting for the ticket to receive a response. I'm just surprised that I did not any notification that my business accounts were going to be deactivated. I've had them active since 2015. I can't even login to do anything at the moment and am at the mercy of whenever I'll get a response from the ticket. And I agree! I was surprised I was able to contact a person via chat. Ticket # 3491934

All my business accounts were deactivated without any warning or notification from Evernote. I don't know what the issue is. When I received a reactivation link, the link wouldn't even allow me to reactivate the accounts and required me to make a new password. When I did that, I received an error. I was able to contact a support person via chat through a free personal account, but they were unable to help with my business account. Does anyone have an ideas what when wrong here? Just and FYI, my business account auto-renewed every year. I never had issues with my account deactivating prior to this. It's really getting in the way of business as I can't even access all of the files I had. Any help is appreciated.

Evernote still hasn't addressed this issue, and now you can't open a PDF file directly from EN as well. Like everything else, you have to download the file in order to open it. This is absolutely terrible. I'll be shopping for another service since Evernote support has been deplorable about addressing long-time users concerns - which shouldn't have existed in the first place. If anyone else finds something that works like Evernote, but better, please do share in this forum.

I wasn't able to add tags to my own notebooks/notes I created. After a few days of checking, the option to add a tag finally showed up. This is a major problem with EN, as nothing seems to be consistent through all platforms. It's disappointing that this product was released and we're paying for it, but it isn't delivering on the most basic level.

Thank you for your quick response! Here's what my screen looks like when I select the tags option: There's no . I've also tried creating tags on the fly at the bottom of the note and it doesn't give me the option either.

I'm having an issue of even creating tags. Do you have steps for doing this? I can only select from preexisting ones.

This is the round about way that I have been using since the update, but then you have to go delete the file from your PC after. Too many steps for a function that use to be smooth!

I use to be able to click on a search button within a specific Notebook -- which helps greatly if you have more than a dozen notes. This super useful function is no longer available with the update, or I am failing to find it/add it. Please add this function back! Yes, your new EN update looks clean and easy, but when a regular user actually dives into the functions, we're all finding that most of the useful tools are no longer present, making the navigation process waaaay more complicated than it needs to be. Has anyone figured out how to search within one notebook, instead of having the use the only search bar that searches all notes?

I use to be able to drag and drop files (PDF, JPEG, PNG, etc.) into emails but now that function has disappeared with the new update. This is really inconvenient and I'm hoping that someone has a quick fix for this, or if Evernote plans to put this super useful function back. Is anyone else having this problem??