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DHUser

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DHUser last won the day on September 22 2016

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  1. @EdH, What I want from them is more than an email telling me that the scanner I paid a good amount of money from them is having a problem that I could lose data from and to send me to a support page for the people who manufactured the scanner for them. That's unacceptable. If I purchase a rack of hard drives from IBM for my datacenter I don't want to have to deal with western digital - I want to address the problem with the company who sold me the product. Evernote should stand behind the product they branded and sold me and updated me directly, not just appear to pass the buck. Evernote last Friday sent out an email that said we could lose data and posted this thread. I have received nothing else from them since. The page you posted was written yesterday, and Evernote has not posted a link to it, nor emailed it. No. If you want to be a smart aleck about it, I don't want it on a pillow. But, an email with the new information would have been nice, or at the least a message added to this thread. Ideally, I would like them to be professional, take responsibility and notify their user base when there is a problem, and when there is additional information available to pass it along to the affected users directly. That's what professional companies do. Surely they have better channels of communication to Fujitsu that one would expect their user base to have. The link you referred to was posted yesterday: http://scansnapcommunity.com/features/14447-urgent-notice-for-mac-users-serious-issues-affecting-pdf-creation-and-editing-on-macos-sierra-may-cause-permanent-data-loss/ The links they sent out in the email and the links from the OP both point to Fujitsu.com pages: http://www.fujitsu.com/global/products/computing/peripheral/scanners/topics/topics20160914.html Please also refer to the above site for any updates and fixes on this issue. If you have any questions regarding this matter, please contact Fujitsu/PFU through the following support page: http://www.fujitsu.com/global/support/products/computing/peripheral/scanners/contacts/scansnap_contact.html And the link they provided and said "any updates and fixes on this issue" wasn't updated with the new additional information. The post from the SnapScan Community page does contain additional information. But Evernote didn't pass it along. It was posted on a different site than what they linked to in the original post. Again, I didn't buy the printer from Fujitsu. I bought it from Evernote. I've never been on the SnapScan Community page and I see no reason why I should have to go there when it is an Evernote product. Evernote is a company and can choose how they treat their customers. But really, what would it cost them to update people directly? Five minutes of someone's time. Instead, they just pointed to a general support page and said good luck with that. Or that's the impression I and other posters on here have from them. It's one thing to raise prices. It's another to tell people they can lose data and then appear to pass the buck to someone else. Data integrity is obviously paramount when it comes to trust in a cloud based company. If anything remotely threatens that trust, even if it's "not their fault," they should take ownership of it and champion a solution for their users. If you're satisfied with that response, that's fine. That's your prerogative. I'm not. And, other people on here aren't either. That's our prerogative as well.
  2. I couldn't agree more. And the lack of Evernote support's comments in this thread underlines the exact issue you're stating. Even if they can't solve the problem directly, where is the manager who says we should communicate to our users of our products they purchased from us that we will keep them updated and how.
  3. This may be a Fujitsu software issue, but the Evernote branded scanner was sold by Evernote and should be supported by Evernote. Fujitsu isn't printed on the top of the scanner - Evernote is. Evernote should test the update and distribute it or make sure it is distributed to it's customers by sending them an email with a link in it - not just pass the buck and send an email saying if you upgrade you might loose data and send us to the general support page on the Fujitsu site. That's pretty weak. The site doesn't even list the Evernote edition on the scanners when you hit the drop down. How are we supposed to know when the issue is fixed? How are we supposed to update our software so we don't loose data? The first link says, "We will provide you the solution to these issues as soon as available." And that's it. Nowhere does it say how, when or where they will provide this information. The second link just takes you to a webpage that lists Fujitsu's corporate contact information. So, there's nobody in Evernote who is going to step up and take responsibility to make sure their Evernote Branded product, marketed and sold by them is not going to randomly destroy data if we upgrade to the next operating system? Can we expect a followup email to keep us in the loop, or are we on our own here?
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