Nickerz

Yeah, I noticed that too so I went back to the previous version v6.25.1.9091 and got that feature back. The new version (V10) screwed a lot of things up and wasn't worth the update imo...

I say Evernote's next update be named marcelo in honor of his great idea almost 10 years ago! 😄

Hmmm, I wonder how many other companies can ignore their customer's top request for a decade and still remain relevant? Just a reminder Evernote for this kind of arrogance and mentality, as the following businesses, as well as many others, all once dominated and yet are no longer around... Border's Books PanAm Toy's R Us Tower Records Blockbuster Video (technically, I think there's still 1 store-lol) Sears Lehman Brothers ...only time will tell!

I asked a tech about this feature to see if he can maybe move this decade long request up the developer ladder so we'll see. Below is his email reply I just got from him (Oleg-VERY nice and helpful tech!)... Oleg T (Evernote Help and Learning) Oct 28, 2020, 14:44 PDT Hi Nick, Thanks for writing back. The ability to control which image is shown in a note's thumbnail/snippet view has been a popular feature request for quite some time. I certainly agree that this functionality would be very beneficial to many of users. With that being said, I'm more than happy to raise the priority of this feature request via the internal channel. I’ve gone ahead and sent a note of this to our development team. While we can’t commit to getting all feature requests into the product, we do rely on our community to tell us what they’d like to see in the future. Please let me know if I can be of any other assistance. Best regards, Oleg T Technical Support Specialist Mon-Fri, 9:00-5:00 CST

Here is another update from an email I received from Evernote that could be useful for anyone else having this issue. So far, my issue hasn't come back BUT I just reinstalled Evernote on my desktop last week and it can take 1-2 weeks until this pops up again, so I'm hoping this isn't an issue any longer as the tech (Oleg) from Evernote explains why this can happen in his reply email below... Oleg T (Evernote Help and Learning) Oct 26, 2020, 10:51 PDT Hi Nick, Thanks for the clarification. I'm very happy to hear that everything works as expected. You're certainly more than welcome to use any previous version of Evernote for Windows client, as long as it works for you. While Evernote Legacy is the very latest (and last) update of our classic Evernote for Windows (v 6.25.2), if you already run a working version I wouldn't bother reinstalling the Legacy app. In all transparency, aside from the gray icon this latest version isn't very different from the previous Evernote for Windows 6.25.1. Yes, I did read your post in its entirety. I've seen the issue where clicking the Evernote desktop icon triggered the app to reinstall before. Every time this seemed to be related to the desktop icon being (or pointing to) Evernote installation file rather than the application file. This issue can typically be resolved by recreating the desktop shortcut using the steps from my earlier reply (via the 'Application' icon located in C:\Program Files (x86)\Evernote\Evernote). Please don't hesitate to reach back out if the issue resurfaces or if you need any further assistance. Thank you for using Evernote! Best regards, Oleg T Technical Support Specialist Mon-Fri, 9:00-5:00 CST

Talk about a light bulb going off in your head! I think I fixed the other issue I posted in this thread here...

Holy cow, I think I know why I was having this issue!!!! For what it's worth, I resolved this issue myself by simply installing Evernote via the Microsoft Store. Problem was gone and I forgot to update this thread. BUT... ...the reason I think I was having this issue to begin with was from the following email I got from an Evernote tech... Jeffrey B. (Evernote Help and Learning) Jan 9, 19:05 PST Hi there. Thank you for reaching Evernote Customer Support. I understand that you're having troubles with your icon that is blank. I am glad to help you with this. You can do this workaround to change your icon to the normal Evernote icon. Just do this steps. Right click on Evernote icon Right click on Open File Location Right click on Evernote.exe Right click Send To Right Click Desktop(Create Shortcut) See if this option works. Hope this helps. If there is anything else I can help, feel free to response. Best Regards, Jeffrey B. Customer Support Representative ...this gave me some "workaround" steps and look at his steps above. He had me create a shortcut of the Evernote.exe icon which was placed on my desktop. So when I opened Evernote, it ran the setup file!!!! BINGO! But what's weird is he emailed me on 1/9/19 (2019 btw) yet I didn't start having these issues until this past July 2020, so over 1 1/2 years later!? Maybe updates to Evernote caused this? Now, if this is why this issue was happening, then it still doesn't solve my original issue (which I never posted in the forms, just created a trouble ticket) which was the Evernote icon not displaying properly on my PC. It shows this, see attached screenshot...

Yep, add me to this list! C'mon Evernote devs...10 years, really!?

That worked! I simply uninstalled Evernote v.10, restarted my PC, reinstalled Evernote v.6 and all is good now. BUT...I'm not out of the woods yet. The original issue I was having trouble with (posted above, Evernote going through some kind of setup/reinstall each time I opened it) was inconsistent and this issue wouldn't appear until 1-2 weeks later. So hopefully that doesn't happen again but we'll see and at least I have the version that I like v.6... Thanks again for your help everyone!

I think I know what happened... I was having issues with Evernote on my desktop (documented in this thread here...) but the steps Evernote gave me didn't work. I forgot to update that thread btw so maybe I'll do that next but in the end, I installed Evernote via the Microsoft Store (see screenshot below)... and this fixed my original issue. And this would maybe explain why my experience the other day on my desktop was strange as I was prompted to login to Evernote and then it started installing version 10 b/c it was installed via Microsoft Store and not directly on my desktop PC. ??? So I'm simply going to try uninstalling Evernote on my desktop, reinstall it using the file I downloaded originally (v6.25.1.9091) which is still in my download folder btw! I'll see if this works as it should roll me back to the previous version which I liked. However, the only issue is will my original problem come back that I posted in another thread. We'll see...

I thought the update was forced like mobile phone carriers. I tried opening Evernote the other day and it had me verify my account through the web to log in and then it opened up with a new look to it (none of this happened on my laptop btw). I was never asked to update (that I remember). I'll gladly go back to the older version then. How do I roll back back to my old version?

Thank you very much for that tip!!! By the way, my laptop is still running the old Evernote (v.6.25.1.9091) and the issue I mentioned above 1. Thumbnail Pic... worked of course but when it synced it synced the thumbnail pic to my desktop Evernote new version! I think I'll keep my laptop running the old Evernote version as long as I can since I didn't have any issue with it!

How about from now on when any company decides they have a new and "improved" update they let us pawn of consumers decide to keep the "classic" version! You know...the time when everything worked like it should and you had no complaints. This way, when the devs get inspired to attempt to make things "better" and FAIL, we can simply go about our everyday lives with little to NO impact and ignore your little hickups along the way. Okay, that was my rant for all companies trying to fix what isn't broken ARG! Below is my list of things I've noticed so far that don't work, disappeared and/or changed. I'll try to update this list but by all means, if I'm mistaken or missing something please let me know. So here is my list of troubles that I'm experiencing since the update (v 10.1.7 build 0, Editor v109.0.14125)... 1. Thumbnail Pic in "Snippet" view can't be seen. I can still view them in my existing notes but not in any new note I create. ??? (see attached screenshot...) And how about allowing us to choose our thumbnail pic when the note has multiple pics? It's only been nearly 10 years from us requesting this feature!? 2. Clicking on a note and pressing the "delete" key on my keyboard doesn't do anything. It used to delete the note by placing it in the trash. Now, nothing happens. When in the trash folder, trying to click on the trash icon to permanently delete it doesn't do anything either. ???? 3. "optimize readability" (aka word wrap) doesn't work very well (going off the 2nd attached screenshot below - I've got my split screen view in Windows and I've always been able to see my note info in the Preview Pane but word wrap isn't working like it should without having to zoom way out). I'm still having to scroll the bar back and forth to read my notes UNLESS I squeeze the left columns together so small I can barely see them. I have been able to click on View>Zoom Out to avoid scrolling the bar back and forth to read the note in page preview but again, I have to zoom out so everything is too small making it harder to see. ??? See 2nd attached screenshot...

9 years, 6 pages later (and counting) yet Evernote still hasn't gotten the hint!? Goodness Evernote get with the program and add this feature already since it's been requested for nearly a decade now!

Just wanted to update this thread... I was able to submit a ticket using FireFox browser and Evernote responded 2 days later with some steps to help fix the issue. See steps below... I explained that I recently tried to install Evernote via the Microsoft Store instead of downloading it again directly from Evernote (since this always seems to give me trouble). I want to see if this issue goes away since it's running as an app through the MS Store. So far I haven't had any issues but then again, it took almost 2 weeks last time until it came back. I asked the Evernote tech if he can keep my case open as I'm testing this and he said yes. I'll confirm if this gets fixed but at least I have Evernote helping. By the way, here are some steps the tech from Evernote gave me to clear the cache in Chrome browser...

Thanks again PinkElephant! You're idea got me thinking...so I actually tried submitting a support ticket via FireFox and it WORKED! It was an issue with my Chrome browser. I now have a support ticket # and I'll update this thread to see if Evernote can help me fix this ongoing issue. Thanks again, Nick

Thank you for replying to my issue and trying to help. I'm running Windows 10 Pro (2004) on my desktop where I'm having the issue. I don't have this issue on my laptop which is running the same thing. Yes, I couldn't submit a support ticket. The screenshots in my first post actually show the Fatal Error I was receiving. Those first few screenshots were NOT the support ticket I was trying to submit via Evernote's webpage form - which STILL isn't working as I just tried to submit one now and when I click the submit button, nothing happens, just like in July. It's now August. I took more screenshots of this and recorded my PC screen. Trust me...it's NOT working. I also took plenty of screenshots of me following your steps above to submit a support ticket, which the steps are not accurate but again, thank you for at least trying to help. In the end, I still can't submit a support ticket. The forum hasn't worked because I'm still experiencing the same exact issue and it's unresolved with no proper support from Evernote for weeks now. I have wasted a lot of time on this simply because I can't get the required help from Evernote. We can guess here all day long from ones who mean well, and I do thank you but I would prefer getting help from the source...Evernote. Why is this so difficult? Finally, I clicked on the link you provided and I will see if Shane can help or at least escalate me issue to someone that can help. Thank you for this info. Nothing happens when I click on submit. Yes, ALL of the required fields are filled out and there are no errors on the page. clicking on the green submit button does nothing... STILL WAITING ON A RESPONSE FROM EVERNOTE...

Just an update to my issue... 1. It's been almost 2 weeks and have heard NOTHING from anyone at Evernote. Nice Evernote to know you still don't care. 2. I used Revo Uninstall and completely removed everything from Evernote. This worked like it should and I didn't have any issues with Evernote opening...until today. Sure enough, when I tried opening Evernote, the same issue is back. It did it more than once. It's frustrating to feel like your left out here in cyberspace by yourself trying to get help from Evernote with their product and you just hear crickets chirping. My goodness. I can't even open a case as their webform doesn't work and won't allow me to submit it. SOOOO if anyone hears me...PLEASE HELP!!!!

Thanks again! I'll give Revo Uninstaller a try then...

Thank you CalS! I just read here... that this is a KNOWN issue and has been since last year!!!! So Evernote is apparently too lazy to fix and/or clearly doesn't care about it. I just finished doing a Factor Reset and am concerned about installing any 3rd party software so can you and others confirm that Revo Uninstaller is safe? Why won't Windows uninstall everything? I just don't get why we need a 3rd party program to do a simple task. Just frustrating is all but thank you for the response! You know Evernote, I pay you money each year and you force me to post in these community forums!? Just pathetic!!!! I'm going to see about migrating Evernote over to Microsoft OneNote...

Of course Evernote pushes their customers into these community forums but at least fix the glitch that won't allow me to submit a ticket via email using your website! If you simply provided an email address, I could use that but your web page doesn't do anything when I click on the green button "Submit ticket" and I don't get any errors on the page. Just wasting my time here! I made a video of this issue but here is what is happening... When I try to open Evernote (v. 6.25.1) on my desktop PC, a small window appears (see attached screenshots...) that says "Please wait while Windows configures Evernote v.6.25.1" and then a progress bar shows what looks to be Evernote reinstalling or going through a setup of some kind, as if I'm installing it for the first time. This has been very inconsistent but it is happening every other day. However, yesterday, it happened twice, back to back after I closed evernote and tried reopening it. I have already tried to uninstall it and reinstall it but the issue keeps happening. I'm not having this issue on my laptop. Notice the screenshots also show an error window and I did attach the log report but I haven't heard back from Evernote. Please help as this issue is not only annoying but has become time consuming. I don't know if everyone can see my Activity Logs if I attach them here so I will hold off but see attached screenshots... AND THANKS EVERNOTE FOR COMPLETELY WASTING MY TIME USING YOUR HORRENDOUS SUPPORT!!!! Your application is glitchy as heck and so is your website to submit tickets!!!!! What happened to quality, caring customer support? Only Amazon and a few companies get it!!!! The rest of you cheapskate companies don't!!!!