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Everything posted by Nickerz

  1. I asked a tech about this feature to see if he can maybe move this decade long request up the developer ladder so we'll see. Below is his email reply I just got from him (Oleg-VERY nice and helpful tech!)... Oleg T (Evernote Help and Learning) Oct 28, 2020, 14:44 PDT Hi Nick, Thanks for writing back. The ability to control which image is shown in a note's thumbnail/snippet view has been a popular feature request for quite some time. I certainly agree that this functionality would be very beneficial to many of users. With that being said, I'm more than h
  2. Here is another update from an email I received from Evernote that could be useful for anyone else having this issue. So far, my issue hasn't come back BUT I just reinstalled Evernote on my desktop last week and it can take 1-2 weeks until this pops up again, so I'm hoping this isn't an issue any longer as the tech (Oleg) from Evernote explains why this can happen in his reply email below... Oleg T (Evernote Help and Learning) Oct 26, 2020, 10:51 PDT Hi Nick, Thanks for the clarification. I'm very happy to hear that everything works as expected. You're
  3. Talk about a light bulb going off in your head! I think I fixed the other issue I posted in this thread here...
  4. Holy cow, I think I know why I was having this issue!!!! For what it's worth, I resolved this issue myself by simply installing Evernote via the Microsoft Store. Problem was gone and I forgot to update this thread. BUT... ...the reason I think I was having this issue to begin with was from the following email I got from an Evernote tech... Jeffrey B. (Evernote Help and Learning) Jan 9, 19:05 PST Hi there. Thank you for reaching Evernote Customer Support. I understand that you're having troubles with your icon that is blank. I am glad to help you with this
  5. Yep, add me to this list! C'mon Evernote devs...10 years, really!?
  6. That worked! I simply uninstalled Evernote v.10, restarted my PC, reinstalled Evernote v.6 and all is good now. BUT...I'm not out of the woods yet. The original issue I was having trouble with (posted above, Evernote going through some kind of setup/reinstall each time I opened it) was inconsistent and this issue wouldn't appear until 1-2 weeks later. So hopefully that doesn't happen again but we'll see and at least I have the version that I like v.6... Thanks again for your help everyone!
  7. I think I know what happened... I was having issues with Evernote on my desktop (documented in this thread here...) but the steps Evernote gave me didn't work. I forgot to update that thread btw so maybe I'll do that next but in the end, I installed Evernote via the Microsoft Store (see screenshot below)... and this fixed my original issue. And this would maybe explain why my experience the other day on my desktop was strange as I was prompted to login to Evernote and then it started installing version 10 b/c it was installed via Microsoft Store and not directly on my desktop PC. ???
  8. I thought the update was forced like mobile phone carriers. I tried opening Evernote the other day and it had me verify my account through the web to log in and then it opened up with a new look to it (none of this happened on my laptop btw). I was never asked to update (that I remember). I'll gladly go back to the older version then. How do I roll back back to my old version?
  9. Thank you very much for that tip!!! By the way, my laptop is still running the old Evernote (v. and the issue I mentioned above 1. Thumbnail Pic... worked of course but when it synced it synced the thumbnail pic to my desktop Evernote new version! I think I'll keep my laptop running the old Evernote version as long as I can since I didn't have any issue with it!
  10. How about from now on when any company decides they have a new and "improved" update they let us pawn of consumers decide to keep the "classic" version! You know...the time when everything worked like it should and you had no complaints. This way, when the devs get inspired to attempt to make things "better" and FAIL, we can simply go about our everyday lives with little to NO impact and ignore your little hickups along the way. Okay, that was my rant for all companies trying to fix what isn't broken ARG! Below is my list of things I've noticed so far that don't work, disappeared and/or
  11. 9 years, 6 pages later (and counting) yet Evernote still hasn't gotten the hint!? Goodness Evernote get with the program and add this feature already since it's been requested for nearly a decade now!
  12. Just wanted to update this thread... I was able to submit a ticket using FireFox browser and Evernote responded 2 days later with some steps to help fix the issue. See steps below... I explained that I recently tried to install Evernote via the Microsoft Store instead of downloading it again directly from Evernote (since this always seems to give me trouble). I want to see if this issue goes away since it's running as an app through the MS Store. So far I haven't had any issues but then again, it took almost 2 weeks last time until it came back. I asked the Evernote tech if he can ke
  13. Thanks again PinkElephant! You're idea got me thinking...so I actually tried submitting a support ticket via FireFox and it WORKED! It was an issue with my Chrome browser. I now have a support ticket # and I'll update this thread to see if Evernote can help me fix this ongoing issue. Thanks again, Nick
  14. Thank you for replying to my issue and trying to help. I'm running Windows 10 Pro (2004) on my desktop where I'm having the issue. I don't have this issue on my laptop which is running the same thing. Yes, I couldn't submit a support ticket. The screenshots in my first post actually show the Fatal Error I was receiving. Those first few screenshots were NOT the support ticket I was trying to submit via Evernote's webpage form - which STILL isn't working as I just tried to submit one now and when I click the submit button, nothing happens, just like in July. It's now August. I took mor
  15. Just an update to my issue... 1. It's been almost 2 weeks and have heard NOTHING from anyone at Evernote. Nice Evernote to know you still don't care. 2. I used Revo Uninstall and completely removed everything from Evernote. This worked like it should and I didn't have any issues with Evernote opening...until today. Sure enough, when I tried opening Evernote, the same issue is back. It did it more than once. It's frustrating to feel like your left out here in cyberspace by yourself trying to get help from Evernote with their product and you just hear crickets chirping. My goodnes
  16. Thank you CalS! I just read here... that this is a KNOWN issue and has been since last year!!!! So Evernote is apparently too lazy to fix and/or clearly doesn't care about it. I just finished doing a Factor Reset and am concerned about installing any 3rd party software so can you and others confirm that Revo Uninstaller is safe? Why won't Windows uninstall everything? I just don't get why we need a 3rd party program to do a simple task. Just frustrating is all but thank you for the response! You know Evernote, I pay you money each year and you force me to post in these community foru
  17. Of course Evernote pushes their customers into these community forums but at least fix the glitch that won't allow me to submit a ticket via email using your website! If you simply provided an email address, I could use that but your web page doesn't do anything when I click on the green button "Submit ticket" and I don't get any errors on the page. Just wasting my time here! I made a video of this issue but here is what is happening... When I try to open Evernote (v. 6.25.1) on my desktop PC, a small window appears (see attached screenshots...) that says "Please wait while Windows c
  18. Well, I finally received a response from Evernote after 6 days! 6! At least they got back to me and fixed the issue but this is horrible customer service, horrible! Below is the email... "Geoff T. (Evernote Help and Learning) Nov 16, 13:03 PST Hi there Nick, Thanks for reaching out to us at Evernote Support. My name is Geoff and I'll be assisting you. I apologize for this delayed response, as we have been working through a larger than normal ticket volume. Please know that this is not typically the experience you should expect and we hope to return to our
  19. Yes, it works for me too! I opened Google Play Store and sure enough Evernote had an update. Their description of course is completely vague and bogus, not even addressing this issue. I NEVER HEARD BACK FROM EVERNOTE TECH SUPPORT AND IT'S BEEN OVER 5 DAYS! Certainly doesn't make me feel good if it was a serious issue, knowing I'm just gonna keep waiting with no response from them. Horrible support!
  20. 4 days now and NO word from Evernote tech support... Someone fire their new CEO!
  21. It's been 3 days and I'm still waiting for a response from Evernote's tech support...
  22. For what it's worth, I'm still waiting for a response from Evernote's tech support. ARG! Poor support... I tested something earlier today, so here is an update to what I found so far... I have Evernote installed on my Android Note8 (Evernote version is 8.5.1 - see 1st screenshot) and Evernote is also installed on my tablet (Evernote version 8.5 - still the previous version - see 2nd screenshot). I don't use my tablet as often, so when I opened it earlier today, I was prompted by Google Play Store to update a bunch of apps (one of them being Evernote). Of course I didn't update E
  23. I just noticed this exact problem today using Note8 Android 8.0.0. I submitted a support ticket so hopefully this can be fixed. If not, this could be a deal breaker for me continuing to use Evernote as this feature (integrated with the Skitch app) is really important to me. Anyone else know of other apps that allow you to annotate images within your note? Just in case Evernote no longer supports this function...
  24. Thanks, this was exactly what I was looking for and it worked! Too bad this is a premium feature. It would be nice if it was available for all account levels.
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