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Nickerz

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  1. Well, I finally received a response from Evernote after 6 days! 6! At least they got back to me and fixed the issue but this is horrible customer service, horrible! Below is the email... "Geoff T. (Evernote Help and Learning) Nov 16, 13:03 PST Hi there Nick, Thanks for reaching out to us at Evernote Support. My name is Geoff and I'll be assisting you. I apologize for this delayed response, as we have been working through a larger than normal ticket volume. Please know that this is not typically the experience you should expect and we hope to return to our standard wait times as soon as possible. I see that the Evernote for Android application is no longer allowing you to annotate images. I wanted to be sure to let you know that our development team is aware of this issue and has fixed it with version 8.6 of the app. Could you please check whether you are able to update to this version? If not, you should be able to annotate once more by updating to the beta version of the application. To join the beta program: Make sure you have Evernote already installed on your device Open the Play Store app Search for Evernote, then tap the Evernote icon to open the app details page Scroll down to the beta tester section If it's available, tap I'm in, read the disclaimer, then acknowledge by tapping Join Wait for the sign-up process to complete (Note: This can take up to 30 minutes) Once the sign-up is complete, go back to the Play Store and install the beta version of Evernote Please don't hesitate to let me know if you have any additional issues or questions and I will be sure to look into them for you. Respectfully, Geoff T. Customer Support Representative Tues-Sat, 6:30am-3:00pm, CST"
  2. Yes, it works for me too! I opened Google Play Store and sure enough Evernote had an update. Their description of course is completely vague and bogus, not even addressing this issue. I NEVER HEARD BACK FROM EVERNOTE TECH SUPPORT AND IT'S BEEN OVER 5 DAYS! Certainly doesn't make me feel good if it was a serious issue, knowing I'm just gonna keep waiting with no response from them. Horrible support!
  3. 4 days now and NO word from Evernote tech support... Someone fire their new CEO!
  4. It's been 3 days and I'm still waiting for a response from Evernote's tech support...
  5. For what it's worth, I'm still waiting for a response from Evernote's tech support. ARG! Poor support... I tested something earlier today, so here is an update to what I found so far... I have Evernote installed on my Android Note8 (Evernote version is 8.5.1 - see 1st screenshot) and Evernote is also installed on my tablet (Evernote version 8.5 - still the previous version - see 2nd screenshot). I don't use my tablet as often, so when I opened it earlier today, I was prompted by Google Play Store to update a bunch of apps (one of them being Evernote). Of course I didn't update Evernote and instead I unchecked the box "Enable auto update" so it won't ever update until I manually do it. HA! Evernote! So I open Evernote on my tablet try to use the annotate feature and viola it works!!!! Works just like I remember with all of the features from the Skitch app. So I save the note, sync it, open the image on my Note8 and it saved all the things I did on my tablet! This will be my work-around for now, hoping Evernote fixes this. However, if removing this feature was a planned update then I'll be looking for another app to replace Evernote. So is it a coincidence that these changes have been happening to Evernote after their new CEO just took over? Probably not! This app is worse and I'm about to walk away after being a user of Evernote for over 5 years now. Here's a thought...when you do updates to "improve" the app - stop removing useful features and instead add to it...don't take away from it! And stop using the same line in the description of the new update "fixed bugs" whn you know you're doing a lot more than just that. =( Last, GIVE US THE OPTION TO REVERT BACK TO VERSION 8.5!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Or fix this bug! I have a feeling it's not a bug and the feature was removed deliberately. I hope not!
  6. I just noticed this exact problem today using Note8 Android 8.0.0. I submitted a support ticket so hopefully this can be fixed. If not, this could be a deal breaker for me continuing to use Evernote as this feature (integrated with the Skitch app) is really important to me. Anyone else know of other apps that allow you to annotate images within your note? Just in case Evernote no longer supports this function...
  7. Thanks, this was exactly what I was looking for and it worked! Too bad this is a premium feature. It would be nice if it was available for all account levels.
  8. I'm kinda freakin' out here. I have a map with a lot of highlights (using Skitch which works pretty well with Evernote) and I have NO idea why this happened but for some reason evernote was acting strange when I tried editing the map by highlighting new info on it. Since it wasn't responding, I simply closed it out and tried to reopen it. When I did the map was microscopic!!!!! So now when I try to enlarge it the map is unreadable!!!! So is there a way to go back to a time today (before this happened) and retrieve this note before evernote synced the changes? I really hope so! If not, I'd think this would be a nice feature to have. Go back in history and choose a day/time to retrieve a note and bring it back.
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