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ckleighton

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Posts posted by ckleighton


  1. On June 12, 2018 I attempted to send an email requesting a refund on my auto renewal and cancellation of my auto renewal.  Researching my old emails I recognize that this email did not get to Evernote.  It did provide a link to Evernote support that today does not work.

    Today, the same as last year, I cannot find any legitimate Evernote contact information.  When I finally get to a page that briefly displays a link to email someone, it immediately asks me to log in.  I login and it immediately logs me out.  This happened last year.  This year I got, without warning, another auto renewal charge.  I have gone through the same exercise, attempting to contact Evernote, with the exact same results.

    I cannot find a way to contact Evernote.  I want to cancel my auto renewal and I want my money back.

    I have finally decided it would be fruitless for me to continue attempting to contact Evernote directly.  And, I am having to spend way too much time on this.  Consequently, I am going through this forum.

    Again .... I want to cancel my auto renewal and I want my money back.

    Here is the email I attempted to send last year. 

    I do not find a reminder regarding my automatic update ... charged to my credit card 29 May 2018.
    I do not use Evernote. I would like a refund of the $34.99 charge made 29 May 2018.
    If you cannot do the right thing here, I would at least cancel automatic renewal.
    Your web site states  "Cancel auto-renewal at any time." I have spent more time than I would like trying to find the control that allows me to do this.
    So, whether you choose to do the right thing
    REFUND MY RECENT AUTO-RENEWAL OF $34.99
    at the very least
    CANCEL MY AUTO-RENEWAL

    Also, it took me a while, but ... I did find a link to customer support on your web site.

    When I click on this link, your site logs me out
     
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