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Chad CEO

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Posts posted by Chad CEO

  1. Hey Evernote Team,

    Could you please let me know if this issue will be fixed?

    I would appreciate a response either way.

    Thanks,

    Chad A

    (Also, I wrote a patent pending program that would put Evernote years ahead of the current notes industry, as well as bring in potential billions from paid customers. I would like to pitch it to CEO, Chris O'Neill. Please message me if this is possible. I have a slide deck and patent information available).

  2. @gazumped thanks for the reply. You won't be able to see it on your browser or app just by looking. You would have to create a new line on web and then on mobile to see the difference. Evernote employees will be able to see the difference in their system. It has to do with using <div> and <p> within notes. They had the same issue last year (linked above) and they did fix it so I'm hoping they will again.

    About contacting the CEO, trust me I tried literally every angle. It's so hard to get in touch with him so I figured I'll just plug in there because Evernote employees do look at this forum.

     

    • Like 1
  3. Hi there,

    We had a very similar issue to this last year (in May): https://discussion.evernote.com/topic/105495-ios-82-does-not-display-double-line-spacing-format/

    Usually, the line spacing in Web is preserved in mobile. However, if you create a new line in mobile, the line spacing is compromised.

    I have created a note to demonstrate the issue: https://www.evernote.com/shard/s520/sh/03a47b03-1aea-429f-bbb9-7d650a762e51/487e4ffab1bc475c360b6c026d7246a4

    You will see that creating a new line in iOS is not consistent with creating a new line in the Web version.

    Please let me know if this can be fixed in an upcoming release or if it won't be fixed. Either way, it would be really helpful to know so I can plan accordingly.

    Thank You,

    Chad A

    (Also, I wrote a patent pending program that would put Evernote years ahead of the current notes industry, as well as bring in potential billions from paid customers. I would like to pitch it to CEO, Chris O'Neill. Please message me if this is possible. I have a slide deck and patent information available).

  4. 6 minutes ago, Johnathan Hebert said:

    In short, it usually is never a quick fix, but more of a quick trade-off.

    Hey @Johnathan Hebert,

    I understand. It was my mistake for waiting this long. If something goes wrong in the future, I won't expect a quick fix. In fact, I don't think I'll help at all. I'll just move platforms. So far, being loyal to Evernote and helping identify issues, document bugs and provide feedback has gotten me absolutely nothing in return. I even have a ground breaking system to automate notes - which would be an immediate product (way better than just the machine learning approach) that I would love to work with you guys on. However, it's just really demoralizing to support Evernote right now. So, I have learned for next time.

  5. Hey @Johnathan Hebert,

    I'm glad to hear that the fix will be included. When would the 8.2.2 release be coming out? Roughly, I would like to have an idea. I won't hold you to it.

    9 minutes ago, Johnathan Hebert said:

    Just so I understand you correctly -- you are saying that it is not possible for you to use the app because an extra line is appearing in double spaced content?

    And, yes, you are understanding correctly. When the extra line gets added in the mobile app, it changes the formatting across all devices - specifically the web version. So, I would be changing the way my notes are spaced permanently. Even if I reformatted the notes, the conflicting formatting would change it again the next time I used the mobile app. Now, I could just get used to the single spacing only. However, I doubt I'm the only one using double spacing or paragraph spacing. And, since the feature was offered for the life of Evernote until April 10th, I figured it would be a quick fix. In any case, to preserve the formatting of my notes (which the formatting is incorporated into my workflow), I'm unable to use the mobile app. Unless, I am okay with the mobile app corrupting the formatting of my notes.

    If you could let me know when 8.2.2 is expected to release, it would be helpful to me.

  6. Hey @Johnathan Hebert,

    On April 28th, we had talked about getting this fix included in the next update. Since then it's been 27 days. If I knew it would take this long, I would have just re-written my script or moved platforms. Even on May 15th (10 days ago), I was under the impression that this fix is being worked on.

    Can you give me a realistic expectation of when to expect a fix? My business depends on my productivity and I have been so very patient. If it will not been done soon (this week or early next), can you please tell me? This way, I can find the time to make adjustments on my end. It's really sad that I haven't been able to use the mobile app with my formatting since April 10th and since April 12th - I have been waiting and hoping for a fix.

    Please give me an idea of when to expect the fixed version, either way, please let me know.

  7. 2 minutes ago, Johnathan Hebert said:

    If you just have a single paragraph, but it is long enough to wrap across several lines, those lines will not be double spaced. But if you then add a second paragraph (by pressing the enter key), there will be a space between the two paragraphs.

    This is correct. It should maintain the double spacing between paragraphs (not within the paragraphs). This would be consistent with the Web version. I have kept the "Evernote Test 1" note live just in case you need it. In that note, there is double spacing between paragraphs, requiring you to press enter to create a new paragraph.

  8. On 4/28/2017 at 10:14 AM, Johnathan Hebert said:

    Yes, sorry, it should be in both the next Mac and iOS minor version releases. Mac 6.12 and iOS 8.3

    Hey @Johnathan Hebert,

    It's been about 2 weeks since we had talked about resolving the line spacing conflicts.

    Do you have a timeline or general time-frame when this will be fixed?

    The issue is halting my workflow. I would really like to know how much longer I need to hold out for. It's been over a month (since April 10th) that the issue has remained. I literally haven't used the mobile app for 35 days.

    Please give me an idea of when to expect the next release.

    Thank You,

    Chad

     

     

  9. I know what you're talking about. It's happened to me. Try not to make any changes so it doesn't sync back to your other devices like that. Try using the web version in the meantime. For me, I realized it happened when the note didn't load properly. However, if it is a line spacing issue. The problem was identified and should be fixed in the next release:

     

  10. 28 minutes ago, Johnathan Hebert said:

    We'll aim to fix this for the next Mac release, probably 6.12. I can share this forum post internally, and someone can reach out to you here if necessary.

    Hey Johnathan,

    Thanks so much for sharing this internally. I know it will change the way notes are taken and makes anyone more productive, combining notes, logging, reminders, tasks and time management. I can be reached at ChadCEO@outlook.com if anyone wants my direct contact. I appreciate you saying that and making the effort. It would be a total game changer.

    Also, sounds good for the upcoming update. You had said Mac release. Did you mean in the upcoming iOS release? The issue is with the compatibility for iPhone / Web platforms. 

    Thank You,

    Chad

  11. 36 minutes ago, Johnathan Hebert said:

    Yes, I see that on iOS you can put your cursor between the lines of text. The reason this is happening is because, since we do not have an option for line spacing in the editor, we are trying to preserve the visual gap between the lines by adding a blank line. The reason we do not leave the lines with a large vertical margin is because of changes in the editor to make it more deterministic to work with the underlying HTML. To be more specific, the notes are rendered in an embedded web view, and we use a feature of those web views that makes the content editable. That feature naturally works more predictably with "div" elements than "p" elements in the HTML. Your content consists of "p" elements, which receive a visual treatment in the editor that gives them vertical margins. Those lines are now represented as "div"s in the note editor, which allows us to work more deterministically with the content in the web view. Unfortunately, it is having the side effect of removing those vertical margins. We can address this in a few different ways, each of which have their pros and cons. I am discussing this with the team, and we are working on a solution.

    Hey Johnathan,

    Wow, that's great. I thought it was the line endings - was close. Sounds like you guys will want to have something that is consistent across platforms. I'm glad to know you're working on it.

    If I could make the request to allow us to use this formatting, it would be much appreciated. I have developed a custom program that automates my notes based on line breaks. It's actually really awesome and tried to reach out to EV about packaging it and selling it as a service (got no answer a few times).

    Anyways, I could always change the program. But, on an aesthetic level, I do like that formatting best. It's easy to read and organize tasks. If you guys could continue to support this formatting as you have in the past (somehow), it would be really great.

    Thank You,

    Chad

  12. 4 minutes ago, Johnathan Hebert said:

    Hey there, this is definitely not by design. I am the engineering manager for the team that builds the note editor on all platforms, so I can figure this out for you. Could you provide an ENEX file or more details on how you created the note originally, and I will look into why this is happening.

    Hi Jonathan,

    I can copy and paste my formatting into a note. You can analyze it from there. What's the best way to share this with you. I'm on the web version so I don't think I can get you an ENEX file.

  13. 10 minutes ago, pgdahl said:

    Evernote does not disclose roadmaps on the forum or anywhere else. Neither for product development nor bug fixings. Period.

    If you think 10 days are long to wait for Evernote to fix their bugs, you're going to suffer a lot frustrations.

    Edit: I thought I was quoting the above post from Chad CEO. So it was a response to that. Obviously.

    Thanks "Guru" pgdhal. I was referring to how other companies will have a status blog or page to keep their users informed. But, hey, you're the expert on EV's roadmaps and long waits. Thanks for the completely constructive and not useless response. You seemed to grasp the point that I was documenting a response from the (unpaid) support team.

    Anyways, to add value (because that's what members of a community do instead of spam forums and magically become "Gurus" because of post numbers), I have put together the dates of the recent updates since 8.0. So, it's not crazy to expect an update in as short as 2 days or as long as a couple months:

    • 1/17/17 - 8.0
    • 1/18/17 - 8.0.1
    • 1/22/17 - 8.0.2
    • 1/26/17 - 8.0.3
    • 2/2/17 - 8.0.4
    • 2/13/17 - 8.1
    • 4/10/17 - 8.2

    Like I said, based on the support response, they know about the line spacing issue. Hopefully, we can expect an update soon. 10 days is a long time to not be able to use a mobile app at all (that's if you actually do work instead of spamming forums all day).

    • Like 2
  14. 2 hours ago, Bill Myers said:

    This is a user forum. While Evernote employees do read it and sometimes respond, that's not a guarantee. Your best bet for a response is to submit a support ticket if you're a paying user, or to send a support tweet to Evernote via Twitter if you're not.

    As you can tell from my prior post, I'm exasperated with Evernote as well. But there's no sense banging your head against a brick wall trying to get them to respond here because there is no guarantee that they will.

    Hey Bill, great point. I actually reached out to their support system. It wasn't even a real EV employee. But, I got to know that line spacing is an issue. Here is the response and my response as well (for anyone with the same issue):

    Quote

    Hi There,

    This is Aisha, an Evernote Community Leader and one of the Expertise Network members at the Directly platform . we are experienced Evernote users who assist the Support Staff by helping out fellow Evernote users in the community.( we are not employed by Evernote.)

    I'm sorry you're facing this issue. It's in fact a known issue that came up with the latest ios update. Some users have reported uninstalling and reinstalling the app solves it. We don't have a n ETA but this issue is expected to be fixed in an update soon.

    Please let me know if a fresh install helps.

    Sincerely
    Aisha A

    To which I said:

    Quote

    Hey Aisha, it's nice to have confirmation that this is a known issue and being worked on. I have tried to do a fresh install and it did not help. I will be eagerly waiting for the next update and the fix. It has been a long 10 days of not being able to use the mobile app (since Apr 10). If you do find out when the next release is coming, I would be grateful to know as well.

    Seriously though, it's been 10 days. It would be awesome if EV had a status page and actually kept us posted on development and timelines of when we could have basic and normal services restored. We can only hope for an update "soon".

  15. On 4/12/2017 at 1:56 AM, Chad CEO said:

    Did you guys purposely remove the ability to have double space formatting in the iOS app? Now, my notes that had double spacing are being displayed as single spacing in version 8.2. Please fix!

    https://discussion.evernote.com/topic/105495-ios-82-does-not-read-double-line-spacing-formatting/

    An answer either way would be appreciated.

    Would it be possible for you guys to respond to me? I would like to know if and when you planning on fixing this issue.

    Please let me know if you are planning to have consistent line spacing across platforms.

    Also, if you could give an expected date for the next update, your mistreated customers might be more patient with you all.

     

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