I love Evernote and struggle to imagine note taking without it. After a year of Premium I've gone back to Basic due to disappointing support, however. While front line are helpful, all they are allowed to come back with is 'engineering know about this and may or might fix it at some point in the future'.
Spotlight indexing is one of the most important features of whole entire thing. You really really don't need to advertise dark mode. If I can't search my one thousand notes, it doesn't matter whether it's in dark or not. This is a big deal, Evernote is suddenly half as productive tool for me. I might as well go to text files, that will be Spotlight indexed.
I understand executives need upward pointing hockey stick graphs, and those don't come out of 'maintenance and bug fixing' but out of new shiny features. However if Spotlight breaks, Evernote on Mac is ruined, and executives should be all over that. If Premium tickets only get you a vague confirmation without timescales, tell people some other way what is going on. Use the forums (I'm sorry if I'm missing a thread, I didn't search very extensively). I can understand if Apple are messing things up for you guys, and would so much rather be told than left largely without information.