ebikenut

Thank you! I was actually able to submit an account ticket. 

I have not been able to submit a technical support ticket.  I feel encouraged that at least it was submitted. 

For about 2 - 3 months not I have been trying to create a ticket for Evernote support.  The latest error is a java script error.  I have tried creating a ticket on 5 devices and many different browsers.  I have turned off any ad blocking, vpn, etc etc, used incognito mode, nothing works. On my mobile device it just says error creating ticket. On my android and windows devices it sends me back to a login over and over and over.  Username : ebikenut I have used Evernote for many many years and I don't want to start over with a new solution.  I need someone to create a ticket with support: I cannot create a support ticket.  I would really appreciate it. I even tried contacting sales to see if I could get someone to answer and no luck. Thank you for your time.

On 10/31/2023 at 1:22 AM, PinkElephant said:

The easiest way to get around login problems is to use the support option in a mobile client. It avoids the website.

If you have a login problem on the help page, it is most likely caused by something cached in your browser. Alternatively it can be on your network, like a firewall or a general ad blocker (Pi Hole or similar). The help pages are working from my experience - unless blocked.

I tried the mobile client : msg: error occured.

6 hours ago, agsteele said:

Ticket response times are still of the order of 14 days. You can always add to your tickets at https://help.evernote.com/hc/en-us/requests

 

That is the link that I have tried so many times I cannot count from many devices and web browsers. It just takes me back to the login over and over. I also tried creating a ticket on my phone Cell service only with vpn etc all turned off : error.  Then on cell phone I tried turning off cell service and just using their public wifi same result.  As I said before I am a very long time paying customer. 

14 hours ago, PinkElephant said:

Just tried, sending a ticket works for me both through the website and by the mobile app (which avoids the website).

If you have problems with opening the support pages, you have a local problem, and there is not much we can do about it.

Either it is on your network - in this case change the network, for example by moving to a public WiFi, setting up a personal hotspot with your phone or going to mobile data using the mobile client. Or it is on your devices, which is not very likely if several devices are having trouble.

Thank you for testing. I will try again today .. good reason to treat myself to coffee.

My subscription has not expired. Once again I paid them what I consider a ridiculous price. 

Issue Java exception error today

Previously  issue : note jpg does not show up note is there jpg missing

I tried several times from my iPhone that d oes not work either every single time I get error submitting ticket. 

Thanks 

On 11/14/2023 at 5:50 AM, PinkElephant said:

This looks a lot like a network issue.

Tried yet to switch the mobile device to a mobile network (not WiFi) and send the ticket from there ?

I have tried the mobile client, the desktop web client on many browsers and 3 different devices: I cannot stay with a tool that costs me so much money and there is NO DIRECT way to contact support ! So frustrated... I have thousands of notes... and many many years as a loyal customer Oh and I tried turning off vpn etc etc 

I tried all these solutions. I will try again today.!! I will turn off VPN and clear cache etc.....

I did find that page on help and learning and it sent me to evernote web logging in over and over. I tried my mobile device= we encountered an error. 

I cannot get a support ticket started! I have tried many many browsers, many devices!  When I hit contact support it sends me into a loop logging into Evernote web. I am thinking maybe it is time to abandon Evernote after many many years... No software is worth paying for if I cannot get in touch with support 

I am thinking maybe after many many many years I should ditch Evernote. I cannot find a way to create a support  ticket.  I logged into help and learning and contact us on every browser and 3 different devices over several days/weeks.  Every time it shoots me back to login. I see the notice they are working on their support however, I cannot even create the ticket!  I have thousands of notes.  1st I need to know how to export all several thousand in case this is the end for me and evernote.  I will not use a product that is not supported.  The prices have skyrocketed and no support ?