jorgitus

On 9/6/2022 at 9:57, jorgitus dijo:

Hi! Since last 2 days, it seems that the problem has gone.

Unfortunately it's happening again. I'll have to report this to support.

1 hour ago, mishatarantsov dijo:

But were parts of your notes restored that way?

No, missing parts were still missing. 

Hi! Since last 2 days, it seems that the problem has gone. 

I rebuilt my local data file and I updated to the new version (10.38.3-win-ddl-public (3437)). 

Thank you for your help.

Thank you again, you're very helpful 

I want to upgrade to Personal Plan, but I need to solve this trouble first.

hace 2 horas, gazumped dijo:

Best option I think is to report this to Support who can at least look at the server to see what might be going wrong.

How can I do that?

hace 2 horas, gazumped dijo:

Meantime,  just to check that this is not a 'display' issue where the information is still present,  just not being shown to you - have you checked your account in a browser via Evernote.com?

I'll check with the browser the next time.

hace 2 horas, gazumped dijo:

It may also be worthwhile 

1. To rebuild your local data file:

   # Go to File > Sign Out [name] from the menu bar.
   # Select the "Remove my Evernote data from this device" option
   # Click Sign out. # Restart your computer.
   # Sign back in to Evernote (NB it will take a little while to rebuild local information)

2. Or to uninstall / restart the device / reinstall the app.

I've just do it. Fingers crossed. 

Thank you very much! 

Thank you, @gazumped.

hace 11 horas, gazumped dijo:

You would be able to access Note History (if you're a subscriber) to restore previous versions of a note

I have a Plus Plan. I tried to access Note History, but it seems that it's only available with Personal o Professional Plans. I'm creating backup notes manually, but information is missing even in some backups. 

hace 11 horas, gazumped dijo:

Are you updating large notes? 

I don't think so. This note has 16 KB, 639 words and 3299 characters. It's 8-10 lists with 50-60 links to other Evernote notes. But I've done this kind of note before and this is the first time I find troubles. 

Please, help me with this!

Since the last 3-4 days, when I update a note, some piece of content dissapears. It's totally random. Sometimes it's a link, sometimes it's a piece of text... This happens very often and I can't work this way.

I am using this Evernote version:

10.38.1-win-ddl-public (3408)
Editor: v149.0.18202
Servicio: v1.53.0