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Rick Conners

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Posts posted by Rick Conners


  1. 7 hours ago, DTLow said:

    Is that true, using a vpn is illegal in China?

    This topic is full of people making up stuff and posting as fact.  Can you point to a source as to the legality?

    I had understood the China govt was working on blocking vans, but using them wasn't illegal.

    Also, hundreds of students at my school use Evernote in the classroom.  They will not be able to do their classwork.  Entire teaching plans will have to be redesigned.  I'm sure I am not the only teacher in China using Evernote in the classroom.  Not even considering the financial aspect, Evernote is ignoring millions of users who will no longer be able to use the service for education.  Why isn't this being addressed?


  2. 7 hours ago, DTLow said:

    Is that true, using a vpn is illegal in China?

    This topic is full of people making up stuff and posting as fact.  Can you point to a source as to the legality?

    I had understood the China govt was working on blocking vans, but using them wasn't illegal.

    Why would they try to block VPNs if they were not illegal?  What is the point of blocking websites then allowing everyone to access them with VPNs?


  3. 5 hours ago, gbarry said:

    @Rick Conners

    The reply you received from our agent was not an official response, and we have taken steps to educate the team. We haven’t begun the migration, which begins October 10th and will take a period of weeks to complete. At this time we can’t say with any certainty how this migration will impact your ability to access the Evernote service from China. 

    As we note in our Terms of Service (under the "Right to Modify the Service” section), from time to time you may not be able to access your Evernote content. However, we will try to remedy the situation if you are paid subscriber. If you find that your ability to access the service from China is adversely impacted, please contact customer support.  

    I don't think Evernote knowingly disallowing millions of users to not access the service falls under "from time to time."  This is Evernote knowing users won't be able to access the service if Evernote does x, but willingly does x anyway.  I want Evernote to NOT do this migration.  I have used the service for 7 years and I have a lot of data which I need access to.  This is not a temporary lack of service because of a power outage.  I don't understand why Evernote wants to lose over a billion potential clients.


  4. I finally got a direct response on this matter concerning China:   If I do not get a refund I'll be contacting the attorney general    Yinxiang is the Chinese version of Evernote but I would have to get a new account and pay again to use it  Also, it is in Chinese.  I am not Chinese.  I am an American living and doing business in China.  I'm sure I am not the only American in this country of over one BILLION people who uses Evernote.  Many of my colleagues here also do.  

     

    Quote

    Tyler N. (Evernote Help and Learning)

    Sep 23, 09:17 PDT 

    Hi there,

    My name is Tyler, and I'll be the agent working with you.

    I understand that you are concerned about accessing your Evernote account in China after our migration to Google Cloud. I would be happy to help.

    Since the Chinese government blocks Google, this would prevent you from accessing Evernote when the migration occurs. However, if you have access to a VPN then you will be able to continue accessing Evernote and Google. We have already experienced issues with our servers working well in China and we actually have a specific app for your country called Jinxing. You can sign up and find more information here: https://www.yinxiang.com

    As far as a refund is concerned, I won't be able to offer a refund since the date of your purchase is beyond our 30 day return policy and our system is unable to process refund beyond that date. If you would like to cancel you account going forward though, this can be done in your Evernote Account Settings.

    Thanks for contacting Evernote Support, please let me know if you have any additional questions or concerns.

    Regards,
    Tyler N.

     


  5. 21 minutes ago, DCDawg said:

    Before you jump to any conclusions, the purpose of commercial cloud systems is to make it look like your system. If Evernote owns the namespace and publishes the Virtual IP (VIP) address under an evernote.com domain (for example), then it would not be a google.com or their 1e100.net alternate address. It would all depend where the DNS is maintained and the VIP is served. 

    Again, I am asking Evernote to respond to my Infosec-related issues. If it is not something you want to publish, you have my private email. Use it!

    You are correct that I do not want to jump to conclusions.  I DO want a reasonable answer from Evernote.  You have given the best hope yet but I hope Evernote gives a real answer. 


  6. Regarding China:

     

    Saying Any US site access is not guaranteed and then quoting Wikipedia as a source is an extremely ignorant answer.  Evernote clearly does't understand the situation. US sites can be accessed from China.  Google is specifically BLOCKED. Evernote can be shutting off access to millions of it's customers.  

     

    This issue has not been answered.  Evernote should have known this and not had to link to a a Wikipedia article.  It is insulting to your customers to blame the Chinese government.  You know NOW that Google is blocked but aren't addressing the potential problem. 


  7. 12 minutes ago, The Panda said:

    I'm very disappointed to hear this news. I live in China where Google is blocked. Gmail is blocked. Google search is blocked. Thus my content on Evernote will also be blocked unless I use a VPN. I will now have to research how to migrate all of my data to some other platform. I picked your platform years ago because it WASN'T Google. 

    Yes. Exactly what I just said. If Evernote becomes blocked I want a full refund.  Why use a service like Google which is blocked to over a BILLION people??!!

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