Nick L.

Hey @FayNYC
I can help clarify some questions. 
1. This first point is more to review if any of your notes are not synced. For example, if you used the app offline, the note snippets will show a gray icon on the top right corner indicating that these notes haven't been synced yet. The first point you mentioned is a visual verification of your notes to see if you have anything that hasn't synced. You can also go to Evernote Web and compare your note count or just take a side by side peek. 
2. No comments here. Seems like you got it 👍
3. Uninstalling an app on the Mac consists simply of dragging it to the trash, however all apps will leave things behind. If you want to do a clean uninstall of Evernote for Mac you have to do the following: 
1. Open a Finder window
2. In the menu bar select Go > Go To Folder
3. Paste "~/Library/Application Support" without the quotes in the box and press "Go"
4. Find the "Evernote" folder and delete it. 

Hope this helps!

If you receive a prompt from stating Evernote needs access to your Keychain Access app, please input your Mac's administrator password (the same one you use to login to your computer) and press "Always Allow". Evernote requires access to Keychain Access on your Mac to write your Evernote credentials into it. The credentials will be used from time to time by Evernote to authenticate with the Evernote service.

It still works, but it's not working with Apple Preview because Preview doesn't like where we store attachments. It works with any other PDF Editor. As Shane mentioned, we're looking into it right now but so far we've only seen this issue with Apple Preview. 

Thanks for reporting this. I could also reproduce and filed a bug with engineering. 
Regards,
 

Hey Kyle,
Sorry you ran into this issue. This is a bug known to us and we're working to resolve it right now. Thanks for reporting! 

You should be able to edit attachments and save them back into Evernote. The exception to this right now is PDF files with Apple Preview. There's a bug open for that one. 
Can you share some activity logs with me? I'll DM you. 

Thank you! I reproduced the issue and filed a ticket with engineering. 

Hi!
This is a known issue and we should have it fixed soon!

Helper is coming back in an update coming soon.
Thanks!

Thanks for reporting this. This is certainly not the experience you should be having. I'm contacting you via direct message for more info. 

Thanks! I direct messaged you through the Forum asking for some additional info. I'll dig into this more as soon as I can get that additional info. Much appreciated. 

Thanks for reporting. I'll reach out to you from the support ticket. cc: @jcgentry / @BobFoery

The new Evernote for Mac no longer supports Classic Note links, only note links. Although classic note links are not supported anymore, an update coming soon will ensure that note links can behave like classic note links as well.  This means that regular note links will open notes in Evernote when clicked externally in another app. 
If your workflow is dependent on Classic note links and you need more time to adjust, we're making the legacy app available for download and you can have it installed simultaneously.  
https://help.evernote.com/hc/en-us/articles/360052560314

The new Evernote for Mac no longer supports Classic Note links, only note links. Although classic note links are not supported anymore, an update coming soon will ensure that note links can behave like classic note links as well.  This means that regular note links will open notes in Evernote when clicked externally in another app. 
If your workflow is dependent on Classic note links and you need more time to adjust, we're making the legacy app available for download and you can have it installed simultaneously.  
https://help.evernote.com/hc/en-us/articles/360052560314

PDF files larger than 20MB or encrypted will not display a preview. We are going to increase the file size at a later date. 

Are you still unable to login at this time? Can you DM me all your activity logs? 
To send the App's activity log, please follow these steps:
1. Open the Evernote app.
2. Go to **Help > Show Log Files** from the menu bar.
3. Attach the Evernote.log file to your reply.
To send the app's sync logs, follow these steps: 
1. Open Finder
2. From the menu bar select Go > Go To Folder...
3. Paste `~/Library/Application Support/Evernote/logs` and press Go. If you don't find this directory, try `~/Library/Containers/com.evernote.Evernote/Data/Library/Application Support/Evernote/logs` and press Go. 
4. Zip the files from that directory. You can do so by selecting all the files in there > right click > Compress
6. Attach it to your response
Thank you and I look forward to your reply.

Thanks for reporting. We've seen this issue before and your IFTTT recipe needs to be adjusted. We can't control sharing if your integration is triggering it. 

This will be available at a later update. In the meantime you can find the source URLs in the note info. 
 

Thanks for reporting this. I could also reproduce and filed a bug with engineering. 
Regards,
 

Evernote Helper is being re-written from the ground up and will be available in the app in an update soon. Thanks! 

Thanks for reporting this! I was able to reproduce it and filed a ticket with engineering for a fix. 
To get around it for now, I would recommend to hightlight the text, right click on it (or ⌘K) and select Link > Add and paste the URL again. 
Thanks for reporting! 

@dougfunny Actually not necessary to send me the logs. I reproduced it on my end and filed a bug with engineering. You should be able to reinstall Evernote again if you use something like App Cleaner to remove Evernote content from Group Containers. Please make sure you check all the boxes to remove Evernote and then reinstall. Here's a screen recording with a quick reference on App Cleaner. 

Are you running Android Q beta? 

@tedwlm I just opened a support ticket with you to get this figured out. I'll need to escalate this to our SMS partner to find out what's happening. Please reply to the support ticket when you have a chance. Regards,