Nick L.

Hey folks,

We're working on getting this fixed right now. Apologies for the problem. Here's a workaround. 

1. Go to Evernote Web
2. Add the "Notes" widget to Home
3. Reinstall Evernote on your mobile device and sign in. You should be good to go.

Thanks,

Hey folks, 

We have introduced a partial fix for this in Evernote Web 10.7.5 with the new editor. Please let me know if you're seeing this issue on this version. 

Just wanted to update this thread that we're making progress on fixing this issue and should have an update soon. 

Hey @mikefinleyco, 

Thanks for chiming in. Sorry for the delay in responding. We're a small support group and it takes us time to get through thousands of requests from our support ticketing system, social media, forums, etc. 

The issues you reported in the first post are known to us. The issue with images not being displayed is being worked on and currently in testing, so we're hoping to have this fixed soon. I don't have enough details about your offline claim. If you can provide more detail, that would be great. I can tell you that we have a bug where offline notebooks take longer than expected to download. We're also partially addressing this soon. 

Hey Liz,

Looks like support reached back out to you yesterday. If you need anything else just let me know. 

Sorry about this. We fixed this bug and it should be available in the next update coming in a few days!

Thanks for reporting this and I'm really sorry you lost data. This is unacceptable from our standpoint. We're actively investigating this problem at its highest priority and I was wondering if anyone could help us providing some information. Some of this stuff you might not want to share, so please feel free to DM me. 

• Version of the Evernote app you had the dataloss with
• Date you created the note
• Date you experienced the dataloss
• Did you lose the entire note, or content from the note only?
• If you only lost content, can you go to Evernote Web and access the note, then copy and paste its URL in your response? 
• Any details of the note (did it have checkboxes, attachments, etc)
• What time zone are you in?
• What language is your Android device set to?
• Was the note in your notebook or a notebook shared to you from another customer?
• Did this happen after using templates with Evernote? 

Lastly, activity logs are always helpful. Please follow these steps to generate a log and send it to me: 

1. Open Evernote and tap the **three horizontal lines** in the bottom left corner.
2. In the menu that appears, tap the Settings (gear) icon at the top of the page.
3. Select **Support > Activity Log > Mail**, then tap **Continue** in the window that appears.
4. In the email, enter the following: evernote.forum.logs@m.evernote.com and in the subject line include your Forum username. 

I know this is a long list of questions, but it can help us triangulate the service logs on the backend with the information you can provide. I appreciate the help!

On 12/13/2020 at 5:24 AM, mark.betteridge said:

So I rebooted my pc overnight running Windows 10 and Evernote 10.5.0 and I get this for Evernote... nothing.... Have rebooted the pc twice, all software is upto date.. Will use the web version for the time being, but please fix this

Thanks for reporting. Can you submit your activity logs to us so we can take a better look? 

To send all activity logs, please follow these steps:

1. Open the Evernote app.
2. Go to **Help > Activity Logs > Save As...** from the menu bar.
3. Type "Evernote" as the file name and click **Save**.
4. Feel free to DM the logs to me. 

On 11/28/2020 at 11:21 PM, Frey756 said:

I got this problem, too - and not for the first time - and copied the content of Evernote log dir / zipped it as instructed. 
Where can I send this information too?
Especially what does DM mean? 

I found no no link how to contact Evernote support directly from the Evernote10 application menu

You can DM it to me. 

Thanks! 

I've seen this issue reported a handful of times, and it's normally related to a third party integration you have connected to Evernote.  

I recommend you visit https://www.evernote.com/AuthorizedServices.action to check our integrations to narrow down the cause. If you still need some help after that please provide me the following:

1. The URL of one of the notes that has a public note link but shouldn't. It doesn't need to be the public link. You can just open the note in Evernote Web and copy the URL from your browser. 
2. The date of creation of the note

With this I can look into it a little further. 

Thanks! 

We've seen this issue occur when users either:
1. Have local notebooks
2. Accidentally login to Evernote 10 with the wrong account. 

I recommend that you go to this article to download and install the previous version of Evernote. Your old database is preserved during update, so after installing and signing into the legacy Evernote app, all your notes should appear as expected. 

This is currently by design. In Evernote 10 you must decrypt the text to edit it, and then encrypt it again. We're evaluating this change at this time to match the legacy app. 

We recently fixed this and it will be coming out in the next update. 

Apologies for the inconvenience. Please follow the link to the thread @stocky2605 provided for a workaround. Thanks @stocky2605 for keeping an eye out. 

On 11/18/2020 at 8:27 PM, Michael Tokar said:

Editing existing notes seems to work ok.

When creating a new note (Cmd + N) I enter the title of my note, then start entering text. After a few seconds, the title disappears (defaults back to placeholder text) and then if I wait a few more seconds, the content of my note disappears. SUPER FRUSTRATING.

See the screencap for an example.

Hey @Michael Tokar,

Thanks for reporting this . I can't reproduce this. What version are you using, and are you able to reproduce the issue and send us your activity logs? 

To send the activity logs , go to Help > Activity Logs > Save most recent activity log and name it evernote.log. Feel free to DM it to me.  

Thanks everyone.

We're working on a fix for this right now. In the meantime you can try these steps to resolve the issue as a workaround: 

Quite Evernote, then:

1. Go to search located next to the start button
2. Search for `%appdata%`
3. Locate and delete the Evernote folder
4. Launch Evernote again and sign in

Thanks for your patience. 

We're still working on a fix, but you may be able to get around the problem doing the following steps:

1. Open Finder
2. From the menu bar select Go > Go To Folder...
3. Paste `~/Library/Application Support/` and press Go. If you don't find this directory, try `~/Library/Containers/com.evernote.Evernote/Data/Library/Application Support/` and press Go.
4. Delete the folder `Evernote`. 
5. Launch Evernote and sign in. 

If you receive a prompt from stating Evernote needs access to your Keychain Access app, please input your Mac's administrator password (the same one you use to login to your computer) and press "Always Allow". Evernote requires access to Keychain Access on your Mac to write your Evernote credentials into it. The credentials will be used from time to time by Evernote to authenticate with the Evernote service.

Please know this is just a workaround while we prepare an update with the fix. 

Thanks!

Just wanted to let everyone know we found the culprit and we're working on a fix right now. 

Thanks everyone. We believe this is a bug with top list view and we're investigating right now. 

Hi there, 

Thanks for reporting this @Stacey. We're currently investigating this issue and it would be helpful anyone would want to collaborate by pitching in some activity logs.

1. Go to Help in the menu bar
2. Select Activity Logs > Save As
3. Save File name as Evernote.zip
4. Attach Zip file to your DM to me. 

Thank you!

I can't reproduce this. If anyone can share a screen recording that would be great.

For anyone having this issue still, can you please reproduce it and send me this set of activity logs please? Please DM them to me. 

1. Open the Evernote app.
2. Go to **Help > Show Log Files** from the menu bar.
3. Attach the Evernote.log file to your reply.

Then:

1. Open Finder
2. From the menu bar select Go > Go To Folder...
3. Paste `~/Library/Application Support/Evernote/logs` and press Go. If you don't find this directory, try `~/Library/Containers/com.evernote.Evernote/Data/Library/Application Support/Evernote/logs` and press Go. 
4. Zip the files from that directory. You can do so by selecting all the files in there > right click > Compress
6. Attach it to your response

Thank you and I look forward to your reply.

Hey Kyle,

Sorry you ran into this issue. This is a bug known to us and we're working to resolve it right now. Thanks for reporting! 

Hey folks, 

Sorry for the late reply here. We are aware of this issue and our team is looking into it. Apologies for the inconvenience!

You should be able to edit attachments and save them back into Evernote. The exception to this right now is PDF files with Apple Preview. There's a bug open for that one. 
Can you share some activity logs with me? I'll DM you.