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Nick L.

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Posts posted by Nick L.

  1. 1 minute ago, gh08809 said:

    This isn't acceptable. The app is completely broken and non-usable. I've been a paid user for years, and you're not keeping your commitment to your customers. 

    I understand the frustration and apologize this is taking longer than expected. I also apologize my vagueness in last update. What I can say is that we've fixed the issue, and that the app is going through a final round of testing and release approval before we ship to everyone.  Most of this is under our control, but some of it is reliant in how fast app stores can approve our submission. 

    There are workarounds to ensure the app is working in the meantime, so I suggest to open a ticket with support if possible. 

    Rest assured we are trying to get this update out the door quickly so that everyone here has the app working as expected. 

    • Like 3
    • Thanks 1
  2. On 7/7/2023 at 11:54 AM, BEHA said:

     Meanwhile I get my Android Evernote to work only for 1 clipping, no matter if it's an image/screenshot or a website, when I cleared the app's cache. Then it fails again.  But:  I have found my "perfect" workaround: sending everything to my Evernote e-mail adress. At the Evernote desktop I only need to clip websites again since in the e-mail is only link.  It works with this temporary hack, but Evernote should really hurry up! I pay a lot of money for that s*hit that it is in the moment !!! 🤬  🠠

    when can we finally expect a fix???

    @Nick L.

     

    We're confident this fix will be available in the next update, 10.52 available in a few weeks. 

    • Haha 2
    • Sad 2
  3. 6 hours ago, janndk said:

    Clipping the picture alone ("save image to EN") works ok.

    Multi-select gets the texts, but not the image.

    Selecting (highlighting with mouse) the text and the image, and then "save the selection to EN", sets the webclipper in an endless saving mode.

    image.thumb.png.f96da57e892db80e783ee82d6599b274.png

    Thank you for the report on the hang. I reproduced and filed a ticket for the devs. 

    As to the image, this is a problematic website for us because in simplified and article mode the image is also not saved. Thanks for reporting! 

    image.thumb.png.a6ea482dbaaf1160b6d21df7b8988cd4.png

    • Like 4
  4. On 6/13/2023 at 2:19 PM, eric99 said:

     I was able to reproduce this 'rare' bug in 5 minutes as follows:

    • I created a new note on my windows client
    • I typed a few lines of text
    • I started my android client which was not synced for a day, so several notes needed to be synced
    • While my phone was still busy with syncing , I opened the newly created note concurrently (just for reading)
    • The new note stayed blank on my android phone. After waiting 1 minute, I closed the note and opened it again. Then 1 line of the three had finally arrived
    • I opened the same note in the Web Client, concurrently (just reading) with android and windows client: even there only 1 line was visible in the note although the original note in the windows client contained 3 lines.
    • I was able to enter new text in the windows client, everything was completely synced according the app but nothing came through anymore in the Web or Android client
    • I closed the note on the windows client and opened it again, and suddenly my new content was lost and contained only one text line anymore, my note was reverted to a previous version.
    • History didn't contain the lost data!

    This looks very much like a race condition bug in the sync mechanism 😕

    EN v10.58.3

    Hi @eric99

    I followed these steps a few times and couldn't reproduce the problem. Can you DM me your logs and the URL of the note you lost data from? 

  5. Hey @FayNYC

    I can help clarify some questions. 

    1. This first point is more to review if any of your notes are not synced. For example, if you used the app offline, the note snippets will show a gray icon on the top right corner indicating that these notes haven't been synced yet. The first point you mentioned is a visual verification of your notes to see if you have anything that hasn't synced. You can also go to Evernote Web and compare your note count or just take a side by side peek. 

    2. No comments here. Seems like you got it 👍
    3. Uninstalling an app on the Mac consists simply of dragging it to the trash, however all apps will leave things behind. If you want to do a clean uninstall of Evernote for Mac you have to do the following: 
    1. Open a Finder window
    2. In the menu bar select Go > Go To Folder
    3. Paste "~/Library/Application Support" without the quotes in the box and press "Go"
    4. Find the "Evernote" folder and delete it. 

    Hope this helps!

    • Like 1
    • Thanks 1
  6. On 7/11/2022 at 4:51 PM, Petsolb said:

    Task-Organizing-Evernote.thumb.png.3f7c3feb02023c49b4633944ac6e9379.png

    Ok, so you can't put tasks INSIDE tables, but you can use tables IN BETWEEN tasks lists to sort them vertically. Although I would love to be able to sort them horizontally, I guess this works for now.

    Let's see if swapping tasks around within a note will ***** things up in the long run.

    Also I have noticed a few 'ghosts tasks' that seem to refuse to die (or they were just too determined to be recurring tasks). These seem to follow the same pattern as those auto-duplicating notes on those beautiful slow-sync days. The only thing worked for for me was putting the task note in the trash (after copying everything but the 'ghost task' and pasting them over in a new note). [NOTE: This started happening long before I started messing about and rearranging tasks lists like in the photo!]

     

    I can probably help you with eliminating your ghost tasks. Please DM me if you're still seeing the issue so I can help out. 

    Thanks for reporting!

  7. On 7/9/2022 at 6:07 AM, dbvirago said:

    Has anyone had a problem with recurring tasks, not recurring? I had one the first day, but assumed user error. But it happened again today. 

    A daily recurring task wasn't there. So I looked through the completed tasks and it was there like any other. Task was striked out, but it showed the correct next occurrence, it just wasn't in my list. 

     

    Thanks for reporting. We actually have a bug open for this that is on our roadmap to fix. The best way to fix the task is to delete the due date and setup the recurrence again, or delete and recreate the task with its recurrence. Sorry for the inconvenience but rest assured we're working on a fix. 

    • Like 1
  8. 4 hours ago, rmw said:

    How do I stop the popup telling me to try recurring tasks every time I open EN on Windows Desktop? I have already updated and am using recurring task 

    We're looking into this problem, but likely can be resolved by rebooting your PC or quitting and reopening Evernote like @agsteele recommended. Can you let us know if that worked? 

    • Like 2
  9. 9 hours ago, philipphotog said:

    A task/reminder added to any note sometimes syncs very slowly, usually when reopening the app, with the edit button turning into a arrow circle for about 10-30 seconds.If I remove the task, the sync returns to normal. I also have a dedicated note for tasks too, and the same syncing issue arises. 

    Tasks created inside notes with or without a reminder have always for me synched very slowly in iOS. With the news of recurring reminders, I thought I would give it another go but it’s the same.

    Anyone else having same issue and how to resolve?

    Hey there! Thanks for reporting. I'll need some activity logs as I'm unable to reproduce this issue on my side. If you can provide them, that would be swell. I'll direct message you. 

     

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