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Nick L.

Evernote Staff*
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Nick L. last won the day on October 23 2020

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597 Your Knowledge Knows No Bounds

About Nick L.

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  1. Hi Nick, I'm having a major problem with Evernote on my Macbook Pro (not on my imac or mobile devices.  I've used Evernote since it first came out and haven't had this problem.  

    Here's my saga in case you can help:

    I started having trouble with this message: "EvernoteSpotlight wants to use your confidential information stored in "Evernote" in your keychain"

    I tried to uninstall Evernote and install it again but I got an error message “please restart your app. During the upgrade process we had a problem moving your data to its new location. “ I didn’t want to update, I wanted a clean install.

    CleanMyMac gives this error message: “/Users/lynnhayes/Library/Cookies/com.evernote.Evernote.binarycookies: “com.evernote.Evernote.binarycookies” couldn’t be removed because you don’t have permission to access it.”

    I found the cookie files in the Library and deleted by hand. Also emptied trash. No remnants of Evernote could be found.

    Ran the install (dmg) program. Again got the message “please restart your app. During the upgrade process we had a problem moving your data to its new location. “

     
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