terryjbenzie

On 7/10/2021 at 4:43 PM, PinkElephant said:

You pay whatever currency is accepted, whatever price is charged. This gives you a subscription for the defined period, I think 1 year is the maximum.

Don't you think quoting a price then nearly doubling that number when you click through to pay is a bit of a sketchy practice? 

If you went to buy a phone and the price tag was USD$300 then you went to check out and were charged $500...and they were going to bill you in French francs meaning you'd have to pay currency conversation costs as well, would you really simply shrug your shoulders?
 

6 hours ago, PinkElephant said:

Why not as support ?

They have a ticket type for billing issues.

If you mean "why doesn't support help with this issue", that's what we're discussing here.  

I did put in another ticket item for this a few months after my previous response and received the same response from Evernote about being "excited" to be able to change currencies mid-subscription, which, again, is not what I was trying to do. 

The cost in Taiwan is nearer to that of the price in the US and my differential was based on a huge discount offered to be in one currency but not another.  Honestly, I used to think that Evernote was one of the best subscriptions I had and haven't been precisely been able to replicate it but let the subscription end out of principle. In the meantime, it has been blocked on every computer that I use for work out of some kind of security concerns so the decision was a good one and I wouldn't have been using it that much anyway.  

I do continue to hope that somebody buys the company and gets things in order.  

16 hours ago, gazumped said:

Hi.  Did you get a standard acknowledgement and a ticket number?  Post that number here and we can bounce it up to an Evernote Admin for comment...

I finally received a response. They said that:
 

Quote

We're currently in the process of updating and improving our billing system, and while we’re excited about the improvements these updates will bring, the ability to change currencies mid-subscription is not available.

I wasn't trying to change currencies mid-subscription or trying to change currencies in any manner.  

However, they did send me a link that led me to the correct currency....at a higher price. If I go in through my desktop app, I continue to receive a better offer...but using the wrong currency.  

Frustrating though I suppose that I will simply wait things out for a few months and hope that they get things back in order.  

Did anybody receive a response from the ticket they submitted? 

When I try to renew, it comes up in Taiwan Dollars for $67.50 per month (about USD$2) following a 40% off coupon that is automatically applied. 

However, when I try to renew in my account, it wants to bill for USD$7.99 per month. 

I submitted a ticket last week but didn't hear anything and my Premium subscription of eight years expired. 

23 minutes ago, gazumped said:

Folks here are talking about 'links' and mentioning numbers,  dates and URLs - and this started out as a Mac thread,  not iOS...

If you're concerned about URLs (or emails) showing up as active links,  then I don't think there's an option to prevent them doing so without resorting to typing (dot) (at) in (some) appropriate places.  If numbers or dates come up as links,  that's more to do with your device's OS detecting what it thinks are phone numbers or diary dates and 'helping' you avoid retyping them.  If the user guide doesn't say how to avoid that,  you're better off talking to the OS provider because presumably that's hard-coded into the system and Evernote have no control over how those characters are presented.

I surfed in from trying to search for a solution to the problem on my iPhone but have never encountered the problem on either my PC or my Mac. It certainly would appear to be an auto-detect from Apple though I've never had this happen on another other similar app. 

On 2/17/2017 at 12:03 AM, albiewong said:

To my utter disgust, I see all my dates, numbers, etc., all turned back into horrible hyperlinks, after spending hours unlinking them.

So I spend a few more hours unlinking them again, telling myself I must not use Evernote on my iPhone, ever. 

Then, a few days later, I forget _not_ to ever open Evernote on the iPhone, and I find my numbers, dates, hyperlinked to nowhere again.

I go through the Groundhog Day process, hating the myth that Evernote cannot/wouldn't fix this PiA PoS.. 

I can even live with the inconsistent GUI interfaces, but this automatic hyperlink is driving me nuts. 

HELP!

No help is coming for this. The solution, as you mentioned is not to ever open any note that includes numbers on your phone, making Evernote something less than useful. You used to be able to view notes in presentation mode that would usually remove links but they took that feature out a year or so back. 

Regarding Evernote not coming in to explain why the feature was removed - they actually sent me here. I filed a user report and they responded with a request to report it here and included a link. 

I found out that Presentation Mode had vanished while in a meeting, during which it was decided "let's not use Evernote for this kind of thing anymore". Presentation Mode wasn't the only reason I used Premium but it was one of three and it would be appreciated if it could be brought back.