I have the same problem. Can't contact customer support even though Evernote says Premium service buys access to customer support. So, How does one get to Customer Support? Going through all the drop down windows takes you to a "Chat" button, but that defaults to email, and no one replies. This is terrible customer service. I also don't know how to use these forums and don't have the time or interest to learn, so asking customers to rely on this forum adds insult to injury. Really really frustrated and disappointed.