JR in TX

And, they do make sense -- today. We are, at least I am, discussing something that happened a two years ago.(Timeline corrected. I lost a year due to COVID) EN has had time to produce plenty of documents since their changes to the data structures. I don't need to to play sleuth with tech support. There was a major shift in how EN decided to structure their data management. I am not disagreeing with their motives or with their strategy for long-term management. I do disagree with their implementation. I just don't trust the fact that they did so without warning and what prevents this from happening again? Nothing. As an individual user, I would not have noticed - except for the new UI. As a business, that move was unacceptable as it demonstrated that my data was compromised. In the world of data management a product that compromises data is just.... unacceptable. This is why I said, I might use EN personally, but not for anything serious that is business related. As Scott T pointed out - this older structure had the potential to be confusing to the user, but apparently led to trouble on the backside of the UI separating data sets and thus compromised good security management practices. IMHO I doubt EN was initially designed with that type of use in mind - multi-user / corporate vs single-user /individual/professional. I don't really understand your statement. If you are implying the EN is so robust and complicated to administer, it should not be used for small businesses, then I would say the are not marketing it correctly. Because, I have never seen EN mentioned when it comes to corporate document or information management systems. On the other hand, again IMHO, EN should be no more difficult to administer than corporate level Dropbox. Which works fine for small businesses. Dropbox can, and does, often replace the need for a dedicated server or NAS in many small businesses. And, it takes very little effort to set up decent security. While this is been an enlightening discussion, I will go back to my corner and review the products currently on the market for note taking, PDF editing and perhaps cross platform work environments. Thank you for your time.

in your humble opinion. And As far as you know Both subjective points. Of the links you provided, were they published prior to the change? Judging from the backlash of negative remarks scattered across the internet about EN's change, I stand by my opinion, which I am expressing as politely as possible, that EN failed in their roll out. So, what we are left with is a situation where EN has to earn my trust before I take them seriously because they are likely to change their model without warning. I am willing to look the product again. Note: this means I am willing to pay for their product since developers need to eat. Please, expand on how you arrived at this opinion.

Pardon me but that response is more of a justification as to what happened. I don't dispute the designer's thinking -- your explanation makes some sense. But, not completely, since now I have company data in my personal account as a result of this "improvement to data management." As, I represent a small business, it won't matter in my case. I cannot, and do not, speak for others on this forum. At the time of this "account split" I had personal information, company information and an employee sharing the company information between us. All paid accounts. I am the Admin to that account. Or, what was that account. I no longer have company information stored in EN and have closed the employee's account. I do maintain and somewhat use EN on a personal (subscription) basis. What EN should have done. was announce they had identified a potential data management issue for commercial users. Then, announced they were going to introduce a fix and offered a migration path. Not have the user base wake up one morning to find the mess they did. Well, I thank you for the explanation. Yes, I really had issues with lost data. That was months ago and I consider it history. Since I don't know what nor how much is gone, it isn't worth my time to try and figure it out. My whole point of participating in this dialog was to respond to a post that data could be lost. I have experienced this. I have not taken any pokes at the new improved version of EN, although I tend to agree with the postings illustrating it's short comings. My philosophy there is that the old version is gone. No point crying about it. The new version will eventually improve. We just have to learn the new interface. I did put forth that effort and it seems OK now. Oddly enough, what has prompted me to log into this forum again started last week with my wife purchasing a new iPad and her asking me about "note taking" apps - particularly hand writing recognition and the ability to edit PDFs. I dragged out EN. She remembered my fits over it and reluctantly said she would look at it but politely decided to do her own research. I installed it on her iPad using my account so she could see existing data and experiment as much as she wanted. While familiarizing myself with any updates, I noticed my subscription was set to expire in several days. I decided it was worth not only maintaining it but the upgraded level appeared to offer some value to me. I decided to renew and upgrade.. To my surprise and annoyance, the system would not permit it. Hmmm..??? This resulted in my reaching out to tech support asking how I could not only maintain my subscription but upgrade. They sent back a list of steps that includes cancelling my existing subscription. I have yet to perform this as I am really concerned that my account may become burnt toast. So, as of this moment, I am considering whether to just let the subscription lapse, or wait until it expires and see what renewal at my current level will be. EN (the company) is flaky enough that I may not want to spend any more money than has already been invested. Respectfully

Yes it did. Yes it was - and is. As stated, there were multiple emails exchanged. I was initially given some bland response. Then, SOME of the stacks appeared in my personal account. To this day, I cannot say what is missing. I know the office stacks got significantly smaller in size. Hence, my warning that it is possible to that some data could have been lost when transitioning from the old to the new format. Now, I will only use EN with the knowledge that my data could be lost or destroyed with an unannounced change from the EN developers. Thank you for that explanation. Excuse me, but I have to call BS on that statement. Data is LOST when you open an account, no matter the data host, and that data isn't where it is supposed to be. As I said, after contacting tech support -- some -- of it reappeared. No worries. I will still use EN, as I think it offers the most features of the many note taking products. I really need the multi-platform feature along with OCR. However, I will not trust that the EN developers won't pull the rug out from under me again. At this point, it is a trust issue.

That is entirely possible. I had two EN accounts - personal and commercial (office). When the big switch took place my office account was toast. I complained to tech support - nothing but a couple of email exchanges. Then, some of my office notebooks turned up in my personal account. I still use EN, but on a guarded basis.

I use both CamScanner and CamCard for recording business cards. Both work well. Often I forget I have CamScanner, but when I remember to use it, it works nicely. Scan, corp or adjust, save to PDF or Send to an app -- EN. I did it this morning testing a Note AIr. CamScanner used by my Galaxy phone, sent an image PDF to En, and watched it appear on both my WIndows PC and Onyx Air. Not any editing on the Air.

I tried the instructions and they worked. Even if EN on the Boox is an older version.

@chete013 Thank you. This is a start.