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micheleley

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About micheleley

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  1. These things, yes. I can adapt to changes. I am infinitely less likely to accept being disregarded and disrespected, and that's how this (non-communicative) process has made me feel. The problem is that most decision-makers who act in disrespectful ways aren't able to learn from feedback such as this. I, too, feel badly for having recommended Evernote to people.
  2. The disrespect is in not communicating about what clearly for some is a major design change - or being responsive about. I'm only one little customer but it cost them my paid subscription. I find the new layout very much not to my liking, but it was the way it was handled that most rankled.
  3. I didn't communicate clearly - I meant that if I have to downgrade to a functional-to-me version, I'm unwilling to pay. If they'd communicated clearly beforehand, that's another story.
  4. I would have had they clearly communicated what the upgrade included. I'm unwilling to pay to have to downgrade.
  5. I've previously had the experience with a software provider who refused to respond to user queries about whether or not they were planning to fix a product broken by an iOS update. This lack of communication shows me disrespect for users. I ended up feeling like a circus chump. This experience of what clearly is a major design change (based on the strength of response by the number of users taking time to write about this, which reflects my sense as well) with no communication to users about it before they downloaded the update, no communication about it since, makes me feel the company has the same customer service sensibility. This I don't respect. I didn't particularly need the paid benefits of Evernote, but will pay when a product is providing good service. I feel they betrayed that good service and thus I choose to quit paying for the subscription (which I did this month when it came due, and which I wouldn't have otherwise.)
  6. I'm still in Evernote but I cancelled my subscription just because of this - trialing some other options.
  7. Perfect timing, the suggestion of ZOHO. My Evernote paid subscription ends in a few days and I'll be moving on. Any major layout change without notification/warning/option to change COMBINED WITH zero response to customer queries about future options to return to the old layout = not worth getting my $$.
  8. I tweeted them. Does anyone have an idea of an alternate database that's vetted and likely to be around a while? I'd used SOHO Notes for about 10 years, until their lack of communication (when an OS update broke it and they didn't reply to pleas to know if they'd fix it or not) caused me to leave. This access change and lack of communication about it feels like the same customer disrespect to me. I'm interested in trying again - maybe 3rd time is the charm - find a company with a good product AND good customer communications.
  9. It's the developer's communication that's the key for me. I was a loyal and faithful SOHO Notes user through many of their iterations, until it broke with an iOS update and they simply DID NOT REPLY to any of their many users' plaintive questions about whether and when they'd be updating. So by the time they did reply - maybe a year later - I'd moved to Evernote, even though I like it less. And now this significant layout change WITH NO COMMUNICATION or response to our queries is making me equally nervous. Maybe time to move again.
  10. Please please please return to the stack view for Notebooks. I VERY much dislike the current list view. Why not offer a choice? I'm really concerned about the developer sensibility - this feels / seems like we're chumps who simply must take whatever we're given rather than have users' wishes taken into consideration. Sigh.
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