Jump to content
We apologize for the inconvenience, but chat support is currently unavailable. Please feel free to submit an email ticket or reach out at discussion.evernote.com. Thank you for understanding. ×

iRock1

Level 1
  • Content Count

    7
  • Joined

  • Last visited

Posts posted by iRock1


  1.  

    @iRock1 -  This has been an issue in the past but we implemented some fixes a number of versions ago. There are a few things I'd like you to check if this is still an issue for you:

     

    1. If you installed the desktop app via the Mac App Store, try switching to the direct download from Evernote.com. Instructions are on our KB: https://evernote.com/contact/support/kb/#!/article/24422932
    2. If you are still seeing the same issue after switching to the direct download, try a Spotlight rebuild by performing the following steps in Evernote: (Edit: Apologies, I originally provided the wrong instructions) 

    1. Hold down the Option key on your keyboard and hover over "Help" on the top menu bar

    2. Mouse over "Troubleshooting" on the dropdown menu that appears 

    3. Select "Recreate Spotlight Search Index"

     

    If this still doesn't resolve your issue, please submit a support ticket, post the ticket number here and we can take a look.

     

     

     

     

    Hi,

     

    I followed the instructions that you provided earlier (I didn't read your update in time). I removed Evernote (which was originally installed via the App Store), then installed it again using the image available on the website. Then I rebuilt the Spotlight database using the method published earlier.

     

    Not sure if removing Evernote in first place was absolutely necessary though, but now it works as it should.

     

    Thank you.

    • Like 1

  2. I don't know what's going on with the Evernote helper, honestly. Not only I had the problem described in the first post of this thread, but also I've lost some important information because the Evernote helper doesn't seem to save what I've written in my default notebook. And that seems like a very serious issue. 

     

    Do the Evernote crew really pretend that we trust their app when our information is lost? And they want us to upgrade to a premium account just so we can contact the staff and tell them about all these bugs? HAHA.

×
×
  • Create New...