Hi. I have been a paying customer on two accounts. The problem that I am experiencing is when I switch accounts, in the desktop version, only a blank screen loads. After waiting for about five minutes, the screen is still blank. I have to do menu/file/quit the app. When attempting to switch accounts, the app always closes completely down instead of switching accounts; then, I have to wait for the app to reload. So far and sometimes, my notes do eventually load following account switches, but have me in an uncomfortable mode that my notes may get lost and often do not appear at all; although eventually they do.
At this time, I am not seeking to cancel my EN accounts, for a while yet, due to the great features that I really enjoy. I just want the app to be fixed so that I can switch accounts with no issues of waiting for the app to reload with a blank screen and needing to do the steps as described here and as others mentioned; so, I am patiently waiting for the fix since my notes do eventually load.
Thanks for all that you do to provide, maintain, and update this robust system!