3v3rn0t3

1 hour ago, pkmailbox1 said:

personally, I was forced into what I will call "incremental migration" strategy, when I moved from palm desktop / device into evernote due to lack of compatible way of doing automatic transfer.    This works for migrating from ANY note app to ANY other note app.  This works as follows:

- leave all existing notes in your old note app

- new notes, you create in new note app

- old notes, whenever you need to amend them, copy over to new note app manually and edit over there

This may appear counter-intuitive.  I was forced into it, and was initially very upset. But in the end, it worked like a charm for me. Because this way, you are also in a way doing housekeeping, ie after 1 year, you will have active notes in your new note app, while outdated notes only in your old note app.   This helps in keeping database small, thus faster speed. Also, when you do search, you don't get so many outdated notes also appearing in search.       In my case, I had 5000+ notes in my old palm desktop, but after 1 year, I had transferred only 1500 active notes into evernote, and left the 3500 outdated notes in old palm desktop app.     1500 notes coped over 1 year works out to be about manually copying 4 notes a day, which is not too painful (though of course in reality, in initial days, may need to copy upto 10 notes notes a day, and then it starts tapering off).    There are some drawbacks like having to search 2 notes app for some time.   But after some time, this also reduces. 

Many may not have considered this as an option.  I certainly didn't. but it worked well for me, so am highlighting it as a POSSIBLE option to think about.

Great suggestion.

Thanks to all who contributed to this thread which has (for me at least) a happy ending. I never did have a satisfactory conclusion with One Note and I'm not convinced that Microsoft have a future for it in mind either. Consequently, I followed the suggestion from this thread and tried Notion, transfer was an absolute breeze and I am very happy with the product. 

Thanks again for all the contributions.

2 hours ago, Boot17 said:

In the credit card industry, you can be charged even if your card is no longer valid because of a “recurring indicator” that’s included in your transactions, a technology that enables the company to circumvent the expiration date and keep charging you each month.

This is common in the credit card subscription process.

I think the best thing to do in every case -- if possible -- is to cancel the subscription of whatever it is you are subscribing to (not just Evernote) instead of trying to make it so they can't charge your card.

Yes I did. But TY for the information. 

Just now, 3v3rn0t3 said:

 

Agreed. However I have never subscribed to Pro, and have phoned and told them to cancel the subscription. 

41 minutes ago, PinkElephant said:

I never said it couldn’t happen - I only said I went through cancelling twice, and had no issues.

It is the dead wrong method to terminate a subscription by simply removing (or not renewing) the credit card. A subscription is a legal contract that doesn’t need a CC to become valid. If you don’t pay for a contract, the other side can even take you to court for not paying (I doubt EN would do it, but the legal side is very clear).

If you are charged and believe there is no subscription, you need to get this solved. As long as a subscription exists (given they can prove it was once signed by you on your user account, which will be the case) you are obliged to pay for it - or settle the case. Withdrawing the credit card does nothing to terminate the underlying contract.

1 hour ago, gazumped said:

Given the number of paying members Evernote (still) has I simply can't believe that they would have the staff or the time to ring up about a missed payment and track down a replacement card.  (@agsteele beat me to it there..)  

I'm in the UK and I've had payments missed a couple of times because of card changes - in both cases I reverted to free.  And there have been enough shock and horror storied in the forums from other users who 'forgot' to change their card details and got downgraded.

Regardless - we can't do anything about it in the Forums - you need your bank and credit card company to sort out their parts of the process,  and I'd strongly recommend contacting Evernote Support so you can decide what,  if any,  payments should be going through in the future.

For the record any al all payment issues can be resolved via 'my account' on the web pages - downgrade your account to Basic and there will be no further charges,  card details or no.  I hope this gets resolved for you very shortly!

Thanks. 

This post wasn't expecting you to do anything, it was replying to Pink Elephants "Can't reproduce it so it didn't happen" and also to warn others that cancelling a CC doesn't stop them charging you.

1 hour ago, agsteele said:

To be honest, I don't believe your bank. Or at least I don't believe that member of staff. I am certain that MasterCard would not divulge that information even if it has easy access to it. Apart from anything else it would contravene the GDPR.

It is, however, a trivial matter for your bank to reverse the transaction and refund the money to you.

£79.99 is the annual price for the Personal level. 

I am sure that somewhere Evernote had you registered for a Personal plan and that is what has been charged.

Since you seem to be in the UK, request a charge back from your card company.

Double check the plan you are registered on. Do you have any other Evernote accounts you might have opened and temporarily forgotten?

I'd like to think that you are right, but you still have to explain how Evernote got the new credit card number. It wasn't from me, & it wasn't on my account - I checked a month ago when I 1st posted & Pink E challenged that my problems didn't happen. In fact my Evernote account shows the payment as having been taken from the cancelled credit card, not the card that it was taken from. Doing a chargeback, never had another Evernote Account. Thanks for the advice.

On 7/27/2023 at 10:06 PM, PinkElephant said:

As I said: You are describing something I can’t reproduce. I am running one subscription and 2 Free accounts.

Never had an issue with wrong payments or a billing on one of the Free accounts - for the Free accounts there is no payment method required, and none entered.

When I switched my subscription level, one 12 month amount was booked, and the refund for the unused part of the other subscription was refunded a few days later.

When I took my account to not paying, which was necessary to use my collected EN points, Support managed both transitions smoothly and without any problems for me - even when this meant to take the account from Personal (paid) to Free to Personal (Points) to Free to Personal (Paid) again.

So I don’t understand 

- why you entered a payment tool for a Free account at all

- why you claim you have been urged to pay years ago. You could reject any CC payment through your bank if it wasn’t legitimate 

- why you say the current raise would be part of a scam. They raise prices, so you stop your subscription, or you continue and pay.

But that’s part of your problems, not mine.

No doubt you won't be able to reproduce this either so it didn't happen, but I thought that I would tell this bit of the story in case it helps another victim.

I left things on free, as you recommended a month ago, and this morning Evernote took £79.99 from my Credit Card. I telephoned the fraud department of my CC Bank because I cancelled the card that Evernote had been charging and I have never given Evernote this CC details, they shouldn't know that it exists. I asked my CC how the payment could be made and they said that what Evernote have done is ring Mastercard and ask whether I have any other cards that they can charge, and Mastercard tells them my other card numbers !!!! I'm incredulous, but it must happen quite often because there is a "Stop List" & my bank have offered to put Evernote on it for me. It takes a while because it has to have FCA approval, but this will protect me from further deductions.

14 minutes ago, PinkElephant said:

You seem to have quite specific issues - might it be you had a little mixup with your whole setup ?

Emails usually go through without problems - but your service provider may see them as spam, and even may erase them without sending you or the sender a notification.

Payment: It is standard to request at least one working payment information as long as there is a contract / subscription. This is nothing special to EN - and it is completely legitimate.

Some providers will even go through the pain and cost to draw a small amount from the account (and book it back shortly after) just to assure it is a working account.

Once I discovered the payments on my CC account I rang up, it wasn't a mixup it was a scam. The way it went was (forgive me I don't remember the names of the accounts & the amounts so I have made them up for illustration).

Free
Free
Free
Dear user you no longer qualify for a free account because XYZ, you can have User Account £10 p.a
£10
£10
£50
£50
Hey - why are you charging me £50 for a Pro Account? - The User Account doesn't exist any more we transferred all the User Accounts to Pro

And I get Deja Vu from my latest notification:

"We're writing to let you know about an upcoming change to your Evernote Personal subscription.

First, the new pricing. The price of your Annual subscription will change to 79.99 GBP per Year. The new price will take effect on your next renewal, 8/17/2023."

There is no request as you have described, they are informing me that as of 17th August they are going to start charging me £79.99 for my free account.

2 hours ago, PinkElephant said:

Don’t know why / what is alienating ?!

One can never subscribe by just clicking on one button - at least not in the EU. There is always a next sequence, where everything needs to be confirmed.

At the end there is a button that must clearly say „Click & Pay“. Without this no legal online contract can be accepted.

But OK, maybe we are a bit pampered in good old Europe …

In my case they changed my subscription without notifying me, they just increased the amount of money that they were taking from my credit card. Fortunately the CC details that they hold are now out of date, but earlier today I tried to remove them from my account & I could only find options to update them to a new CC, I couldn't find a way of deleting the payment card. It's this one way system of taking more and more money that I find alienating. I consider it fraudulent.

3 minutes ago, agsteele said:

At the moment Free continues. Ignore the Email and you will stay on Free.

Free is continuing.

They sure know how to alienate paying users! Or at least this particular ex-paying user.

19 hours ago, PinkElephant said:

Why don’t you sit it out - it seems you did nothing else in the last years, so why change old habits ? At least I don’t see much of a strategy in this „a little here, a little there“.

Time will tell …

Because the eMail that they sent me, and "Manage Account" on the website, explicitly states that the personal version will now cost £79.99 - i.e. there is no more free. Is that wrong?

I'm a free user who a number of years ago signed up for a semi-pro version. Shortly after they removed the version that I was paying for and starting using my credit card to pay for the pro version. It took me 2 years of subscription to cotton on to what they had done and that scam will mean that I will never give them access to a payment card again.

I have access to One Note for free ( I have an Office subscription) but I have been using Evernote for 14 years & I like it - to the extent that I would pay for it if they hadn't tried to scam me. 2 Years ago I transferred my data to One Note but continued to use Evernote. I'm not sure what to do now - is it time to leave? I'm a low level user & can live with the free version, but it looks as if they plan to eliminate free users.

Actually - some notes that exist & I can read with Android, are blank in W10

I have this problem all the time. It makes Evernote pointless.

3 minutes ago, DTLow said:

IMHO this volume is excessive for a typical user.  I'd be interested in more details on your use case.

I'm following Evernote's subscription changes, and one possibility is a cost linked to our storage volume.

You are probably right! The premium subscription encouraged me to use Evernote more and try new (for me) things. I started using the import folder, and using Evernote for storage instead of Dropbox or my own NAS. Certainly the 1st month breaching the 10G limit was due to mistake and uploading some media files that I hadn't meant to, but the second month was just ordinary usage AFAIK (plus of course the hangover from the 1st month whilst my account was suspended).

I'm doing OK this month (being on holiday for a week helped!) - 1/3rd through the month & 5% through the Upload.

My Databases folder on this PC is 16.8G 

Interesting thread - thank you to the contributors.

I started using OneNote in 2007 (I think that may have been when it started) and found it fantastic, and used it for 7/8 years. I only moved over to Evernote because of the webclipper, it took a while to adopt my OneNote structure to Evernote, but eventually I became a big Evernote fan and more recently moved to currently being a Premium subscriber for the higher upload allowance. 

I have 2 problems with this subscription level. Firstly as a personal user I don't really use any of the enhanced capabilities of Evernote Premium. Secondly, for the last 2 months I have exceeded even Premium's 10G monthly upload, and frankly I find it a bit rich to be paying a premium subscription yet have my functionality suspended for half the month.

As a result of reading this thread I decided to cancel my auto-renew subscription. I was pleased to see that one of my options was to subscribe to Plus, however I can't see myself ever doing this - it's only 25% cheaper than Premium and I lose the one thing that I want - a big monthly upload. So at the end of my subscription I will revert to a basic user and if I can't make that work I will export my notes to the free OneNote which will integrate with Office and Onedrive.

I will be sad to lose my tags, and I love Evernote, but OneNote has caught up with Evernote's cloud ability, and I know from my experiences 10 years ago that it does a great job too.