"You may want to read up on how sync works" I am well aware of how sync works thank you. You may want to read the note I sent to support to clarify the issue in which I wrote: "Today I update a note on a computer. When I was done I clicked the sync button. 10-minutes later I used my iPhone to access the note, it was not there. I pushed the sync button on the phone app. It did not update the note. About 30-40 minutes later it FINALLY updated." "I've escalated your ticket in the queue." Are you seriously suggesting that my support request is still in queue after more than a week? This is the type of service paying members can except from Evernote? Support requests that take a week or more to even work through it's way through? Seriously?