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YzRacer

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About YzRacer

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  1. I contacted my help desk and they informed me that nothing on the VPN should cause this issue. Here's what they said: Start Menu -> Settings Network & Internet Scroll down to "Network and Sharing Center" In the bottom left under "See also", select "Internet Options" Under the "Connections" tab, check the VPN settings for any proxy. Uncheck any boxes. Also under the "Connections" tab, check "LAN settings" for any proxy. Uncheck any boxes. Unchecking the box that says "Automatically detect settings" is what solved the issue. Evernote is now syncing again over the VPN. Thanks
  2. Good catch! Internet Explorer won't go anywhere when I am on VPN. Other browsers work fine. No proxy is configured. I'll submit a ticket with my IT team. Thanks for the tip!
  3. I don't believe so. The guys in the office where I VPN also have Evernote and have reported no issues. Next time I'm away I'll try to VPN to my house and see if the problem exists on my own VPN.
  4. I have the same issue. Evernote will not sync if I'm on a VPN. I am not switching countries, just going to California from Alabama for work. 12:55:11 [ERROR ] [23364] [20524] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT 12:55:11 [INFO ] [23364] [15232] GA-TEA: Failed to send event (error(800c0005): The system cannot locate the resource specified.) 12:55:11 [INFO ] [23364] [19880] Client synchronization finished, status: failed As soon as I go off the VPN it will sync. No other applications are having any issues.
  5. A new version of Evernote for Windows is available. 5.8.3 Release notes: New Presence - See what other people are working on in the note list Work Chat Filter Work Chats by contact names, keywords, and attachments Improved notifications around chat errors Fixed Context notification fixes Miscellaneous Crashes Sync improvements* Note title font size issues Enjoy! * A note to customers experiencing sync errors where "no more data to read" appears in the activity log: We are able to reproduce the error and are working diligently on a resolution. It's that hilarious? Sync improvements* - It's not REALLY fixed yet, but we finally put the engineers to work on it! We didn't believe any of your trouble tickets until it happened to one of our engineers on his own machine...... That's what I get out of that statement. It's been about 3 months since I first had the issue and I submitted 2 tickets. I know several others with this issue also submitted tickets and most people that resolved the problem did so on their own or with some help of another forum user. Evernote should be ashamed of the way their customers (especially premium) have been treated on this issue.
  6. Great suggestion and a good observation! I tried this in November and it did not work for me, however my sync failed again today so I switched my IP on my work network. I did ipconfig /release and then I manually set a new IP and also ipconfig /flushdns just for good measure as I have been on and off my VPN. I am able to sync again now! I just don't understand why in November when I could not sync this did not work. I brought my laptop away from work to a different network and it still failed, however the other network does have many many hosts, with a netmask of /20. I also see a lot of poor design with the Evernote sync system. When it tries to sync it submits batches of notes to upload or download. Some of these batches may succeed or reach a progress of around 85% but after the sync fails it starts over again. This is a big waste of resources especially for people that have limited connection bandwidth.
  7. Once again this shows my theory that poor networks or network issues such as routing are having an impact on the users experiencing the sync issue. My sync problem returned yesterday after I changed several tags on my notes on a computer with a good connection. I noticed when I got to work that my work PC would not sync. Once internet usage at work decreased and my connection improved I was able to sync again. Lucky for me I had only changed tags, but if I had uploaded any large images I would have been stuck out for weeks again like I was in November. Since there is no fix in over 2 months I assume that Evernote engineers have decided it's not their problem and that all users should move to America and get Google Fiber in order to maintain their notes. Outlook, OneNote, Dropbox, Synology Cloud, Google Drive and many other syncing applications are able to handle poor network connectivity and large data sync without issues! Why can't Evernote adapt a more robust syncing system? When my Evernote sync fails my colleagues at work complain that I am using 2-4 times the data of others at work because Evernote will just keep trashing any progress and starting over with each sync attempt. It's completely unacceptable and it's gone on for far too long. My premium subscription expires in April and hopefully by then Synology has a DS Note application for Windows.
  8. This is spot on! I could not have said it better! This isn't expecting a lot, it's just expecting Evernote to do what's right. The fact that this has been going on for over 2 months (probably more for some users) is out of control. To pour fuel on the fire, many people have received completely different responses when contacting support with this issue. Even worse, tech support continues to suggest that users waste hours of their time completing a bunch of made up steps that don't resolve anything when they know there is an issue on the server side. The premium subscription is not cheap, and although there may not be any guarantee in the T&C that the system will work Evernote should show that they value their customer base and offer extensions or refunds to premium members. Anyone with the sync issue should go directly to social media and get the word out that Evernote has been less than helpful in resolving a MAJOR issue with their sync system. I think I'll share some of these threads with tech news sites and maybe it will get some attention then.
  9. The Windows client sync issue will not be resolved until Evernote engineers fix it. This is unlikely to happen anytime soon. I am canceling my premium subscription and moving to DS Note on my Synology.
  10. C6REW, glad to see you got it resolved! My instance of sync failure was somewhat similiar as my office connection was being shared with a lot of people. Another issue I saw when Evernote doesn't sync is that it just keeps trying and trying. It keeps using your data connection and even though it dowloads data it appears to discard it if the sync isn't complete. This led my office IT admin to come to me asking what I was doing with so much data. It turned out to be Evernote! @ Others that have been pointed to a new version by the support team, you've been duped. It won't fix the problem. It's just an easy way to close a support ticket. I stopped dealing with them after 5.8 solved none of my issues. To the people that are syncing successfully, could you please go to speedtest.net and post your results here? To the people that have failed to sync, could you do the same? I asssue you the average of Evernote synced connection speeds will be much higher than Evernote failed to sync connections. My result: Unable to sync: 256kb Download, 100kb Upload Finally synced: 1Mb Download, 256kb Upload (Took multiple attemps but finally synced) No sync problem ever at home: 60MB download, 12MB upload. It just shows that Evernote is not using a robust syncing system. Other large level sync providers like Microsoft and Google don't have this issue because their syncing systems are more robust. With my MS Exchange account, I can get on a dial up 56k connection and while it might take days to sync email, it will eventually succeed. This is not the case with Evernote. It will repeatedly download the same data over and over, without making any progress. Instead of keeping the data from the failed sync and trying to complete the next chunk of data it starts over, therefore losing any progress that was made and using more of your resources to achieve absolutely nothing. It's all in the activity log for those that can't sync. I bet you're getting the same messages at every sync attempt. You can also open Resource Monitor in Windows 7 and go to the network tab. Monitor that tab while Evernote is syncing.
  11. I don't think I would suggest a hard number for note size, but I would say that the size allowed is directly proportional to the speed and reliablity of your network connection. It also may not be related to indvidual note size, but to the size of the chunks EN tries to retrieve during sync. If any part of the chuck fails, it seems the sync will fail. I found this document: https://dev.evernote.com/media/pdf/edam-sync.pdf Which seems outdated as there were supposedly a lot of changes in 2014.
  12. Thanks to the OP for this post! I see a lot of slow to open notes as well. I can see this being a problem for large note libraries with multiple edits. Will copying and pasting a note into a new note start this process over? Maybe exporting to OneNote and then back in? Evernote has really gone downhill. Clearly doesn't load whole pages, slow notes, sync failures, and more. I really hope they get it together soon as I do like the product. If I export to OneNote and find that I can work with that then it's bye bye premium priced Evernote. Can't believe they are charging $50 per year for such a failing product.
  13. There is no working version for the sync issue people are facing with their Windows clients. Suggesting that anyone with an activity log that says doesn't get to 100% of the sync cycle and says "No more data to read, Sync failed" is a waste of their time. I wasted massive amounts of my time at work trying to resolve this issue and all it did was cost my employer money. He's a simple test, create a new Evernote account, and copy a few notes over 1 by one on a new install. If you only use small notes, your sync will succeed. Whatever Evernote did to the sync system is very flawed and will not sync any large amount of data on anything but the fastest broadband connection.
  14. I also have the same problem and the same responses from the terrible customer service, even as a premium customer! It's absurd that such a popular application can be reduced to a useless state like this for so many. After reading all of the forum threads and then listening to the support team repeat everything I had already read I ended up solving the issue on my own. Even though I sent them logs and provided all of the information they should need to fix this bug they have done nothing. For me the bug seems to deal with syncing larger notes with slower connections. The sync process is not very robust and if there is any issue with the connection or if it isn't a super high speed connection it will time out and fail. It never says timeout, it looks exactly like the log posted by the OP. I realized that I had added some large notes when this first occured so I logged onto the web interface and deleted a bunch of notes. I was finally able to achieve a successful sync however if I add any large note with photos or documents from my Android device then my Windows client will fail again. I am only able to use small texts notes if I want to be able to sync at this time. Now is the time for an alternative produce to come scoop up all of the Evernote users that can't even sync their notes!
  15. I also have the same problem and the same responses from the terrible customer service, even as a premium customer! It's absurd that such a popular application can be reduced to a useless state like this for so many. After reading all of the forum threads and then listening to the support team repeat everything I had already read I ended up solving the issue on my own. Even though I sent them logs and provided all of the information they should need to fix this bug they have done nothing. For me the bug seems to deal with syncing larger notes with slower connections. The sync process is not very robust and if there is any issue with the connection or if it isn't a super high speed connection it will time out and fail. It never says timeout, it looks exactly like the log posted by the OP. I realized that I had added some large notes when this first occured so I logged onto the web interface and deleted a bunch of notes. I was finally able to achieve a successful sync however if I add any large note with photos or documents from my Android device then my Windows client will fail again. I am only able to use small texts notes if I want to be able to sync at this time. Now is the time for an alternative produce to come scoop up all of the Evernote users that can't even sync their notes!
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