Unfortunately I have no other information other than what I have stated
As I said I was unable to find a direct way of contacting evernote directly, Maybe you have a link I could use.It would help.
This instruction is what I followed on the "Help & Learning" page
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Get Support
If you’re having trouble with Evernote, check out the articles in Help & Learning or get assistance from other Evernote users in our discussion forums. Evernote Personal, Professional, and Teams customers can also access additional support options.
Not really sure how to proceed. Any suggestions would be appreciated