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Hi bonniebutler, Welcome to Evernote!
I've been using Evernote since 2012 and I love it. I've never had a support issue until last week.
I have had the same issue in the last 5 days trying to find an answer to my issue. DTLow suggested I start a support ticket by clicking on the link in his "signature below".
Problem Is, I cant find his signature on the page, It does not seem to display??
Any suggestions?