Hi bonniebutler, Welcome to Evernote!
I've been using Evernote since 2012 and I love it. I've never had a support issue until last week.
I have had the same issue in the last 5 days trying to find an answer to my issue. DTLow suggested I start a support ticket by clicking on the link in his "signature below".
Problem Is, I cant find his signature on the page, It does not seem to display??
I am beyond frustrated with the web clipper. Prior to today I was able to reinstall the clipper and it would work. Now nothing. Why???