Obviously, because I use Evernote for work, I can see where I might need direct tech support at times. Since I already use Office365 (which has OneNote), and if it comes with tech support (since it is paid service, I'm presuming they do), I will likely switch over to OneNote.
I started using OneNote yesterday and much too my surprise I seem to like it better than EverNote.
I'm keeping EverNote for the past notes already there, BUT am now using OneNote for new notes. Am also slowly copying over important notes to OneNote.
Been happy with EverNote for years, BUT some scrambled notes is enough to reconsider.