GMacdonald

I've been telling Evernote for five years that I am happy to come back as a paying subscriber if the following occurs:

1. The app works without major problems.

2. Updates don't break the app.

3. Help Desk is actually a thing, and Evernote actually acknowledges and fixes problems.

Feels like we're finally getting closer. 

Thanks Dave. I actually came back to report that I finally solved the problem by doing not a simple app uninstall, but a full root-and-branch uninstall, one that digs into the Library files and the file called an Opening-Helper or some such. Had not gone that route in multiple tries. And it just worked! I downloaded the app again after all that work and re-boot. And I am back on the desktop app.

The curious thing about this episode is that Evernote ran fine for a month after the Ventura upgrade. Then it just couldn't open without an error code and a crash.

Nope. Not going to block you. Thanks for your suggestions, which were good and useable. Much appreciated. 

That's wild and revealing that you came back here to waste more of my time. Your character, the clueless Hall Monitor that doesn't know they are clueless, is as old as the internet. You just couldn't make it at an actual, professional Help Desk, so here you are boxing out old scores from tiffs that you yourself created. I would suggest a second time that you go away, but you have no place to go. I just wish it was possible to block you, and then maybe someone who knows something would feel comfortable showing up. Put another way, F off, idiot. 

Update: I believe I have found a kind of block button. Glory, glory. 🙂

Still no resolution to the Evernote problem on my MacBook Pro. 

I was one of the earliest Evernote users, a friend got me on during the original beta. I know the application inside and out. I do not need to be lectured by ignorant Hall Monitor types about the multi-device restriction. I know 100% about that, how it works, and how to handle it. 

As usual, however, Evernote really has no Help Desk to speak of. That's why long-time paying users like myself bailed about five years ago. 

It'd be great if you simply went away at this point. Because rather than being helpful you are just super irritating. 

Update: still no resolution and I have had to go back to the web interface.

Just noting I was a paying Evernote subscriber starting almost at the time the software launched, before 2010. And the software reliability really ran into trouble which is when I got off a paid membership. As I said a couple of years ago, if things improved, I would return.

Clearly, they have not improved.

The details provided in my first post in this thread supply all the details to understand the device count limit is clearly not the problem.

I was once a long time subscriber, but am now on a Free subscription. Evernote was working on this machine only a week ago, and no OS upgrades have taken place since that time. That I uninstalled, restarted Macbook, then fresh installed Evernote leading to the same failed result seems notable, yes?

Quote

 

Evernote cannot open on my MacBook Pro M1 (2020) as of today, and gives an error message "Something went wrong on our end" and gives two options: Restart, or Quit.

1. Restart option does nothing but start the doom-loop over again.

2. Uninstalled Evernote, restarted MacBook, reinstalled latest Evernote. Same result.

Now trying to access Evernote on the web, instead. 

Is there a known issue with latest Evernote and the M1 or M2 chip MacBooks? 

Evernote has run fine on this MacBook for several years. 

I see a couple of posters here missed a crucial fact: this affects users running High Sierra.

It's nothing short of amazing Evernote never fixed this, and never reached out to decade long users like myself, nor made any effort to win me back as a paying user.

On 11/21/2018 at 9:23 AM, Shane D. said:

Hey All,

I've merged a couple of threads regarding this issue into one to better enable us to track it.

That being said, we've alerted our teams and they are currently further investigating into the root cause of the issue and will work to fix it as quickly as they are able.

I'll follow-up here once we have more information.

Please continue to share your experiences with this issue here for the time being.

Amazing that they never fixed this. Also, I never did find the merge-thread Shane D said he built, to track this issue. It's now February and I see many users like me simply had to quit, or downgrade because of this issue. 

Thanks for all the efforts. As a result of this fiasco, I am cancelling my Evernote account after many years. Or rather, I am going to get out of Premium as there is no way I can use the application in its current state. I will go back to Basic, I think, on the web for a while. 

Just to recap: @EvernoteHelp on Twitter was of no help. There is no way to email Evernote. This is already a time-taker. And the suggestion by Nick to email Evernote logs? I mean, if we have reached that stage, it says something. The biggest surprise to me in all this was to discover there is effectively no support for the app, as a paid monthly subscriber. That was revealing. Best to all.

Finally, as I downgrade back to Basic, just a note: You see that button that says "Having an Issue, Contact Customer Support?" Yup, that goes into a doom-loop, where you will never be able to contact customer support. 

Amazingly, there is no way to contact Evernote directly to inform them of this problem because 1) they don't provide Help email and 2) where they do place a Send Email button on their Help section, pushing that button automatically logs you out of Evernote web edition.

I know. It sounds too ridiculous to be true. 

Go to this link: https://help.evernote.com/hc/en-us

And then push this button:

Yup. There is is. And yes, I too am running High Sierra on both an iMac desktop, and an MBAir. And it all looks just as awful as your screenshot. Thanks for posting. Meanwhile, I have found no way to contact Evernote, as all pathways also seem to have problems. If you get any feedback, perhaps you could share again.

Thanks for the reply. Yes, you posted the exact link for getting online help and creating a ticket that will not let me in. Let me explain: when I go to that link, and I am already signed in to my account, Evernote opens up a page that says "you have been logged out." When I try to log in again, it sends me to the same page, "you have been logged out."

I just tried it again from the link you posted. Same result.

Here is the screen shot, meanwhile, of how my text looks after today's update. This is how the text looks in the app, when running the app on a Mac. At the moment, I am of course in the web version to respond to you. Thanks for your help. I have never had this much trouble with Evernote, and have been a user since 2012, if not earlier. 

First, here is how the text looks on one Mac, where I took the latest update

Now let's look at the text on my other Mac, which has not taken the latest evernote update.

Evernote is a real disaster today. The latest update, Version 7.6 (457299 App Store) Editor: 59.0.7031 (d523909), has converted all my text to ragged resolution. And then, when I tried to email Evernote, the online version actually logged me out 6 times each time I tried to log in. This is really affecting my work. Evernote needs to say something about this most recent update, and in addition, what is up with the multiple logouts?