Jump to content

koeselitz

Level 2
  • Content Count

    12
  • Joined

  • Last visited

Community Reputation

10 Neutral

About koeselitz

  1. I have never been an Evernote user, and I'm certainly not going to become one now. One of he worst parts of he new interface is the sudden requirement that you log into an Evernote account to use the app at all. And, as I've said in a few places, this update deleted hundreds of pages of my notes. So I know I can't really trust Evernote, or even Penultimate, ever again. What really hurts me is that I miss drift so deeply. It made writing notes in class on my iPad a true joy. I spent countless hours taking down my thoughts whilst writing my master's thesis last year, working hard and learning so much while doing it; my thoughts just flowed across the electronic page, and it was all so seamless and clear. I've tried other note apps, and none comes close to offering anything like drift. All are crufty and ugly, and their best auto-advance features are jerky and painful to use. The hours I spent in the Boston Public Library writing out notes on medieval philosophy and whiling away the time in pure thought are gone. I will never, never get to take notes like that again. And all the notes I took there are gone - deleted by Evernote callously with a single update. Sincerely, this has made me sadder than anything that's happened to me in a while. I feel like something very real has been taken from me. My iPad now feels like a little portable web browser, nothing more - no longer is it an extension of myself and my thinking and writing. Almost everything I loved about it is gone now. And I don't really feel like I can trust it at all. I just want the Penultimate team to know what I've gone through over this - a lot of sleepless nights, sadly struggling to try to carry on enjoying what I once had with Penultimate and trying to recover from the betrayal of losing so many notes. You know what? I'm not going to switch to another app. Like I said, they're ugly and crufty, and what's more I will never trust them. They probably about me and my data almost as little as Evernote and Penultimate did. I'm going back to using an actual pen and notebook. At least you can trust a pen and notebook. At least you can hold them in your hand and know they won't disappear into thin air. It'll take a lot of getting used to, though. And I'll still be sad about this for a long time.
  2. Owing to the recent update - and deletion of hundreds and hundreds of pages of my personal notes - I despise Evernote more than ever. It's clearly a terrible system that doesn't respect me enough to preserve my data, so I'll never use it again. I still like Penultimate, though, and I wish I could continue to use it without Evernote. Is there any way to do this? I would pay for such an option - even monthly - especially if I could sync to a cloud service like Google Drive or Dropbox. I guess this is unlikely, but it's worth saying. Evernote is a weird and generally useless niche thing - a way of paying for the privilege of storing and syncing notes (badly), in a world where we now have cheap and easy to use cloud management tools. It would be nice if the company gave some thoughts to staying relevant by providing an actual service that people could use - like a functional writing app.
  3. This is absolutely not the case. There is a notebook now called "Penultimate" that contains very old versions of my data from the last time I synced - over a year and a half ago - some of which should not exist anymore, and many of which are missing because they are newer. I have scrolled through each and every one of these notes, and it is clear that all data not synced to Evernote has been deleted. There is also a notebook with my old journal in it strangely called "Titanic." Not sure where that came from, but my notes aren't there, either. I have scrolled through each and every note I have, and can confirm. The data loss is real. Withdraw the update now. Fix it later. At the very least, warn people that data will be consolidated in the update description. I'd like for us to fully investigate your case and others who are running into missing notes outside of my described scenario. For anyone running into a possible data loss issue, please submit a support ticket, and if possible, provide a list of steps that you took, and an activity log, so that we can more fully investigate. There is another possible scenario could be at fault for anyone running into missing notes--this may be caused by multiple or different log ins, or the creation of a new account during the first launch experience. Cross checking both your Penultimate and Evernote logins and double checking for additional Penultimate accounts often leads to an additional account with the lost notes. Would also suggest using search in Evernote to find "notes from Penultimate" to see if they're fully synced over to Evernote (if that option was selected). Searching "SourceApplication:Penultimate" in the search box on iOS will pull in Penultimate files. . Sorry, gbarry, but I have gone through these steps and recovered no data. I submitted a ticket and sent my logs in right after discovering the issue. No dice. I am not being asked to download and install something called iExplorer, which is quite difficult given that I don't own my own computer, but I'm looking for a way. At this point I know I'm not getting my notes back, so this is really just a donation of my free time to help your dev team. But I guess I would like the satisfaction of convincing you to believe me, anyway. The suggestion that data might be in another Evernote account is rather disturbing in my case, since I have been logged out of Evernote within Penultimate for more than a year. Does Penultimate secretly sync back to Evernote even when you're not logged in or syncing is paused? If so, that is worrisome, since this is deceptive behavior on the part of the app. I recognize that to you I seem to be a one in a million case of data loss - this is largely because it's hard to sort us out from the people who simply can't find their data. But I do database management for a living, and while there are plenty of us database techs who are dumb, I appreciated pretty quickly that this might just be my mistake in not looking close enough. The fact remains: when I logged into Evernote and opened Penultimate for the first time after the update, everything I'd done for the past year and a half had been deleted, and all previously existing notes had been restored to their previous conditions with all newer changes lost. I'm kind of confused about how his happened, too, but it definitely happened. While I understand that I've been a bit frankly about this, it was more than a little aggravating to read in the apology email that you simply don't believe any data loss has occurred. I guess you really can only go by what you see in front of you, though - and I don't imagine that many of the dev team or testers tend to work on Penultimate while logged out of Evernote.
  4. This is absolutely not the case. There is a notebook now called "Penultimate" that contains very old versions of my data from the last time I synced - over a year and a half ago - some of which should not exist anymore, and many of which are missing because they are newer. I have scrolled through each and every one of these notes, and it is clear that all data not synced to Evernote has been deleted. There is also a notebook with my old journal in it strangely called "Titanic." Not sure where that came from, but my notes aren't there, either. I have scrolled through each and every note I have, and can confirm. The data loss is real. Withdraw the update now. Fix it later. At the very least, warn people that data will be consolidated in the update description.
  5. At the very least - and this would really be absolutely minimal, but at least it would be a start - it would be nice if Evernote could put a header on the release notes warning people that they MUST sync through Evernote or back up before updating if they don't want to lose their data. That way at least folks who are paying attention would be able to avoid having their notes deleted. (This would still punish people who don't read the release notes or auto-update, but again, it would be a start.)
  6. I'm sorry, but I'm very frustrated, both with Evernote and with the other folks on this forum. Design issues don't bother me. If the look or feel Penultimate is ruined, I don't care. It's your app - you can do what you want with it - and at worst I'll find another app to use. There is no reason to get upset just because the design of an app changes. What you have still not addressed is the incredibly serious issue of data loss, which is being experienced by many of us. Nobody's said a word about it, though. If you - like me - had Penultimate but refused to sync with Evernote, preferring to just keep your notebooks locally on your iPad, this updated deleted all your notebooks forever, with no way of recovering them. Furthermore, anyone who hadn't synced since writing a note lost all of that note, too. Let me repeat that, and please forgive me for shouting, but this is important and needs to be addressed: THIS UPDATE DELETES ALL NOTEBOOKS FOR ANYONE WHO DOESN'T SYNC WITH EVERNOTE - IT DELETES ALL OF THEM FOREVER! What could possibly be the reason for this? Did you really not believe that anyone could possibly exist who didn't want to sync with Evernote? Were you so unfamiliar with your own app that you didn't realize that not syncing with Evernote was even an option? Did you believe that everybody is always 100% synced? It is inexcusable - ABSOLUTELY INEXCUSABLE - that this update hasn't been withdrawn while this problem is fixed! Design issues are one thing, but every single day you leave this update on the App Store people are having their data deleted! Yet you haven't even seen fit to issue a warning in the update description cautioning that people must back up or sync or risk losing all data! Sincerely: how dare you? How dare you call yourselves a data company and yet demonstrate that you care so little about the data of people who use your app? Again: every minute you leave this update in the App Store is another minute when some other Penultimate user could have their data deleted forever! For the love of data preservation - you absolutely must withdraw it instantly! To do otherwise is to demonstrate serious and severe disregard for data preservation and for all the people who rely on you!
  7. It's almost annoying to read the comments of others knowing that many still have access to their data in some form. I was one of the unlucky ones who chose not to log in to Evernote - precisely because I knew what kind of company they are. Guess what? Anybody who didn't log in to Evernote in Penultimate before - which was an option - saw EVERY SINGLE THING DELETED when they upgraded to this app, because this version deletes all local data and forces users to re-sync everything from Evernote again. There are those of us (like myself) who have lost years of notes and hundreds of pages because of this. This is unconscionable, particularly from a company that claims to care about protecting the notes and data of its customers. My recommendation: offload your data to PDF as soon as possible and store it securely on an offline drive, and close your Evernote account. If you're giving them money, stop; if you were thinking about it, don't. Evernote cannot be trusted to protect data.
  8. Josh: that doesn't help at all. Many people had notes in Penultimate that were not synced to Evernote. Why were they all deleted in the new update? It seems as though the developers assumed that everyone was syncing to Evernote regularly when that was clearly not the case.
  9. A rollback wouldn't help me at all. Evernote already deleted all my notebooks with this update because I chose to take the option not to sign in to Evernote inside Penultimate. I guess Evernote thought that people like me are worthless idiots who don't deserve to have our data protected. There's nothing anybody can do now, though. No update will bring back deleted data. Really, this was a hideous thing to do to people.
  10. This is just more evidence to me demonstrating clearly that Evernote is evil and doesn't care a bit about the data of its customers. Until the latest update, Penultimate had an option not to log in to Evernote. Even though I have an Evernote account, I went with this option, because Evernote wanted me to pay money monthly just because I have had large notebooks since before they acquired Penultimate. So I was fine just storing my data inside the app, since - I thought - surely Evernote would never WIPE THE ENTIRE APP WITHOUT NOTIFYING ME. But that's precisely what this update did. And it's unconscionable. People here are saying they want the all reverted - I doubt that will help me! My data is already destroyed! Seriously, Evernote clearly doesn't care about data at all. If they did, they would respect us enough at least to notify us before wiping everything. I lost years of notebooks, hundreds of pages because of this idiotic update. I hope Evernote understands the pain they've caused people.
×
×
  • Create New...