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Lisa S

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About Lisa S

  1. So here is what happened and how I got it resolved: I had a friend of mind that is also an evernote premium user access her live chat and get support (online chat) to work my tickets (since my premium access was MIA)That support person was able to quickly figure out what happened after she reviewed my log files that I attached to my ticketWhat I didn't realize and it doesn't seem to be clearly documented is when I removed my work email from my profile...it was more that just removing an email, Evernote actually asked me to replace that email with another email - I don't have a lot of email addresses hanging around so I forgot I ended up putting another version of my mac address to replace the work email - since there was no clear email confirmations on this action it got confusing. The other thing that happens in replacing an email is it is really replacing accounts so when I put this new email in to replace my work email - it moved 100% of that account and more into this new email address and separated it off my primary account. Once support to see what happened in the logs, I just had to go in and add another account into my primary and put the new email address in and all my files and notebooks were back. My question is why if I was just replacing one email for another did Evernote split this accounts apart and cause me to merge them together again. One simple task of email replacement really was account creation, account replacement and account separation...so confusing. There also needs to be a better way to actually contact Evernote support...hey if you find that I'm not really a paid premium user - charge me...but when premium users are having issues and there is zero easy way to reach someone...frustration tends to happen. Thanks to my friend and her support person - they got this all fixed...and I never did get a single email from evernote support through this process.
  2. Thanks but as you might have read above, since they changed my account name it removed premium support...so I have no ability to chat...sigh!!!
  3. Does anyone know how to check the status of a submitted support ticket? I have never worked with a product that allows you to log a support ticket, gives you a ticket number but provides no easy way to check on the status of the submitted ticket. Maybe I'm looking in the wrong place?
  4. Can someone tell me about how long it takes to have support respond to tickets? I logged two tickets yesterday - 1 account access issues and 2 lost premium access, so I feel like I am running blind to if someone is actually looking into my issues or not. I paid for premium and would love to online chat but they screwed up my account so bad that I have zero access to anything anymore. Someone Help!!!! I'm really starting to dislike this product.
  5. I was never a Evernote Business user. I was an Evernote personal user that upgraded to premium on my own personal credit card. I just happened to use the account for work. I can see in the log files what seemed to have happened and in talking to my ex co-workers they can still see all my shared folders, etc. So on some parallel universe my original User id still exists but I can't see it since Evernote added a zero to the end of my user name today. Thanks for bumping me up in the queue...I am anxious to see how and why this ever happened...so it doesn't happen to anyone else.
  6. So the account was always under my personal email, and it allowed me on Friday to remove my work email that I had added to this account without an issue. I logged a ticket with support since you can't find a phone number to talk to anyone from Evernote to address. I can see in the log files the date/time when they re-initiated my account which then added a 0 to my account name -- hence then eliminating my ability to get into all my other notebooks. What I can't determine is what actually caused them to do this to my account. I hope to find out once support calls me or response to my ticket that I logged.
  7. I just had a bad experience where Evernote allowed my company to take over my personal Evernote account - just because I associated a work email to it. They changed my account and took over personal notebooks that I have had well prior to ever starting the company that I just left. This is terrifying that Evernote would allow this to happen and never once try and contact me. I can see that it happened as it is in the logs and it just pisses me off to no end...figured I would warn others of this breach in trust. Oh and shocker that you can't find a phone number to actually talk to someone about this. Be warned!!!
  8. I haven't seen a good solution to the above issue on transfering ownership of a notebook. I'm about to leave my existing company and I have 40+ shared notebooks that have all the account notes for all the deals that I've been working on and need to leave this behind for my teammates. The evernote account is on my personal email (as I used evernote before joining the company). Is there really no way to assign a new owner of my notebooks?
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