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john rad

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About john rad

  1. Hi again I installed Evernote both from the web as a free download and from the Scan snap disc. I will upgrade to premium if I can fix this problem. Not sure what you mean by different profiles?? Is that user name and password (apologies for my ignorance) Basically i set it all up from the Scansnap disc I received with the scanner and i think? user name and password are the same Thanks again
  2. Thank you for your response. I think i have tried every combination and setup is pretty basic. There are many on the forums that have had a similar problem but I have not been able to find an answer to this point and from reading Evernote don't appear to be very helpful I really appreciate your kind assistance and this is the first time I have ever entered a forum
  3. I have jut purchased the above scanner and installed Evernote basic with the intention of upgrading I have an issue (which i see has been a problem for many users in the past) in that when i scan a document the following message appears "Failed to start up Evernote for Mac. Make sure that the selected application is installed correctly." I have uninstalled and reinstalled Scansnap and evernote however nothing i do works I am running the current versions of both products and am very disappointed with the outcome of my purchase at this point..... Can anyone give me a hand ?? please
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