Theresa Pittappilly

This problem is very annoying. Still happening with me.

@Leonardo I'm so sorry you're hitting this issue. Could you please send me logs at tpittappilly@evernote.com? You can do this by going to Settings -> Support -> Send Activity log. 

This happens to me with Evernote web, with a couple of specific notes. I logged out, I rebooted, I tried again and, within a minute or so, the note reverts to its old version. The green animation around the checkmark does not appear, not even when I paste a large chunk of text. 

 

Does it matter if these notes are shared/public or not? 

@Iva are you seeing this on your Android device as well? 

@Ananda thanks for your logs. We believe we have fixed your note saving issue in our latest beta. If you're not already - could you sign up for our beta to test that we did indeed fix your issue? We just released the fix, so it should be available in the store in the next few hours. Here is a link with instructions on how to sign up:https://www.evernote.com/shard/s76/sh/01157eeb-9e09-4ae9-9694-a3b5efa14d0f/aa73f9be7382b91ef29be31a59ac2e13. Thanks again for all of your help!

Thanks everyone else for all the useful info. Please do let us know if you continue to see similar issues after updating to the beta.

Thanks @ananda for all the helpful info. I private messaged you asking if you could send me logs and steps to do that. Thanks in advance for your help! After you send the logs could you then try rebooting your phone to see if that fixes the issue? Thanks and sorry for the inconvenience! 

Thanks again for all the details provided so far. We think we may have a fix for the issue. The fix is available in our latest beta. If you have the hit issue we ask that you join our beta community to test if the fix resolves the issues your are having.

Beta community and information on how to join: 

https://plus.google.com/u/0/communities/104510054128618368971

Thanks for the response @Wondering. Does this happen for all existing notes on your device? Or only certain ones? For the notes that it is happening for:

- Was the note created on an Android client? Or on another EN client - Windows, Mac, iPhone?

- Was the note a text note? Or was it a note that was a web clip, or had images or handwriting?

Some more questions for folks who are hitting this issue:

- Once it happens the first time, does the issue continue to happen every time you edit that particular note? 

- Does this issue only occur on certain notes - or all your notes?

- Is the note one that has been work chatted to you?

- Is the note from a notebook that has been shared with you?

Thanks again for your help! Sorry for the inconvenience and frustration this is causing. 

First of all I'm so sorry that you are all hitting this issue. We're investigating why this could be happening for select users. If there are any other details/steps on how you hit this issue please reply to this post. We can't currently repro this issue ourselves.

@lilfos, as part of your repro steps below you mentioned "The app goes into read-only mode". Did you see a green lock in the bottom right hand side? Is that what you meant by read-only mode? Thanks again for the detailed repro steps - this sort of information is really helpful in nailing the issue. 

I'm thirding this one.  Just as Wondering says, the steps to reproduce are:

1. Open the offending note in the android app
2. Click the pen in the green circle to enter edit mode
3. Type something (or delete, or check a checkbox)
4. Click Done

The app goes into read-only mode and the new text is missing.  A split second later, a message appears saying "Saving note in [Folder]."  Of course, saving the note doesn't help since the changes seem to have been discarded already.

 

I just updated my Evernote version a few minutes ago and it did not solve the problem.  I have also force stopped the application to no avail.  I thought the problem might be that I had the note open in a web browser on my laptop, but I have now closed out of that.  

 

A few other interesting notes:

• After duplicating the note, I can edit it once.  After that, it reverts back to the behavior described above
• Testing on another note yields the same as the first bullet.  Editing works only once.
• Creating a new note on my phone doesn't help either.  I can create it, then edit it once.
• There is no improvement if I insert a manual save step before 3 and 4.
• The date listed under the note title in the Notebook view remains unchanged after a failed edit.

 

I have the android app set to sync in the background on any type of network, so I generally never have to worry about manual syncing.  I used to be able switch between phone and browser and have my notes stay in sync at all times.  I didn't really notice that there was a Sync option until reading this forum.  I don't think this is related to syncing, though. One can't sync what the app won't save.