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Theresa Pittappilly

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  1. @Leonardo I'm so sorry you're hitting this issue. Could you please send me logs at tpittappilly@evernote.com? You can do this by going to Settings -> Support -> Send Activity log. @Iva are you seeing this on your Android device as well?
  2. @Ananda thanks for your logs. We believe we have fixed your note saving issue in our latest beta. If you're not already - could you sign up for our beta to test that we did indeed fix your issue? We just released the fix, so it should be available in the store in the next few hours. Here is a link with instructions on how to sign up:https://www.evernote.com/shard/s76/sh/01157eeb-9e09-4ae9-9694-a3b5efa14d0f/aa73f9be7382b91ef29be31a59ac2e13. Thanks again for all of your help! Thanks everyone else for all the useful info. Please do let us know if you continue to see similar issues after updating to the beta.
  3. Thanks @ananda for all the helpful info. I private messaged you asking if you could send me logs and steps to do that. Thanks in advance for your help! After you send the logs could you then try rebooting your phone to see if that fixes the issue? Thanks and sorry for the inconvenience!
  4. Thanks again for all the details provided so far. We think we may have a fix for the issue. The fix is available in our latest beta. If you have the hit issue we ask that you join our beta community to test if the fix resolves the issues your are having. Beta community and information on how to join: https://plus.google.com/u/0/communities/104510054128618368971
  5. Thanks for the response @Wondering. Does this happen for all existing notes on your device? Or only certain ones? For the notes that it is happening for: - Was the note created on an Android client? Or on another EN client - Windows, Mac, iPhone? - Was the note a text note? Or was it a note that was a web clip, or had images or handwriting?
  6. Some more questions for folks who are hitting this issue: - Once it happens the first time, does the issue continue to happen every time you edit that particular note? - Does this issue only occur on certain notes - or all your notes? - Is the note one that has been work chatted to you? - Is the note from a notebook that has been shared with you? Thanks again for your help! Sorry for the inconvenience and frustration this is causing.
  7. First of all I'm so sorry that you are all hitting this issue. We're investigating why this could be happening for select users. If there are any other details/steps on how you hit this issue please reply to this post. We can't currently repro this issue ourselves. @lilfos, as part of your repro steps below you mentioned "The app goes into read-only mode". Did you see a green lock in the bottom right hand side? Is that what you meant by read-only mode? Thanks again for the detailed repro steps - this sort of information is really helpful in nailing the issue.
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