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About KenNaples

  1. Sorry - that's all I know about this one - it worked for my Win 7 and Win 8 machines... good luck! Perhaps Evernote will divert a resource from the Web project toward making a valid installation program.
  2. The issue remains in Evernote 5.8.1 (which now installs itself in "C:\Users\<MyName>\AppData\Local\Apps\Evernote\Evernote" instead of somewhere under "C:\Program Files (x86)" - but that's another issue entirely). If you really want Evernote, which I do, you need to locate the files for EvernoteSetup.log and EvernoteSetupMSI.log. The first clue will be when you attempt to open these - although they are text documents, you will not have permission to open them. The work-around requires some detailed trips down the security rabbit hole: you will need to take ownership of each of these files, then set "Security" permissions for the "Administrators" group to have "Full control". Evernote will then complete installation. Since pushing the wrong button during these steps can cause major havoc to your system, I'm reluctant to post any more detailed instructions. Clearly, this only affects a subset of Evernote customers, or the problem would be fixed by now. Too bad for those of us who are affected. Cheers!
  3. Hi, Kelvinlamky - Many installation programs, including Evernote, create files that can often tell a software developer what a program was doing when it encountered a problem. Typically, these are called log files, such as EvernoteSetup.log and EvernoteSetupMSI.log. I received an email from a support person at Evernote requesting copies of my log files, and for my case located them in C:\Users\<myname>\AppData\Local\Temp. This is a normally-hidden folder; to get there, you may have to modify your "View" options to see hidden/system files and folders. Once there, I found the Evernote log files, but could neither open them nor attach them to an email. To fix this requires some medium-level skills to take ownership of the files, which I did to provide full access to them. Once I did that, I had no problem restarting and completing the installation - and attaching the files to an email. If this explanation helps, you can probably get your immediate problem fixed. If this explanation is meaningless, you'll need to wait until Evernote comes up with a fix. Hope it helps either way :-) KenNaples
  4. I successfully stepped backwards, installing version This does not help the present installation problem, but at least I got my notes back. Meanwhile, we're waiting for Evernote...
  5. Patience, Kelvinlamky, it's being chased at Evernote. Any solution forwarded to me will be posted here as well. KenNaples
  6. "Your issue has been assigned support ticket #737412." Thanks for responding!!
  7. When I try to run the latest installation file on Windows 8.1, I get "(.\bootstrapper.cpp:915) 0x656:Error opening installation log file. Verify that the specified log file location exists and that you can write to it." I have deleted all earlier versions, and am using a fresh download of Evernote_5.6.4.4632.exe. I would gladly create the required file location, but have no idea what it might be. Any clues would be appreciated - I really love my Evernote!!
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