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SoftwareMarcus

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Everything posted by SoftwareMarcus

  1. Hi Lindsey, Please just download Evernote from here. We haven't updated the web site yet because we're still making changes so that people with 10.7 or 10.8 get the right version. We think we've got a fix for the update issue but it won't fix it for people until they've already upgraded to 6.2. Sorry for this inconvenience. Marcus, This is very confusing. I think the expectation is that all production (GA) releases are made available from the Evernote Web site. If it's not ready for all users, then it should, IMO, be kept as a BETA. To add to the confusion, the 6.2 update shows in the EN Mac app "Check for Updates": The reason it's not on the website yet is not because 6.2 isn't ready it's because the web site isn't ready. Since 6.2 only works on 10.9 and above OSs I don't want someone using 10.7 or 10.8 to download it only to find out that they can't run the software. We have to make updates to the website so that it detect the OS version and then downloads the appropriate version of Evernote for the user's machine. I was originally going to write back that this is a Word issue because they don't read standard HTML (and having worked on Microsoft Office for Mac in a previous life I know this to be true) but I played with this a bit and I think this might be an Evernote issue or at least one we could solve. It appears that in Evernote's exported HTML file it is adding a line at the top of the HTML: <?xml version="1.0" encoding="UTF-8" standalone="no"?>. If you delete this line, Word can read the file without issue at least in my test note. The browsers don't appear to have issues with this line so it might still be the case that Word isn't doing the right thing here but I don't know HTML well enough to say. In any case, I wanted to post my findings in case some of you want to work around the issue. Quite honestly this isn't a really high priority for us to change given the real use case we're trying to support is that you can open up these files in a browser but I'll file the ticket and get it on our backlog. Could someone explain - for a poor Windows user ;-) - what means "all new note sharing infrastructure"? Thank you! What I'm trying to say here is we've changed the underlying software code used to share notes and notebooks.
  2. Hi Lindsey, Please just download Evernote from here. We haven't updated the web site yet because we're still making changes so that people with 10.7 or 10.8 get the right version. We think we've got a fix for the update issue but it won't fix it for people until they've already upgraded to 6.2. Sorry for this inconvenience.
  3. Today we released Evernote for Mac 6.2. The key changes are: A redesigned note editor toolbar and window view that allows Evernote to be shrunk so you can use Split View on El Capitan but continue to use Evernote. Even before I switched to El Cap I found it useful because one is always trying to copy stuff to or from Evernote to another app and these new features allows one to do that.Work Chat is moved to the bottom of the sidebar to emphasize note taking again but to also give messaging it’s own separate space. Along with this is an all new note sharing infrastructure that we believe is a lot more stable and reliable. Finally we added some text-editing shortcuts. Type an asterisk and hit space to create a bulleted list. (“* ”). Type a number then a period and hit space to get a numbered list. (“1. ”). I know some of you have already expressed that you don’t like this capability but we do believe many will like the way this works and will appreciate that it’s much more like a word processor. If we auto-format the text just hit CMD+Z to undo it.Of course we also fixed a number of bugs including some of the top crashing issues and some weirdness caused when running Evernote on El Capitan. The Mac App Store version (6.2.1) was released on 1/17. As always, please give us your feedback and/or issues with this release in this forum so we can spot them quicker. You can download the app from here. NOTE: Beta users who ran 6.2 Beta 4 and do not use English as their primary OS language will NOT be able to upgrade to the final version of 6.2. Unfortunately there is a bug in Beta 4 that prevents the upgrade process from working for non-English systems. Please download the final version of 6.2 from the link above after which everything will work fine. The issue is in the upgrade dialog and not Evernote itself.
  4. We're trying to track these down. I'll contact you directly. Thanks for reporting this issue. Thanks for reporting this. Please always complete the dialog that appears and asks for your name and email address. This way I can figure out what crash you're seeing. i'll contact you directly.
  5. Thanks for reporting this. I'll contact you directly.
  6. Adam, I think people who exchange messages via Work Chat will like the new design. It's at the bottom of the sidebar but it doesn't scroll so it's always there. Also when a new message comes in that message appears in the sidebar so you can click on it and bring it up quickly without losing your place. I think the new location is an improvement but also in line with de-prioritizing it in the information architecture of the app.
  7. I just tried this and I'm not able to reproduce it. I have an Apple Cinema display where I've got Evernote in Split view with this forum post as the second view. I double click on a note in the Expanded view and it pops up. I then drag it to the second monitor and it blinks but it stays on that monitor. My second monitor is a retina display laptop monitor. Can you describe your configuration in more detail. By the way, a lot of this is controlled by Apple. I don't think we do much here.
  8. We did care about users on Macbook Air, and use old models of Macbook Air with dual cores and even less RAM to test internally, against accounts with lots of notes, and accounts with smaller number of notes but with big attachments. Still, our testing might not be comprehensive, and we would like to know how it works out for real users including you. We do expect an initial CPU spike for some users as Marcus mentioned in the release note, but expect the usage will drop after a couple of minutes. Also, the reindexing is supposed to run at background and not blocking UI. However, our testing might not be comprehensive, and we would like to know how it works out for real users including you. Do you mind letting us know how long the app run at high CPU usage? Is this the first-time sync or your account has already downsynced everything before this upgrade? If OK, please send your activity log, and better with the process sampling result to Marcus. We would definitely want to take a look. Thanks. Btw, here is how to get a sampling for a unresponsive process on Mac: http://www.thexlab.com/faqs/activitymonitor.html#AM-Sample-Process I direct messaged EricSchneiderGA so Eric please reply to me via that path with links or anything else you can provide. Again thanks for helping us out and letting us know you saw a performance issue.
  9. Thanks for the suggestion. What do others think of this idea? I'd be concerned about it filling up the entire screen since this part doesn't scroll so you might be left with very little room to edit the note. If we did this we probably would need to provide a way for you to collapse the tag area since you may not always want all tags to show. Marcus, I think I must not have been clear in my Tag display approach. I am not talking about displaying all tags in the users account, only the tags assigned to the Note. So, assuming you could show about 5-6 tags per line, I think it would be very, very rare to require more than 2 lines (rows) to display the tags assigned to the Note. You were clear. I understood. Since I'm not a tag person I was thinking that some people might have a lot of tags but you're probably right that most will only have 5 or 6 per note. The only question is what happens when the window is shrunk so only 1 tag can fit and then they get stacked to 5 to 6 lines high.
  10. This is what we were hoping to avoid. Is it still cranking at 130% CPU. Have you tried quitting Evernote and starting over again? If you did does it improve the CPU issue? The issue is we're trying to tradeoff CPU impact vs speed to complete reindexing. Search could be broken especially with international character sets if we haven't finished reindexing so we do want to complete the process as quickly as possible. What model Mac Book Air do you have?
  11. Yup. We also noticed this and are working to fix it. It's actually not that trivial and is some weird artifact of the way Apple OS controls work so we're going to have to do a bunch of work to work around it. We've figured out the issue last night and will work today to try to fix it before release. Marcus, may I suggest an alternate approach for tag display? Why not just show all tags with a word-wrap, auto vertical expansion (more lines as needed) all the time, not just when the user clicks on the Tags field? This way the Tag area is minimized for those users who don't use tags, or only use a very few. For those of use that often use a lot of tags, we don't mind the extra screen space being used because Tags are very important to us. At least that's how I feel, and I'm guessing that many other tag users feel the same. Here's my use case: For long Notes (articles) that I have web clipped, typed, or pasted from other sources, as I am reading/reviewing the Note I realize that it should have certain tags.I don't always remember what tags have already been assigned to the Note.So, as I'm reading/editing, I need to quickly look up to the Note header to confirm which tags have been assigned.Clicking in the Tag area can cause me to loose my place in the Note where I was reading/editing.Thanks for considering this approach. Thanks for the suggestion. What do others think of this idea? I'd be concerned about it filling up the entire screen since this part doesn't scroll so you might be left with very little room to edit the note. If we did this we probably would need to provide a way for you to collapse the tag area since you may not always want all tags to show. Interesting. I never heard of anyone wanting to use emoji for tags but that's a pretty cool idea. I just tried the note list tag filter and it doesn't work so this is still broken. I've seen this before too. Not sure what's going on. Thanks for reporting this.
  12. If I'm understanding your question correctly. you can change the font by highlighting text and then changing it. We don't currently support templates but you can always duplicate a note that is set up this way and then continue using that font. You can duplicate a note by clicking on it and using the Copy to Notebook feature and simply copy it back to the same notebook. Hopefully this helps.
  13. We just pushed Beta 4 to everyone so you should see the upgrade notice soon. If not you can typically download the app from my forum posts. http://bit.ly/1RBWc0O
  14. Ok, there is some sort of delay happening. I just put in a new PDF file and the same thing is happening, but the PDF files I scanned in half an hour ago work fine now. What is this delay? None of the PDFs were put in EN through this Mac. The scanned PDFs were scanned in on a Windows PC and uploaded then sync'd to the Mac, and the most recent one was clipped from the web, so in both cases they came through the EN server to get to the Mac. Is there some sort of indexing that has to happen that your servers are slow on this morning, or is there an issue with beta 4? Also, the Annotate icon is back too on the "old" scans. The new scan still cannot be annotated as I type this, but probably will be able to in 15-20min. Thanks for reporting this. We are doing a massive reindexing of all your notes when you first launch Beta 4. Even though we worked hard to lower the CPU impact it's possible this could still be impacting other things like maybe the menu item. Also if it's a large note we may not be able to set the menu correctly until it's fully synced. We did discuss this issue in our dev meeting today and we're doing some more investigation in this area. We don't think this should be working any differently than previous releases. This is interesting. We'll investigate this more. Thanks for reporting it. Yup. We also noticed this and are working to fix it. It's actually not that trivial and is some weird artifact of the way Apple OS controls work so we're going to have to do a bunch of work to work around it. We've figured out the issue last night and will work today to try to fix it before release.
  15. We just released Evernote for Mac 6.2 Beta 4 which should fix a few of the El Cap issues like the inability to rotate images but we still haven't figured out why some people are hanging when they launch. I personally saw this myself. Deleting my defaults by going to the Terminal and entering in "defaults delete com.evernote.Evernote" seemed to help the second time I tried to launch. We are also seeing 3 crashes that are unique to El Capitan. 2 of which is in the operating system and we can't fix but have to wait for Apple. We're investigating the other one as we speak. Besides this, we've worked really hard on providing the ability to resize the Evernote window to allow for narrow windows especially in El Cap's split view so check it out. Please take a look at my Beta 4 forum post at http://bit.ly/1RBWc0O where you can download the beta.
  16. We just released Evernote for Mac 6.2 Beta 4 which should fix all of these contextual menu issues and other bugs. Please take a look at my Beta 4 forum post http://bit.ly/1RBWc0O.
  17. We’re getting very close to releasing version 6.2 to everyone so please let us know if you see any issues in this beta. The key focus of Evernote for Mac 6.2 is the ability to resize windows especially making them smaller so that we can fit into half the screen for split view on El Captan. Actually it’s pretty useful for everyone since Evernote users are always making the window small to copy and paste stuff from other applications. Some other things we’ve done is to move Work Chat to the bottom of the sidebar for 10.10+ users since as many of you have mentioned before Evernote is a note taking app and not a chatting app. Along with this is an all new note sharing infrastructure that we believe is a lot more stable and reliable. Finally we added some text-editing shortcuts. Type an asterisk and hit space to create a bulleted list. (“* ”). Type a number then a period and hit space to get a numbered list. (“1. ”). In terms of changes from Beta 3, hopefully we’ve fixed all of the issues you’ve reported. First off we decided to go back to our original layout for the note editor toolbar. This is mostly because we decided to change the underlying technology we used to build the toolbar and it was easier to go back to that. A number of the issues you reported like the toolbar being hidden or floating down the screen was because of this other technology so building this a different way meant we could fix those issues. Also, it sounded like many of you who used tags a lot really wanted to be able to see the tags even when editing a note and the 6.1 layout supports this. Now we may go to the new Beta 3 design with some modifications in the future but for now we decided the original 6.1 layout has served us well for a long time and it feels a little cleaner and more modern with a new white background. The good news is we also made a bunch of fixes to that old toolbar so it should work a lot better now especially when the window is sized small. I think one of the best improvements is that when you click on Tags the tag edit area expands to fit the width of the toolbar providing more space. Hopefully those of you who like tags will also like this feature. This new version should also fix all of the weird contextual menu issues in the note editor so you should see the right menu when you right click on an item and other fixes. Another big change in Beta 4 is that we fixed a bunch of search issues especially for Asian languages but before you see the results of those fixes we'll need to reindex all of your notes. We worked really hard to reduce the CPU impact because the last time we did this people saw performance issues and other problems. There still might be an initial perf impact upon first launching Evernote as we rev up our re-indexer but it should quickly drop back to normal after a few minutes. Let us know if you still see huge performance issues after you launch Beta 4. Finally, we’re still putting the finishing touches on 6.2 but hope to release next week. Thanks again for beta testing Mac 6.2 beta 4. As always, please give us your feedback and issues. You can download the beta from here.
  18. We're doing lots of search fixes but to see the results you may need to reindex the files. We plan on forcing a complete reindexing of all notes in the next beta but we've been working on reducing the CPU impact first. To force it in beta 3 you can always go to the note that you're looking for and make an edit and then it will reindex the note. Of course this is just as a test to see if the issue was that the note wasn't reindexed. If this fixes the issue for you then you may want to reindex all of your notes but it can be CPU intensive in Beta 3. You can do this by holding down the Option key and going to the Help menu, troubleshooting and select Recreate Full text Search Index. I added a note with 15.10.16 and then did a search and was able to find that note so I think this should be working so your issue may be a reindexing issue. Anyway, let me know what you discover.
  19. We do have a tooltip for Tags so you can hover over the icon to see the full list. You can also click on the tag icon to get into Tag edit mode to add tags or to just see them. I'm guessing we just missed the Top list View default column widths. I've written up a ticket for it. Did you see large columns widths for other note list views? Hrm... is it just me or is the context menu totally boogered again? I cannot right-click and get the useful items (annotate, rename files, etc.) Oh, wait. I am in List View. The context menu doesn't work if the note is in the main window, but if I open the note to its own window, then the context menu works fine. Sorry, the right click menu is messed up again. We're working on a fix but in the mean time try switching notes and going back and trying again. Sometimes this works to trigger the right menu. I'm not able to reproduce this issue. Can you tell me more about what type of files you're using and how you're adding them to the note. I drag and dropped from the Finder. Also sometimes a copy and paste in the note can impact future copies and pastes. I'm not seeing this issue. Can anyone else repro the problem?
  20. We just released Evernote for Mac 6.2 Beta 3. We have fixes for some of the weird El Capitan issues like the Evernote window not appearing on launch and rotate image not working. You can check out the forum post at http://bit.ly/1jldMeN.
  21. If you haven’t been following our beta releases, Evernote for Mac 6.2 adds better support for El Capitan by allowing for windows to be shrunk so that one can run split view. This includes shrinking the sidebar into a single column of icons and a new more responsive formatting toolbar. Also in this release, we’ve moved work chat to the bottom of the sidebar for 10.10 and above users and of course fixed a bunch of bugs. What’s new in Beta 3? We’ve made the following fixes.On launch using El Capitan the Evernote window would be hidden for some people. We think we fixed the issue so if you saw this problem in the past, please try Beta 3. Thanks to all the customers who helped us track this down. Fixed a bunch of tag issues like the ellipses don’t jump around and editing tags works better but still haven’t added a scroll bar to the drop down. We heard you loud and clear from the previous forum post and are looking into it.Fixed an issue where one wouldn’t be able to rotate an image when using El Cap. A lot of you mentioned this in the beta 2 forum so give this a try.Fixed one of the top crashing issues in the app. As always, please give us your feedback and issues. You can download the beta from here. Tomorrow morning those of you using Beta 2 should get the upgrade notice.
  22. I'm not sure. I'll check with our common editor team.
  23. Hi Luc, I'll check with our design team but I think this might be by design. I think I know the answer but I'd like to hear your explanation of why a scrollbar is preferable to just typing another letter. I think this is more like Google's auto-complete where they don't have a scrollbar either.
  24. Is this the same b2 from 2-3 days ago? It's not. We removed the inline markup-inspired formatting, fixed clicking at the bottom of the note to get into edit mode and also fixed a copy and paste issue with tables.
  25. We just released Evernote for Mac 6.2 Beta 2. Read more about it here.
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