Jay-Bob

Hi there, thanks for this report. I can reproduce it exactly as you mention, and have reported it to the development team. I don't have an estimate on when to expect it to be fixed. 

Fujitsu, the manufacturer of the ScanSnap Evernote Edition Scanner is working on making the scanner's software and hardware drivers fully compatible and 64 bit. More information about 64-bit updates from Fujitsu can be found here: http://www.fujitsu.com/global/support/products/computing/peripheral/scanners/scansnap/faq/macos10134.html

For this scanner's general compatibility and wi-fi compatibility with macOS 10.14 Mojave, please see the article on Fujitsu's website here: http://www.fujitsu.com/global/support/products/computing/peripheral/scanners/scansnap/faq/ssee-mojave.html

Peripheral updates to any hardware device from 3rd parties like Fujitsu after Apple updates their operating system can take some time past the initial OS release. This is outside of Evernote's control as the drivers are developed by Fujitsu. It is recommended to keep an eye on the device manufacturer's compatibility page to wait until they confirm full compatibility with that OS before updating, to hopefully not encounter an OS update causing issues with your hardware in the future. 

For the installation issues it sounds like you're encountering, please first check your Applications folder on your Mac to ensure the ScanSnap Manager Evernote Edition software is not already installed. We've heard some  similar reports of this. Past this, please ensure Evernote is also installed first before installing the ScanSnap Manager Evernote Edition software. I've followed up in your support ticket to further troubleshoot.

Hi there, we've been unable to reproduce this in our testing so far.

Do you by chance have detailed steps you're taking or a screen recording showing the issue in action?

On 8/27/2018 at 7:30 PM, GrumpyMonkey said:

I agree that all of the apps look good (I liked the old ones as well). I like the new logo (I liked the old one as well). I am not sure yet if I like the new catchphrase (the last one I liked was the original one from 2008). Overall, good job for the design team!

But... I'm not a huge fan of trumpeting (yep, that's a sweet pun) their re-branding. A lot of us could have told you that this would fall on deaf ears (continuing the aural theme here) or irritated users -- Dave's initial post in this thread was pretty kindly written. Personally, I was just going to hold my tongue, but when I saw my notes had been ruined with the update (see below), I thought I'd weigh in here. A blog post from Evernote would have been more than sufficient, and I certainly didn't need to have my focus taken away from my work to learn that the Evernote logo now has a softened eye and a spirally trunk that is somehow connected with progress. Don't get me wrong, it's interesting, but it doesn't need to be pushed out to everyone as a big thing. 

Unless it had come with some really amazing changes under the hood. But, it didn't, did it? It came with more bugs. Really, really bad ones as well. Windows and Mac?! How do you manage to ruin both platforms at once? I am not exaggerating when I say that I cannot use the new app on my Mac. It deletes line breaks. Why? I don't know. My notes are now a big clump of text. Where do you think my focus is now? It's on working with other apps at the moment. I'm not kidding. I'm a premium member with only a dozen notes in the app today, because I can't use it. All the branding in the world isn't going to help get my time back. From my perspective, this is data corruption or lost data, one of the most serious bugs out there, but when I come to the forums, I see we have a new logo. A lot of people have different bugs, friction points, and requests they'd like to see, so they're probably reacting in a similar manner. This was a mistake--another unforced error (this "focus" thing has been keyword in blog posts for a year or more, so I'm not sure what the big change actually is, or why it had to be done this month, but I guess I have to wait and see how that pans out going forward). So far, I'd say the branding isn't going so well.

It's a shame, really, because the designers did a good job. 

 

* Edit: For frustrated users, it appears to be (surprise, surprise) a list problem, and since I have a bunch of lists, I am seeing it a lot. Meh. It's just one more bug to deal with, and if not for the branding hoopla, I probably wouldn't have even bothered reporting it.

Hi there, I just reached out via DM to look into the line break issue you've been encountering. You can also get in touch with support via https://www.evernote.com/SupportLogin.action. Thanks!

2 hours ago, Chan said:

Jay-Bob,

Thank you for picking this up.  I'm sure we all appreciate it and I'm trying real hard not to sound like a total jerk, but this does not need a trade-study.  I see that the first post in this thread is almost 5 years old, and if I understand correctly, there are other related threads.  I think that reading the thread(s) should provide what you are looking for.

thank you,

chan

I hear you. In addition to what we already have, I'm trying to gather different use cases in personal and shared contexts to try and help the product team prioritize this amongst other feature requests. I agree, this would be a nice feature to have. At this time there is no ETA, but we're still listening. Please do keep the feedback and different use-cases coming and I'll keep the product team up-to-date as we continue to reassess in the future.

Thank you all for your continued votes and feedback. To gather more specifics, can you please provide real-world scenarios on how you work and where different highlighters would make an impactful difference helping your workflow? Personal and collaborative situations described would be very useful based on your experience.

On iOS San Francisco is used (shows as "Small" font size for default), but it syncs to Mac's default as Helvetica Neue 14 and vice versa. 

I definitely see the frustration with fonts when switching between mobile/desktop platforms. It sounds like this may be due to Windows having explicit font settings (10,12,14 etc..) and iOS having implicit font settings (Small, Medium, Large). When switching between font sizes in these scenarios across each platform, it can sometimes lead to unexpected results. 

While not ideal, a possible workaround would be to set your desired font size on Windows and to not change back and forth between Small, Medium, Large on iOS (keep it on the default while editing notes created on Windows), as this might sync back to Windows with an unexpected size.

If you're performing different actions or steps that cause the unexpected behavior you're seeing, please do let us know the exact steps you're taking and what you're seeing.

The development team is investigating how to more appropriately handle the size adjustments between clients in the future, but I don't have an estimate on when to expect this.

On 2/12/2018 at 10:02 AM, jyl said:

Premium user for many years and this is such an obvious flaw.  

Evernote:  Please respond.

We're looking into it! No estimate yet on when/if to expect this, but agreed, it is a great feature request. Thank you for being such a longtime Premium user.

4 hours ago, Ben V said:

I'm disappointed this wasn't fixed in the new release. I struggle with this Every. Single. Day.

Hi Ben, our development team is aware of this issue, and are investigating. In the meantime, a possible workaround is after the cut, delete the empty space, move up to the line where you want to paste and get the cursor in front of the checkbox, press enter to move the current line down, use the up arrow to move back up, and then paste. This should keep the double todos/checkboxes from appearing.

3 hours ago, C6REW said:

Hi All,

Oh dear! I don't normally update until a version has been around a while. Unfortunately I made a bad decision when away on business and updated!

I have over 32,000 Notes and probably half of those contain emails.

The upgrade has stripped a lot of the headers from the emails and placed them at the top of the Note. Sad thing is, no amount of updates will get this one sorted.

Feeling very miffed at this one.

Regards

 

Chris

 

How do the notes appear on Evernote Web? Any different? How did you originally get the affected emails into Evernote? I'll reach out via a support ticket to request some screenshots and examples to get these to our development team.

59 minutes ago, tavor said:

Great! 

Were you guys able to reproduce the font size issue I described earlier in this thread?

If you're referring to the font being pasted in two different sizes as you reported earlier, yes, we've been able to reproduce that and the devs are aware of it.

7 minutes ago, tavor said:

Thanks for the detailed steps to reproduce. I see exactly what you mean. This is something our developers are aware of. They are investigating a resolution.

9 minutes ago, tavor said:

I can confirm that CTRL+SHIFT+V (Paste and Match Style) does not work as it did in v6.5. In v6.6, CTRL+SHIFT+V does not reliably strip out the source formatting.

This is a deal breaker for me on 6.6. Hopefully this will be fixed soon, otherwise I'll have to roll back to 6.5.

Hi tavor, where are you copying from before the paste and match style into Evernote? What are you seeing on the paste that is unexpected compared to what you remember seeing on 6.5?