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Jay-Bob

Evernote Staff
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Posts posted by Jay-Bob


  1. Hi @Sallyshelty, thank you for reporting this. When you click on Notebooks or Tags in the left-hand sidebar, what do you see?

    What you're mentioning seems like it may be an issue our web application team is currently investigating. It appears to be affecting certain folks using Google Chrome, specifically. If you're on a Mac does Safari work for you? If you're on Windows the new web version currently only supports Chrome. If Chrome is the only browser you can use, does trying an incognito window yield different results for you?


  2. 1 hour ago, GTKZ said:

    I don't like and don't use the new version of Evernote. It takes too long to save each update ... cursor freezes while saving. Slows me down way too much. 

    When you mention it takes too long to save each update in the new version - can you please elaborate on when this happens? We're continually making updates to the new version and it should always be syncing/updating so you won't be seeing a green checkbox like you do in the old version because it isn't necessary.

    In the new version, does this happen in a new note, or only in longer notes like the one you're referring when working in the old web version? 


  3. @GTKZ it looks like those errors in your newest console screenshots are reporting from the older version of Evernote Web. If you try the same note on the newer version of Evernote Web again (it looks like you tried this earlier at Scott's request to limited success but may have encountered other issues with the new version) do you still receive a message about not being able to sync your updates?

    Once on the newer version of Evernote Web, please follow these steps if you continue to encounter the issue and please keep us posted.


  4. Thank you for these details, they are helpful while we continue to investigate this in all aspects.

    Is the note you're pasting into by any chance a longer note?

    Are there attachments of any kind?

    Are bullet, numbered, or checklists present in your note and are you pasting into them?  


  5. 2 hours ago, GTKZ said:

    Hi! Did you figure out what the error or what is causing it?

    Hello, our development team is still investigating this. However, it appears to be caused by uploading larger images or attachments. These can take some time to upload through the browser. If you upload a larger image or attachment and then quickly start adding text or editing the note, it seems to cause this sync notice to appear. It may happen more frequently when the note is longer and/or has many images/attachments in it.

    Until this fully gets resolved (no ETA at the moment, but it is a priority), please try to be very slow and deliberate when adding larger images and attachments before resuming editing. This should hopefully help mitigate collisions in the meantime. Thank you for your help with providing the above information and for your patience while the development team gets to the bottom of this.


  6. Correct, using a 3rd party application like App Cleaner to remove all Evernote files will enable you to run an earlier version of the application. Keep in mind before doing this any unsynced notes or local notebooks will be removed after this so make sure to back up this content before proceeding.


  7. Correct, Templates will only be accessible on the new version of Evernote Web, which is currently not supported on Firefox (only Chrome and Safari are supported, no ETA on Firefox or other browsers). Please see this FAQ article under "Why can't I see templates in my account?" for more information.

    @Shavonne79 I've created a support ticket on your behalf to investigate this in more detail with you.

    For other customers encountering similar issues, please first make sure your Evernote applications are up-to-date. If you are a Premium subscriber, you can create a support request here for further assistance.


  8. 7 minutes ago, luckman212 said:

    Can I ask quite simply- why were the copy/paste bugs not fixed before releasing again?

    The developers are on it, but it hasn't been fixed yet. It will be mentioned in the release notes when fixed.


  9. 7 minutes ago, GrammaKathleen said:

    @Gazumped, Fujitsu HAS updated their application. The ball is now in Evernote's court to pull the update into their own driver. Further, unless you are a premium (paid) user, you cannot raise a support ticket. It's impossible, I have tried (obviously I am not a premium user).

    Since the Fujitsu driver has been available for a month, I feel like Evernote should have been able to quickly do their own update by now. I'm thinking we've paid for these expensive scanners that are now not functioning properly. Is that worth suing a company over? I don't know. I'm thinking it's worth bad word-of-mouth advertising as far as I can spread it. So, so, so disappointed.

    Hi there, Fujitsu has updated drivers for certain scanners they manufacture, but they have not yet updated the drivers for the ScanSnap Evernote Edition Scanner. Fujitsu is the hardware manufacturer of this device and they have updated the drivers for each device after an OS update. We're in discussion with Fujitsu but do not have an estimate on when to expect these drivers to be available if you have already updated to macOS Mojave.

    • Like 4

  10. Hi there Nils, thank you for this report. Our development team is aware of this issue. I don't have an estimate on when to expect this to be fixed but please keep updating so you have the latest fixes when they are released.

    While not ideal, as a possible workaround in the meantime for the notes you need to print, try the web version of Evernote and the table borders should appear on print.


  11. Thank you, these steps are helpful. I can now reproduce this exactly as you describe it when pasting from Evernote into various text editors. I have filed a report with the development team, but I don't have an eta on when to expect it to be fixed.

    • Like 2

  12. On 1/13/2019 at 12:23 AM, MrBaggins said:

    Recently (probably sometime this or previous week, since I never noticed it before and I use Evernote a lot) copypaste on Mac has been broken: 

    When I create some note which contains empty lines, when I copy it and paste to any other application, I get empty lines deleted. This is very inconvenient and frustrating - if I use Evernote to compose texts that have paragraphs, copying it to any other place removes all paragraphs and I have to reformat whole text again. Has anybody else experienced this problem? Is there a fix/workaround to this? 

    Hi there, are you by chance copying content in and out of Evernote using text in a code block? I can reproduce something similar when dealing with text in code block, but not outside of it.

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