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Jay-Bob

Evernote Staff
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Posts posted by Jay-Bob


  1. Thanks @cornetg. In those 9 tabs do you ever have Clipper open and running (e.g. you click the Elephant icon and leave it open in a tab but don't complete the clip and close clipper) in any of them? Or do you have a Business and Personal account signed in at the same time? After the crash happens, would you mind sending your Evernote Clipper activity log? Any other details on steps to reproduce these random crashes would be helpful so I can then get this relayed to the development team. Thank you - you stay safe as well!


  2. Hi there, it sounds like you're encountering some difficulties with the Safari Web Clipper. It is strange to hear of these specific issues you're seeing and I feel you on the frustration. Let's investigate this in more detail together.

    First, in your Safari Clipper > Settings screen, if you're seeing version 7.12.3.60 - 1.0.5 (30) listed, this is currently the newest version. The 7.12.4 version you see in the App Store is actually the 7.12.3 version in the Clipper itself. Definitely confusing and is due to a mismatch between the build we post and the build Apple displays. This is something we're working on resolving in future releases as yes, both should be consistent. That being said, if you're seeing 7.12.3.60 - 1.0.5 (30) in Clipper's Settings, you shouldn't also be seeing the ability to update in the App Store as you should already be on the latest version. Does an uninstall and reinstall possibly help resolve this so you see 7.12.3.60 - 1.0.5 (30) in Clipper's Settings / 7.12.4 in MAS (but with no ability to "Update" only the ability to "Open" in MAS)?

    Second, for the crashes you're seeing in Safari 13.1, some more information may be helpful to try to pinpoint the possible causes. A list of the websites (if you're comfortable sharing them and if there's any consistency about where/when/how you notice the crashes) would enable us to try to recreate this on our end. Additionally, and other details of how you isolated the crashes to the Web Clipper could also be helpful at your convenience.


  3. Hi @DTLow, if you mean Context in terms of the "Related Notes" feature in the Web Clipper itself - yes, that was also fixed without requiring an update to Clipper. In terms of the Evernote application Context feature, I'm not sure if that was related to this or not (but am glad to see it seems like that may be resolved as well).


  4. @jdeck469if you enable Web Clipper in private mode in Firefox, then ensure your other add-ins don't also launch in private mode (so Clipper is the only add-in running), do you still encounter the issue? If not, it may be another add-in conflicting with the Clipper. Either way, it may also be useful to get in touch with our support team to dig into this further if you haven't already so we can get to the bottom of this with you.


  5. Hi there, as long as the notebook shared to your account has given you edit access, you should be able to save a web clip to it.

    Does this only happen on notebooks shared to you or does it also happen with notebooks you're the owner of, too? 

    Does this only happen in the Safari Web Clipper version, or does it also happen in the Chrome or Firefox Web Clippers (just to compare behavior, even if you don't use those browsers)?

    It also may be useful to get in touch with our support team to dig into this further if you haven't already.


  6. Hi there san, I'm sorry to hear this. What OS and Chromium browser are you using? If Edge is crashing, does the same issue happen in Chrome (or vice versa)? What about trying in Firefox to compare (non-Chromium)? Once Clipper crashes, are you able to reopen it and access the activity log in Settings? If so, would you be comfortable attaching the log in this thread or DMing it me?


  7. It sounds like you're using Firefox and right click > Evernote Web Clipper is grayed out for you, is that correct? Or is something else happening?

    A few questions to investigate this in more detail:

    • If you use the Clipper button in the Firefox add-on bar (the elephant icon) what happens?
    • What webpage(s) does this happen on for you? 

  8. Yes, Firefox and Safari (if you have a Mac) both don't use Chromium so they could also be good comparisons. However, Firefox currently uses Clipper 6 and not Clipper 7 (the latest version used in Chrome and Edge) but should still enable you to possibly keep Clipping if this can't be resolved on the Chromium side on your machine.


  9. Got it, thanks for these details. It may be worthwhile to get in touch with Chrome to look at other troubleshooting options if all the steps in https://windowsreport.com/chrome-could-not-move-extension-directory-into-profile/ didn't help. Evernote's extension should be loaded and unloaded like any other extension so there shouldn't be anything specific to the Web Clipper causing this. We haven't heard of other reports of this so it may be specific to your configuration/environment of your computer and Chromium apps. If you use any HTTPS anywhere extensions they may also be related so disabling them temporarily can help if you haven't already tried that.


  10. Hi all, thanks for reporting this and keeping up with it. Apologies for the inconvenience.

    The issue with the Clipper screenshot tool + annotation (only) where the right and bottom sides are blacked out after sending to Evernote should be fixed in the next clipper update (no eta on when to expect the release atm).

    While not ideal, a possible workaround in the meantime could be to take the screenshot with Clipper (without annotation), sync it to Evernote, and then annotate the image in Evernote itself (granted, this will not work if you only use the web browser version; image annotation requires a desktop or mobile Evernote app).

    • Thanks 1

  11. Hi @emkay, the Selection option should still work in the latest version of Chrome with the latest Clipper version 7.12.4.

    You first need to highlight your selection on the webpage itself and then invoke the Clipper, then the actual "Selection" clip option should appear.

    Here's what I see in Chrome:

    395691803_ScreenShot2020-02-03at1_12_55PM.thumb.png.7cf9e1cf7976c733f481fe799371f8c5.png

    However, these are the same steps as they are for Firefox which you're showing works as expected - and worked for me too there, so it is strange you're seeing different behavior in each browser.

    • Like 1

  12. @RichardI thanks for the update. What you're showing here seems like it may be a different auth issue. It looks like you're running clipper 7.12.2 and there's a fix for Chrome cookie settings in all Chrome 80+ versions (including Edge dev/beta builds running Chromium) coming soon in 7.12.4 if you keep checking for updates throughout this week as it becomes available. This should solve what you're seeing there in your dev build of Edge as I can reproduce the issue you mention there on Clipper 7.12.2 and 7.12.3 but not 7.12.4.

    • Thanks 1

  13. Thanks for reporting this, @bmoen, I see exactly what you mean in the current Evernote for Mac app. 

    As it happens, our editor engineers are hard at work developing a new editor that should be available later this year. I've already tested the issue you're reporting there, and have ensured that this problem is no longer occurring on the new editor that is currently in beta on our new version of Evernote Web if you'd like to give it a try there.

    I don't have an estimate for when to expect the new editor to be available on all other Evernote applications including Evernote for Mac where you're experiencing this issue, but please keep updating so you always have the latest fixes when they are released. The article linked above will also have more details about the new editor as they become available.


  14. On 10/3/2019 at 6:26 AM, Kissoh said:

    I just started evaluating Evernote basic. Wanted to get to know the software before subscribing. Not being able to highlight (turning the background pale yellow is not highliting, in my opinion) is one of those hard dealbreakers for me. It does not matter how a program excels in other areas if basic functionality is missing. That fact that the staff cannot even understand why highlighting could be a crucial function in note software boggles me. And the fact that this is not fixed after six years tells me to start evaluating other software. 

    @Kissoh Hi there, have you been able to try the Beta Editor on the new Evernote Web experience? This now has multiple highlighter colors. If you use Chrome or Safari in the lower right corner of the note editor you should see a "Beta Editor" badge to use this new feature. If you use Firefox on the new Evernote Web, you'll already be using the Beta Editor and should have access to this feature. No estimate on when to expect the Beta Editor to be available on other Evernote apps, but for the time being any highlighter color applied on the web will sync and display on all your other Evernote apps. Thank you for your patience and passion!


  15. Hi @Coffee First Thing, thanks for the screenshot. It seems like you may be using the older version of Evernote Web that does not have the Templates feature. To use Templates on the new version of Evernote Web, please try these steps:

    1. Click your profile photo in the lower left corner of the browser window.
    2. Select Switch to the new Evernote Web from the popup menu.

    Once you're on the new version of Evernote Web in Chrome, you should then see the Template button showing in the note body of a new note.

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