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Jay-Bob

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Posts posted by Jay-Bob

  1. It is possible to disable all shortcuts for Clipper for your browser in Settings > Shortcuts > uncheck Enable keyboard shortcuts
    If you use some shortcuts but not others, you could assign the ones you don't want to an unlikely to be used combination.

    Or are you requesting a more granular ability beyond that to keep global shortcuts on but disable certain shortcuts and not others without manually reassigning the ones you don't use?

    image.thumb.png.bcfe2a0fcef952b30aa2f7f7cf111f41.png

     

  2. Hi @CausticChemist, thanks for reporting this. What version were you on with the log snippet you shared? 7.18 is currently the latest. Also, I see you mention it happens every time regardless of clip style - but is this error happening for you on all sites as well or just some? Do you remember any specific or general steps to reproduce when this happens by chance?

  3. On 9/17/2021 at 5:37 AM, EricBen said:

    Anybody else having trouble with the Web Clipper and Gmail?  It no longer recognizes Gmail as email - I can only clip 'Full Article', 'Simplified Article', etc.  Until this week, it could clip the email format to Evernote 10.

    I'm using Clipper version 7.14.0.197-9b195f3.

     

    Eric

    Hi @EricBen, thanks for mentioning this. We're aware of an intermittent issue where this may occur but it doesn't seem to be consistent. I've been trying to reproduce as you mention but have been unable to on my end on 7.14 so far. Anything change in your setup or the type of email where this happens most consistently or did it simply just start happening across the board for you this week? We don't have an estimate on when to expect a fix at this time, but any details you may have are welcome. @gazumped's suggestion could be a good possible workaround in the meantime to give you greater Gmail clipping consistency.

  4. @Allan Bogildit sounds like you may be encountering a different issue than the one mentioned in this thread, but defiintely still an issue.

    Is it a specific source you are sharing when this happens? Is it all webpages from Safari or just certain ones? 

    If you force quit (don't reinstall) Evernote and reopen the app, do the prior shares start to show up?

  5. Hi @lisec, I understand how frustrating it must be to complete a clip and then view it in Evernote and see that error. Are there any specific share sources this happens most frequently for you (if you're comfortable sharing) or does it seem to be at random? We're aware of some sources but any more information could be helpful. If it's an issue happening across all your shares, please get in touch with our support team to take a closer look if you haven't already.

  6. Hi @PapaCr,  if you force quit the app (don't reinstall), then reopen it, do the clips import and complete the sync on the version you're currently on? If they do, please then update to 10.6 where we have fixes that may help resolve some import process issues going forward. If you're already on 10.6 and they still aren't importing even after a force quit/reopen, please save your logs and get in touch with our support team so we can take a closer look with you.

  7. @Twitchly Thank you for mentioning this issue from this source of Wall Street Journal, we are looking into it.

    @BPBear It sounds like what you're encountering may be different if you're not seeing any indication of the clip being created or importing into the main app and if you're not seeing the note being created at all with the "Error syncing url, cannot convert" after sharing from some websites. Does an iOS "force quit" of the main Evernote app (don't reinstall or you will need to re-share any prior pages that haven't imported and synced yet) help with new mobile shares? Not a guarantee, but sometimes it can wake the sharing/importing processes back up in similar-sounding scenarios. 

    @enpeef Are you comfortable sharing some of the affected websites you're seeing the "Error syncing url, cannot convert" message on? So far we're aware of some mobile Twitter, Wall Street Journal, Tech Crunch, Fox News, Wikipedia, webpages that may be affected. If you're seeing it anywhere else specific and don't mind sharing - this will help our investigation.

    Our apologies you're all encountering these issues. The team is working towards solutions in these scenarios.

    • Like 1
  8. 11 hours ago, BananaBread said:

    Soooo... can you be more specific with your instructions here. I DID these things. I went to 'Shared with me' on the iPad on a fresh install, expecting to see the Shared Notebook listed and it was not. Nor was the Note I shared with the iPad user. Said "0 Shared Notebooks, 0 Shared Notes." How do you add a notebook that someone has shared with you exactly? Can you describe where to find this option, in what menu, exactly?

    @BananaBreadif you're sharing a note or notebook already existing in your Evernote account to someone - you'll want to go to the specific notebook/note and control the share from there as you're the owner and it won't be listed in 'Shared with me'.

    If someone's shared a notebook or note to you, it should be listed in the 'Shared with me' menu. If you're not seeing it listed there, try checking in 'Work Chat' to see if it may have possibly been shared in an earlier chat thread with you and that person. Here's more info on sharing notes and notebooks.

    @romelden it looks like this thread was originally marked as solved due to a question about the mobile clipper, or 'share extension'  (sharing web pages/content into Evernote, not sharing between users) -- that was resolved for the person asking the question when they did a reinstall of the app. That doesn't mean there may not still be possible issues one may encounter with sharing mobile clipped content into Evernote, or when trying to share content already existing in Evernote between users, just that the original question for the thread creator was resolved.

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