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Jay-Bob

Evernote Staff
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Posts posted by Jay-Bob


  1. Thanks for reporting this, @bmoen, I see exactly what you mean in the current Evernote for Mac app. 

    As it happens, our editor engineers are hard at work developing a new editor that should be available later this year. I've already tested the issue you're reporting there, and have ensured that this problem is no longer occurring on the new editor that is currently in beta on our new version of Evernote Web if you'd like to give it a try there.

    I don't have an estimate for when to expect the new editor to be available on all other Evernote applications including Evernote for Mac where you're experiencing this issue, but please keep updating so you always have the latest fixes when they are released. The article linked above will also have more details about the new editor as they become available.


  2. On 10/3/2019 at 6:26 AM, Kissoh said:

    I just started evaluating Evernote basic. Wanted to get to know the software before subscribing. Not being able to highlight (turning the background pale yellow is not highliting, in my opinion) is one of those hard dealbreakers for me. It does not matter how a program excels in other areas if basic functionality is missing. That fact that the staff cannot even understand why highlighting could be a crucial function in note software boggles me. And the fact that this is not fixed after six years tells me to start evaluating other software. 

    @Kissoh Hi there, have you been able to try the Beta Editor on the new Evernote Web experience? This now has multiple highlighter colors. If you use Chrome or Safari in the lower right corner of the note editor you should see a "Beta Editor" badge to use this new feature. If you use Firefox on the new Evernote Web, you'll already be using the Beta Editor and should have access to this feature. No estimate on when to expect the Beta Editor to be available on other Evernote apps, but for the time being any highlighter color applied on the web will sync and display on all your other Evernote apps. Thank you for your patience and passion!


  3. Hi @Coffee First Thing, thanks for the screenshot. It seems like you may be using the older version of Evernote Web that does not have the Templates feature. To use Templates on the new version of Evernote Web, please try these steps:

    1. Click your profile photo in the lower left corner of the browser window.
    2. Select Switch to the new Evernote Web from the popup menu.

    Once you're on the new version of Evernote Web in Chrome, you should then see the Template button showing in the note body of a new note.


  4. Hi folks, this appears to be a recent issue identified by NordVPN. Please see their help center article for more information here: https://support.nordvpn.com/General-info/Features/1047407402/What-is-CyberSec.htm

    Quote

    Note: we are currently experiencing some technical issues with CyberSec. If you are unable to load most websites with enabled CyberSec, please turn it off and check if the issue persists.

    Please check with NordVPN's support for more information on when this issue may be resolved on their end. Thanks!


  5. Hi @SAGAR4695, thanks for the updates. If you're seeing duplicate copies being made on the older (current) version of Evernote Web, that's usually an indicator there's something amiss with the network connection. If the connection drops or there are connectivity issues the current web app tries to save the current content by creating a new duplicate note with the changes.

    However, the new beta web app should be continuously syncing and not creating the duplicate note (or losing data, hopefully), but it's possible the network connection may also be related to what you're experiencing there.

    Do you possibly have another network to try and see if the same issue happens on either the current web or new beta web versions?

    While we continue investigating this, if possible, please download and install the free desktop application of Evernote - this has a local database and should not be as affected by possible connectivity issues.


  6. Hi @Sallyshelty, thank you for reporting this. When you click on Notebooks or Tags in the left-hand sidebar, what do you see?

    What you're mentioning seems like it may be an issue our web application team is currently investigating. It appears to be affecting certain folks using Google Chrome, specifically. If you're on a Mac does Safari work for you? If you're on Windows the new web version currently only supports Chrome. If Chrome is the only browser you can use, does trying an incognito window yield different results for you?


  7. 1 hour ago, GTKZ said:

    I don't like and don't use the new version of Evernote. It takes too long to save each update ... cursor freezes while saving. Slows me down way too much. 

    When you mention it takes too long to save each update in the new version - can you please elaborate on when this happens? We're continually making updates to the new version and it should always be syncing/updating so you won't be seeing a green checkbox like you do in the old version because it isn't necessary.

    In the new version, does this happen in a new note, or only in longer notes like the one you're referring when working in the old web version? 


  8. @GTKZ it looks like those errors in your newest console screenshots are reporting from the older version of Evernote Web. If you try the same note on the newer version of Evernote Web again (it looks like you tried this earlier at Scott's request to limited success but may have encountered other issues with the new version) do you still receive a message about not being able to sync your updates?

    Once on the newer version of Evernote Web, please follow these steps if you continue to encounter the issue and please keep us posted.


  9. Thank you for these details, they are helpful while we continue to investigate this in all aspects.

    Is the note you're pasting into by any chance a longer note?

    Are there attachments of any kind?

    Are bullet, numbered, or checklists present in your note and are you pasting into them?  


  10. 2 hours ago, GTKZ said:

    Hi! Did you figure out what the error or what is causing it?

    Hello, our development team is still investigating this. However, it appears to be caused by uploading larger images or attachments. These can take some time to upload through the browser. If you upload a larger image or attachment and then quickly start adding text or editing the note, it seems to cause this sync notice to appear. It may happen more frequently when the note is longer and/or has many images/attachments in it.

    Until this fully gets resolved (no ETA at the moment, but it is a priority), please try to be very slow and deliberate when adding larger images and attachments before resuming editing. This should hopefully help mitigate collisions in the meantime. Thank you for your help with providing the above information and for your patience while the development team gets to the bottom of this.


  11. Correct, using a 3rd party application like App Cleaner to remove all Evernote files will enable you to run an earlier version of the application. Keep in mind before doing this any unsynced notes or local notebooks will be removed after this so make sure to back up this content before proceeding.


  12. Correct, Templates will only be accessible on the new version of Evernote Web, which is currently not supported on Firefox (only Chrome and Safari are supported, no ETA on Firefox or other browsers). Please see this FAQ article under "Why can't I see templates in my account?" for more information.

    @Shavonne79 I've created a support ticket on your behalf to investigate this in more detail with you.

    For other customers encountering similar issues, please first make sure your Evernote applications are up-to-date. If you are a Premium subscriber, you can create a support request here for further assistance.


  13. 7 minutes ago, luckman212 said:

    Can I ask quite simply- why were the copy/paste bugs not fixed before releasing again?

    The developers are on it, but it hasn't been fixed yet. It will be mentioned in the release notes when fixed.


  14. 7 minutes ago, GrammaKathleen said:

    @Gazumped, Fujitsu HAS updated their application. The ball is now in Evernote's court to pull the update into their own driver. Further, unless you are a premium (paid) user, you cannot raise a support ticket. It's impossible, I have tried (obviously I am not a premium user).

    Since the Fujitsu driver has been available for a month, I feel like Evernote should have been able to quickly do their own update by now. I'm thinking we've paid for these expensive scanners that are now not functioning properly. Is that worth suing a company over? I don't know. I'm thinking it's worth bad word-of-mouth advertising as far as I can spread it. So, so, so disappointed.

    Hi there, Fujitsu has updated drivers for certain scanners they manufacture, but they have not yet updated the drivers for the ScanSnap Evernote Edition Scanner. Fujitsu is the hardware manufacturer of this device and they have updated the drivers for each device after an OS update. We're in discussion with Fujitsu but do not have an estimate on when to expect these drivers to be available if you have already updated to macOS Mojave.

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