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Jay-Bob

Evernote Staff
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Posts posted by Jay-Bob

  1. Hi @ToddMS, agreed, it makes more sense to display the default title right away rather than as originally implemented to leave the title window blank to enable quick custom titling/tap save to get the website's default title. We do also want to ensure we have record of any news site that may not be accounted for yet - do you have any examples that aren't working with saving the default title or article itself? We're working on improving in all these areas, but no specific eta available yet. Thank you for mentioning this.

  2. On 9/28/2020 at 3:03 PM, John WG said:

    Evernote used to guess at the title (I think by capturing the first set of words.) Now the title is left blank. This is a real pain because (1) I want to use the exact title the author did

    In the meantime, on the new version it seems like you may be able to work around this and still get the desired result by actually leaving the share window title blank and saving. Then when you view the note in Evernote, it will be created with the default title from the webpage without having to manually add/copy it. This should quickly get you the same default automatic title content you'd get from the previous version if you don't want to add a custom title yourself.

    • During save with no custom title added
      Before.thumb.png.ee1572e6d3dcd0f5381ca761dcc8b45c.png
    • Appearance in Evernote after the save
      After.thumb.png.f6fa919677e9411d29dee02ac66e77cb.png

     

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  3. @PinkElephant, that's a great workaround, thanks for suggesting it.

    @captianslocumthanks for the video - after watching it there is an issue specifically with using Safari Clipper's Screenshot clip option on a YouTube video area. Screenshots of other places shouldn't be affected. The issue is known by the developers but I don't have an estimate on when to expect a fix so please do continue to use the Mac Evernote Helper crosshair screenshot function workaround for the time being.

    Concerning the length of time when queuing up and clipping 30 web pages, that depends on a few different things like how big each page is and the internet connection as all clips do need to sync to Evernote and the 30 websites could also possibly be using and moving between computer RAM as well. So Clipper will have to work through both initially loading, then capturing, then syncing all that data for the 30 pages if numerous clip process are started before prior ones are finished. It's not a feature of Clipper at this time to save something locally and send it to Evernote at a later time, but it is a great suggestion!

  4. Thanks for mentioning this, I can also reproduce the issue and have reported it to our developers who will take a closer look. Concerning the different Clipper version numbers on different browsers, we are working towards releasing the same Clipper version on all major browsers at the same time when possible. 

  5. Thanks for mentioning these issues @captianslocum. I too enjoy Safari and understand your concern with Clipper not behaving as you'd expect there when compared to other browsers. 

    As it turns out, I haven't been able to reproduce the screenshot issue in Safari so far - do by chance you have any specific website links this happens on or steps to reproduce the unexpected behavior? Concerning the PDF issue specifically in Safari, we're aware of this and the developers will take a closer look, thank you!

  6. Hi there everyone, thanks for mentioning this.

    Here are the details about the updates containing the fix for YouTube pages not loading Clipper depending on your browser of choice:

    • If you prefer Chrome or Edge,  the updated version containing the fix is 7.12.8.41.
    • If you prefer Safari, the updated version containing the fix is 7.12.7.40. The version number is different from Chrome and Edge, but functionally the same release.
    • If you prefer Firefox, this is currently still on 7.12.5.42 and does not contain the fix yet. Additional unrelated changes are necessary for Firefox and we're working on getting this updated and released as soon as possible, but no estimate at this time. If you use Firefox and need to clip a YouTube page, while not ideal, please use another browser in the meantime to work around the issue. 

    Thank you!

    • Like 2
  7. Thanks @cornetg. In those 9 tabs do you ever have Clipper open and running (e.g. you click the Elephant icon and leave it open in a tab but don't complete the clip and close clipper) in any of them? Or do you have a Business and Personal account signed in at the same time? After the crash happens, would you mind sending your Evernote Clipper activity log? Any other details on steps to reproduce these random crashes would be helpful so I can then get this relayed to the development team. Thank you - you stay safe as well!

  8. Hi there, it sounds like you're encountering some difficulties with the Safari Web Clipper. It is strange to hear of these specific issues you're seeing and I feel you on the frustration. Let's investigate this in more detail together.

    First, in your Safari Clipper > Settings screen, if you're seeing version 7.12.3.60 - 1.0.5 (30) listed, this is currently the newest version. The 7.12.4 version you see in the App Store is actually the 7.12.3 version in the Clipper itself. Definitely confusing and is due to a mismatch between the build we post and the build Apple displays. This is something we're working on resolving in future releases as yes, both should be consistent. That being said, if you're seeing 7.12.3.60 - 1.0.5 (30) in Clipper's Settings, you shouldn't also be seeing the ability to update in the App Store as you should already be on the latest version. Does an uninstall and reinstall possibly help resolve this so you see 7.12.3.60 - 1.0.5 (30) in Clipper's Settings / 7.12.4 in MAS (but with no ability to "Update" only the ability to "Open" in MAS)?

    Second, for the crashes you're seeing in Safari 13.1, some more information may be helpful to try to pinpoint the possible causes. A list of the websites (if you're comfortable sharing them and if there's any consistency about where/when/how you notice the crashes) would enable us to try to recreate this on our end. Additionally, and other details of how you isolated the crashes to the Web Clipper could also be helpful at your convenience.

  9. Hi @DTLow, if you mean Context in terms of the "Related Notes" feature in the Web Clipper itself - yes, that was also fixed without requiring an update to Clipper. In terms of the Evernote application Context feature, I'm not sure if that was related to this or not (but am glad to see it seems like that may be resolved as well).

  10. @jdeck469if you enable Web Clipper in private mode in Firefox, then ensure your other add-ins don't also launch in private mode (so Clipper is the only add-in running), do you still encounter the issue? If not, it may be another add-in conflicting with the Clipper. Either way, it may also be useful to get in touch with our support team to dig into this further if you haven't already so we can get to the bottom of this with you.

  11. Hi there, as long as the notebook shared to your account has given you edit access, you should be able to save a web clip to it.

    Does this only happen on notebooks shared to you or does it also happen with notebooks you're the owner of, too? 

    Does this only happen in the Safari Web Clipper version, or does it also happen in the Chrome or Firefox Web Clippers (just to compare behavior, even if you don't use those browsers)?

    It also may be useful to get in touch with our support team to dig into this further if you haven't already.

  12. Hi there san, I'm sorry to hear this. What OS and Chromium browser are you using? If Edge is crashing, does the same issue happen in Chrome (or vice versa)? What about trying in Firefox to compare (non-Chromium)? Once Clipper crashes, are you able to reopen it and access the activity log in Settings? If so, would you be comfortable attaching the log in this thread or DMing it me?

  13. It sounds like you're using Firefox and right click > Evernote Web Clipper is grayed out for you, is that correct? Or is something else happening?

    A few questions to investigate this in more detail:

    • If you use the Clipper button in the Firefox add-on bar (the elephant icon) what happens?
    • What webpage(s) does this happen on for you? 
  14. Yes, Firefox and Safari (if you have a Mac) both don't use Chromium so they could also be good comparisons. However, Firefox currently uses Clipper 6 and not Clipper 7 (the latest version used in Chrome and Edge) but should still enable you to possibly keep Clipping if this can't be resolved on the Chromium side on your machine.

  15. Got it, thanks for these details. It may be worthwhile to get in touch with Chrome to look at other troubleshooting options if all the steps in https://windowsreport.com/chrome-could-not-move-extension-directory-into-profile/ didn't help. Evernote's extension should be loaded and unloaded like any other extension so there shouldn't be anything specific to the Web Clipper causing this. We haven't heard of other reports of this so it may be specific to your configuration/environment of your computer and Chromium apps. If you use any HTTPS anywhere extensions they may also be related so disabling them temporarily can help if you haven't already tried that.

  16. Hi all, thanks for reporting this and keeping up with it. Apologies for the inconvenience.

    The issue with the Clipper screenshot tool + annotation (only) where the right and bottom sides are blacked out after sending to Evernote should be fixed in the next clipper update (no eta on when to expect the release atm).

    While not ideal, a possible workaround in the meantime could be to take the screenshot with Clipper (without annotation), sync it to Evernote, and then annotate the image in Evernote itself (granted, this will not work if you only use the web browser version; image annotation requires a desktop or mobile Evernote app).

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