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About gilbertus

  1. @JohnDM That is the problem. I cannot start the live chat because I cannot login with my premium account. @ScottLougheed Awesome idea. That worked! Should have thought about that. I sent an email out of the premium account to my personal account. There I could see that a wrong email was used. Luckily that email was not taken by anyone. So I created a new gmail account with that address, used the reset password function and have now my access back. Thanks a lot. Though clearly my fault, Evernote needs to work on customer service response time (2 weeks on free account!) and should include an email verification function during the registration. I obviously could start an premium account with an non-existing gmail account!
  2. Hello, my wife went back to school and I started a premium account for her. She used it for months on her ipad and iphone and loved it. 2 weeks ago she got logged out of her ever-note on her iphone and tried to log back in. Unfortunately she messed up and created a new account instead. Though on her ipad she is still logged in with her premium account (I think we know the login name) but I cannot find the password. Using the reset password function is somehow not working because either: - we used a wrong email when starting the premium account or - by creating the new free account with different name but same email address it got somehow overwritten I cannot use the website for the premium support because I cannot login. Using the free account and sending a support request left me waiting for 2 weeks now without answer. I did sent another request out of the evernote app on the ipad (still logged in as premium) but havent heard anything yet. I also do not know if the support team will answer on the registered email, because then it wouldn't go into Nirvana when it was wrong in the first place. I am afraid logging out of the ever-note app to see her username, because then she will loose all access to her notes. So in short, how do I regain access to the premium account when email is not working? With a premium account I would assume there is a support hotline, but I cannot find any. Any idea how to go from here? Thanks Tom
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