These are the minimal things needed out of a minimally-competent customer service in a situation like this:
1) an acknowledgement of the problem/scenario
2) some info (even a tiny bit) about their intentions (fix or not fix, waiting to see if new fixes it, etc etc).
However, Evernote is providing neither of these, nor anything else. Thus, the "burying their head in the sand" is simply causing more angst (and sometimes anger) from the user community, or at least from this user.
A simple little message like: "We are aware of this problem but do not yet have a timeline for fix; we are focused on a major new release right now" would make all the difference for me, and I suspect many others.
This is not hard to do. But Evernote is not doing it. It's a bad, bad look for them.
Further, in regards to being an apologist (like gazumped's above msg) for this lack of simple communication: while I suspect it's well intended, this (the rationalization) also aggravates me -- possibly even more than I'm aggravated by Evernote's lack of customer-interfacing on this topic.
Evernote hopefully has deep pockets and some maturity. (Hopefully?) Not having someone manage these forums who has this bare minimum competence -- that, frankly, seems _really bad_.
It'd be helpful to know who's in charge of customer interfacing for this segment of the business. Can anyone share?