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About crazylegsmurphy

  1. I got a reply back from support. So apparently it working inconsistently is expected behaviour. I suppose it is expected if you programmed the thing. I think for anyone who is being sold on the idea that the "Premium" account enhances your collaboration with others, it might be a tad confusing when it doesn't work that way. In my personally opinion, the reply from support is consistent with a company that knows it isn't working correctly, or consistently, but doesn't want to admit that. It is the same reason why there is nothing on the sales page that indicates this. I want anyone who is thinking of becoming a premium member to know the following....to avoid any confusion. When another user shares a note with you, you will not be able to see it under the notes section on some clients (iOS, Web). You can see them on the Windows and Mac client. This may affect you in that if you set your iOS software up so you can navigate to the "Notes" section to find all notes by you and your collaborators, you will not be able to see them. You will have to manually navigate to each Notebook (if you can remember which one) and find the note. It will take extra time, and may frustrate you. Buyer beware.
  2. Scott, If I go to "Notebooks" on the iPad/iPhone I can manually navigate to all the shared notes. If I go to "Notebooks" on OS X, I can manually navigate to all the notes. If I go to "Notes" on the iPhad/iPhone, I can only see my notes. If I go to "Notes" on OS X, I can see all 111 notes (mine, and shared). So basically, the iOS versions are not consistent with the desktop client. I haven't contacted support yet, I was just about to.
  3. Another week of Evernote frustrations. I use Evernote on the following platforms. - OS X Mavericks - iPad - iPhone I have about 44 notes that are my own. I have others that are shared with my girlfriend. This brings the note total to 111. On the Mac client, if I click on "Notes" it shows me all 111 of them. If I click on "Notes" on the iPad, or the iPhone, I only see 44 notes. I have done the following in an attempt to get it to fully sync the notes: - Deleted the app from both devices - My girlfriend unshared, and shared all the notes again - Pressed "Sync" about 15 times So, basically at this point Evernote is becoming so annoying, it is almost useless. The inconsistency among all the clients means that I never know which one is current, where the notes are, or what the hell is going on. Anyone know how to fix this? Thanks, CLM
  4. Sigh....really? So ya.... Here is what happened. I wanted to view the status of my girlfriends collaborated note. I opened the app, and went to notes. I arranged it by "date modified" assuming it she had updated it, it would be at the top of my note grid. Not there. In face none of our collaborated notes are. So, I manually go to the shared notebook, find the note and open it. "This note has been modified, tap to refresh." What? So, not only did Evernote fail to display the note, it didn't bother refreshing it for me? Collaboration, I'm not sure that word means, what you think it means Evernote.
  5. Yes, but because I have no option to do otherwise, all my girlfriends tags she's worked so hard on for our recipes have to be recreated by me manually (which I tried to do, and Evernote bugged out and deleted them). This is such a frock in' pain because her tags are different from mine, for collaborated notes. So, she calls me up and says, "Babe, can you cook me something savoury tonight?" I look at Evernote, but because I didn't think to tag anything as savoury, I have no idea what to look for in our recipes. Of course, this is something she has done, but I can't access this on a collaborated note. So, I have to either email her and ask her to chose one, or I have to find an alternative. There are so many use cases in which having separate tags for collaborated nots makes no sense at all. If I'm working on a project with some business partners, we should all have our own random tags for collaborated notes. If I say, "Please bring up all the notes with the tag, "June Release" but, they haven't created that same tag, it is super frustrating. Speaking of this so called "premium collaboration" feature. Unless I am wrong, I just opened Evernote and went to "All Notes" to look for my girlfriends todo list of things she has to do before she moves to my country next week. Our collaborated notes don't show up there, only mine. So I wasn't able to find her note. I had to manually navigate to shared notebooks,mother to the note to see if it was updated. I'm going to check again, but if this is the case....wow.... Naming this a "premium" collaboration is a real stretch.
  6. I will try and address the rest later, but typing on this iPad is already time consuming enough. As I mentioned, the "Extra Credits" episodes address this. They use examples like Zenga where they initially had a high rate of payments, but are now seriously struggling as other games have adjusted the model. I feel that Evernote will suffer this same fate once someone can come along that offers the same functionality, without the arbitrary functionality walls. To your last point, that is just an excuse to justify the bad design. First, you can only store like one gigabyte as a premium user. My ipad is 32 gigs. Even if I used up my entire storage, I still wouldn't care. Even if my notes were 32 gigs worth, that is why the option to not sync should be available like it is now. The system they have now, is only terrible because of the way it is implemented. It forces the user to take steps that should be done for them automatically, out of convenience. There are much better ways to design the option to save, or not save a note locally aside from requiring the user to navigate settings menus for each notebook. Evernote's method makes no sense. When I write a new note using Apples note app, I don't have to worry that the note will be unavailable offline. As long as it has synced, it will be there, whether I have data or not. If I had to go in and manually choose to save each note, just in case I find myself without wifi/data, it would be frustrating and time consuming. The default should be to sync notes and make them available offline. The user should then have additional options to selectively sync which notes they don't want taking up space. That gives the best freedom to users, and saves them from having to micromanage every note, just in case.
  7. I'm so sorry that my opinion is boring you. I know that listening to the thoughts of new users cuts into your time as an Nevernote Evangelist. It must take a lot of work to write 12,514 posts about how integral it is to your life. Actually, a lot of her posts are for helping people who are trying to learn how to use Evernote better. That doesn't seem to be the case with you, but believe me, she's helped out a lot of Evernote users.Flip side is that she's not precluded from voicing her opinion, just as you are doing. If you'd had Evernote usage questions, she'd have probably been among the first to try to help answer them. Yes, but some people aren't at that point. Some people are still trying to figure out why the basic functionality that is being paid for is pnt all that good. When I brought up that the offline note functionality is flawed, people said, "oh, that is just a learning curve." Of course it is a learning curve. It doesn't mean it is a good system. I'm not incapable of learning how it works,I just don't think it works well. In addition, I would love to hear the Evernote evangelists take on how to force Evernote to sync tags across users,mor how to add contacts. I would love to hear their expert advice as to how to format tables without resorting to manually editing the XML. I would appreciate them telling me how to fix the bug that deletes tags, or how to resize images in the app without resorting to using third party software. There are a lot of questions that I would appreciate these experts helping me figure out. Unfortunately, many of them are not solvable because the software is incapable of doing it. Instead of admitting this, and adding their voice to the others who may be concerned that the amount we are being charged isn't lining up with the functionality, they simply evangelize and brush it off with nonsense like, "it's less than the price of a latte." As the title of my thread says, Evernote is...kind of terrible. It has a long way to go, and the reputation of the buggy, bloated elephant is not unfounded. This software needs a lot of work, and unless these evangelists are willing to step outside of their rose colored glasses, and try to see it from the perspective of new users, it will continue to be a frustrating, and costly experience for some.
  8. It's not that I don't want to be convinced. It is that I'm not. This isn't some personal vendetta against Evernote. I am simply one user that isn't as keen on drinking the Evernote Koop-aid as so many people seem to on the internet. I realize that coming onto the forums where the Evernote Evangelists spend their time isn't going to result in a lot of changed opinions. My hopes are that perhaps my opinions will prompt others to voice their opinions. There were a lot of is Springpad users who had chosen that (and other software) as a direct result of how overhyped we felt Evernote was. The fact that Springpad never gave us the option to financially support it, is actually quite annoying for many of the users. When they closed down, they gave us two options, backup our data to HTML, or to Evernote. People like me, who actively chose against this overpriced service were now in a position where years of our life were being transferee into a service we had been actively avoiding. Now, after becoming a "premium" member, I am seeing how right I was to avoid it. The problem is that people are so used to Evernote's business model, that they seem to forget that it really isn't that good. Evernote enjoys the luxury of being one of the most recommended note apps, not because it is all that amazing, but because other than OneNote, the competition out there is severely limited. I tried OneNote and it is honestly a thousand times better than Evernote. The only thing that is dissuading me from using it is that the web clipper is terrible, and in don't like the way they present the data. Other than that, the feature set, the integration, the freedom of that software blows Evernote out of the water...and it is free. Either way, for me, it isn't about being convinced. The reality is that Evernote is overpriced and the functionality they push as "premium features" are really just a thinly veiled attempt to push the freemium model on users. For those who are interested, there is a YouTube series called, "Extra Credits" and one episode talks about the right way to do a freemium model. Sure, they're taking about games, but the concept is the same. The main idea is that a company should attempt to make the users feel good about paying money. The freemium games that create price walls, are generally loathed by people. They initially look successful because people pay of them, but don't have long term sustainability. Evernote is like that. What Evernote has done, is created software that is free to play, but the features that actually make it fully functional are locked until you pay a freemium subscription of $45/y. The features aren't really features, or fun, useful additions for those who need them, they are basic functionality that users quickly hit a wall with when using it. This forces users to choose between paying a subscription for some reason, or trying to find work arounds. Look at this forum, and other forums on the net. People are often trying to find way around the subscription. From sharing accounts, to using third party programs. Many people, including myself, seem to begrudgingly pay for the service, not because it is amazing and makes us feel good, but because there is no alternative. Even look at this "points" system. It is an attempt to get more users on the freemium model by making their users advertise the product for them through social means. The users aren't recommending the product because it is amazing, they're doing it because it gets them points, which they can use to avoid paying the high fee. Evernote knows the pice is high, but they're betting on a percentage of the users paying for it. The more they can convince to try the software, the more will hit the wall and be persuaded to pay the subscription, all the whole holding the carrot of free points in front of their faces, to ease the cost of the high subscription. This model is freemium at its worst. So many games do this same stuff where they put up walls to continuing, and if you just spam your friends, or pay $9.99 for the ability to build your farm, you can continue. I realize there are some that don't care about $45/y and, "it's less than the price of a latte" but for many of us, it isn't about th price of a latte, it is the principal about companies charging an arbitrary yearly cost, for functionality that has been arbitrarily locked, just so they can have an excuse to monetize it. This kind of business model doesn't sit well with a lot of people, and it is very clear based on the number of people that are desperately hoping for the nex "Evernote killer."
  9. I'm so sorry that my opinion is boring you. I know that listening to the thoughts of new users cuts into your time as an Nevernote Evangelist. It must take a lot of work to write 12,514 posts about how integral it is to your life.
  10. The fact that Evernote had a DDOS attack was unfortunate and all over G+, Twitter, LinkedIn and various other places - Evernote themselves couldn't comment because a "denial of service" attack does exactly what it says on the can - they were totally off the air.When an app fails, my first instinct isn't to log into twitter, LinkedIn, or G+ In the chances it might be some big news story. And if it does happen to happen, I expect support to have much better answers than, "please use a PC browser until... I pay to be able to view my notes offline. The problem is that what you call a learning curve, I call unintuitive and bad design. There isn't even a quick, "save note offline" button on the note, you have to navigate through settings menus to download a notebook....not a note,mouth a bunch of other notes you might not even need. I've outlined a few times why this system is not designed with the user in mind. Here I am, on the forum. I'm not going to have a casual chat with them about these things so they can say, "Thanks for the suggestions, we will consider them." As they have done on the numerous posts requesting changes and reporting issues. I'm a web designer, so for my this isn't an issue. In fact, it was the onto way I could force Evernote to display tables that didn't look like they were designed in MS Word on Windows 3.1. I was able to have much better control, and was even able to create a few recipie templates that look much nicer than the standard Evernote editor could do. That's great....but a day later, or a week later to tell me to use a PC browser is isn't really helpful either way. The Monet had passed, I had to solve the up issue without Evernote. I think $45/year is not a small price. If it was just $45, I might chalk it up to a bad software purchase, and it would be the first time, but yearly? This sin going to start adding up every year. There comes a point when this software alone will cost more than the purchase of upgrading an entire operating system. To me, that seems a bit odd. I am already paying for OneNote which comes in the entire Office 365 suite, for a year. It is also free, requiring a MS account. Unfortunately my girlfriend is committed, so I am stuck for now. When she arrives here in a week, we will be testing some of the other software out there..she probably won't change, but at least she promised to look. [
  11. Is it really that odd to assume that offline mode means that if you create a note, you can view it offline in case of limited connectivity? The use case scenario for automatically viewing an offline note, seems much more feasible than the idea that you would create an entire notebook full of notes, then manually have to decide which ones to download. Notebooks are dynamic, things can be added, moved and removed all the time. The information in the notes is what is important to people. Having to manually download an entire travel notebook, just so you can view your Flight information in the event the wifi at the airport in France is too expensive, is ridiculous. That is such a backwards and unintuitive way for offline mode to work. To me, offline mode should mean that when I create a new note, the software syncs that note and makes it available offline just in case. It is a pretty standard thing for people to be caught without service, so having notes right there makes sense. If the user then chooses to not fill up the device with old notes, they can choose to not sync them to the device. My use case was a perfect example of why notes should be available offline automatically. Never, ever let your users be caught in a situation in which they can't access their important data. Be proactive in being a reliable service that people count on and trust. Give them as much as you can so they feel Evernote has their back, and will never let them down. Evernote failed me in two ways when I was trusting it to work. It cost me time, and it cost me money. I will be asking for a refund when I can find something that works, and when I can convince my girlfriend to switch.
  12. Burgers, I am a graphic/web designer. I started out as a make-up artist for film and TV. I have published a comic book, and ran a business that sent emergency alerts to parents when schools and busses were closed. I know a little something about developing projects, and struggling to find a fair, yet successful way to monetize it. The thing is, I'm not saying they shouldn't charge for it. I am saying that the features they're offering, at the price they're offering, is in my opinion, beyond reasonable. It very much feels like they developed the software, then thought, "how can we charge people for this?" It doesn't feel like the features are giving additional value for those who enjoy the app and find it useful, it feels more like they're denying basic functionality to users in an attempt to suck cash out of them. Not only that, but aside from the increased cost of server space, the additional features are one time unlocks on the software that don't seem to require at tonal resources to run. So, for someone like me, who might need to view offline messages once in a blue moon when I can't get service, and wants to collaborate with his girlfriend on a grocery list, we both have to shell out $45/y for the ability to do it. Sure, one of us can pay, and just share with the other in one direction, but it just feels awkward. As I also mentioned, paying $45/y to read my messages offline, isn't exactly convenient. It's not like the app suddenly unlocks and allows me by default, to see my offline notes (then choose to not sync some), it requires me to take additional steps to make it work. For example, I am ordering food for the office at lunch. I take everyone's order, and run out the door. I arrive at the currywurst shop under the bridge, and open my app to start reading off orders. Well, unfortunately, because I didn't think to manually go to settings, navigate to premium, navigate to the offline sync Mose and hit the switch, I am now unable to view my note offline. Sure, Nevernote allows me to technically sync offline notes, but in reality the user experience is unnatural and time consuming. As I delve further and further into the app, the justification for the $45/y becomes harder and harder to swallow. So many features are missing (that have a lot of support, but are ignored). The functionality that does exist is basic at best, and useless at worst. The additional space given is laughable compared to Onenote's 5 GB, nor do they allow Dropbox support for those who are paying for that service already. The collaboration is clunky and time consuming. It doesn't seem to sync tags across users. The "search within notes" is a feature that should just exist for all users because user experience should come first, not coaxing people to shell out a subscription through inconvenience. As you can see, the list goes on. In addition, the support email I got back today said they were taking additional steps to assure DDoS attacks don't happen again. This wasn't the first time sometime like this has happened, and yet they only now decided to take additional steps? Like DDoS attacks aren't common on the internets? I have said before, I have no issues paying for services that enrich my life and make it easier. I have said before that I am subscribed to multiple services (Netflix, Office 365, Adobe, Spotify, PIA) because they offer great value for the price. Evernote has always, from that first time I was denied reading my own shopping list in the store, has felt like they are suckering me out of my money by denying basic features. Instead of offering additional benefits for the money in a reasonable way that reflects the actual costs, they created a high price point, so only those who don't have any issue paying more for this one app over a few years, than the cost of an entire Windows OS upgrade. If they had just offered a reasonable price plan, that felt like I was gaining great extras, I would probably have no issues. But, as it stands, I payed the $45 just to get it working, but will, without a doubt have my eyes on any and all up and coming software that offers the same, for what I feel is a more fair cost. I currently pay for OneNote, which is arguably better in most ways, but I can't convince my girlfriend to switch, or I would have jumped ship despite its shortcomings. My hope is that as Evernote moves forward, they understand that customers don't want to feel like they "must" upgrade to get a working product. Most want to use a product, enjoy it, and want to support it, then have realistic options to do so through additional features. Here are a few I think would work nicely. - Collaborate with family or coworkers (more than one) - additional space - upload files such as PDFs - use location based reminders - annotate notes - presentation mode (I am personally not sure the clerk at the grocery store cares how nice my grocery list is) I dunno, just features that feel like features, not unlocking functionality that really doesn't work well anyway.
  13. Despite my very vocal criticism of the Evernote pricing plan, I hesitantly purchased the premium service the other day. Yesterday, I was driving from Alberta to BC because I am looking for a new home. After driving 13 or so hours I stopped in line at the ferry terminal to wait for the next sailing. I figured this was a good opportunity to open Evernote and review some important travel, and house information I had added prior to leaving the house. This was my first real test of Evernote, and I was interested to see how it would work. Guess what....it didn't, at all. I opened up the app only to be faced with a repeated, "unable to sync" error message. After trying multiple times, I searched the web for reasons. It was suggested I delete the app, reinstall it, and sync again. So, despite it cutting into my limited data plan, I reinstalled the app, and logged in. Error! Now, none of my notes were available at all. I couldn't sync, I couldn't access them, I was stuck. All the important information I needed was unavailable to me. I was very upset and so I wrote support for some "premium" help. Later on that day, I read on BBC News that Nevernote suffered a denial of service attack. No, I didn't get an email, or a in app message, or anything...I had to read about this from a British news source. Needless to say, I wasn't able to access the important info, and had to call a friend, long distance, to boot up my home PC and email me the info. A day later I get an email from support saying, "ya, sorry about that, we suggest you use a desktop browser." Yup, use my PC,mat home, instead of the mobile app, and the offline service I payed for. Well, turns out it wouldn't have helped, you know why? Well, you see, the fine print with this "premium" feature of being able to read notes offline, is that you have to choose which notes sync offline. Yup, that is right, you can't just add a new note, run out the door and have access to your notes like any normal app would allow, you have to manually open the app at home, sync it, then manually choose to save that note to your device. This is the "premium" feature you pay $45 per year for.....per.....year. So, not only was I unable to access my important information online, or offline, but the solution was to use my "desktop browser" until further notice.....right. This is I addition to the plethora of other shortcomings I've found with this app. For example: - my girlfriends shared tags don't sync to my device. - the app deleted the tags I've added (thanks for wasting my time there) - the formatting of notes on the mobile browser is terrible - you can't format many of the desktop notes unless you manually export and tweak the XML file - you can't choose which thumbnail to use on your notes - you can't resize your images (premium feature is more space....hmmmmm) - the card view is cluttered with text you can't get rid of - collaborated notes often have conflict errors - no contacts, so you have to manually type in your contacts email each time you share My girlfriend got 30 free points for reporting a bug fix, and 120 points as a promotion from her carrier. I was unable to access my notes, lost data reinstalling the app, incurred long distance charges having to call a friend (inconveniencing my friend), lost my tags, and all I got was a, "sorry buddy, not our fault!" A day later. I am writing this for anyone who is thinking of getting the premium service. My advice is don't. It simply isn't worth it considering the hassle it takes to use the features. "Premium" support is seemingly not much better than regular support, and the collaboration/sharing isn't really well done. I am actively looking for another service and will be refunding the balance of my premium account as soon as I find something that works better. I know some of you are saying to yourself that I am overreacting, but let's be honest, $45/y for the premium service is just not cool. There are so many great services out there that charge nothing, or way less for much better features. I realize DDoS attacks are not the norm, and are beyond Nevernotes control, but a company who has this many users should have taken precautions before this happened. And, when it did happen, they should have been a little more willing to ease the frustrations of their paying customers, than to simply say, "sorry" and suggest they use the desktop browser until some unforeseen time. This customer is not having a great user experience so far. If it weren't $45/y, I would probably just chalk it up to another company not ready for prime time, but 45/y is a very questionable cost considering the alternatives out there, and what they offer.
  14. Fine! I just purchased the premium membership (only because I saw they have a good refund policy). Within 10 minutes of creating some new notes for my girlfriend and I to plan our summer, I started longing for the days of Springpad. I can't resize any images? I can't choose which image is displayed as the thumbnail? I don't have "contacts" that I can easily choose from and must manually type in my girlfriends email each time I share a new notebook? Why does the "card" view show all the info in the note? Why are my tags suddenly disappearing after typing a bunch out? Why can't I change the look/color of my notebooks so as I visually oriented person I can find them easier? Why does the premium confirmation email tell me that I can turn off auto-renew, but I can't find it? Why did Evernote automatically save my credit card details, and not give me a way to delete them? Why can't I edit the text size/color on the iPad (must use Mac version to format)? Why are tables not editable in terms of colour, weight, etc? Thems some bold table borders! Grumble....
  15. His is the last post I can make for the day.....maybe this is a premium feature as well? I understand they see it as a premium feature, but it really isn't. Offline mode is such a standard these days...in fact it is usually the default for most programs. Imagine if Google said that despite you having synced all your documents to your devices, we will lock you out of them because you haven't payed. That just makes no logical sense. If anything the premium feature should be to access them online. Logically that makes sense. I dunno......I just don't get it..who doesn't allow their users to access their own data offline? So I can't work on a note I already started on my laptop while on the plane? I can't review my business presentation because my cell can't get reception in the train tunnel? I can't look at my grocery list in costco because the concrete walls are too thick for a signal, even though I synced it before I left the house? It makes no sense at all.
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