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amanda_h

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Status Replies posted by amanda_h

  1. I was totally taking a shot to ask. I just had a file that I was updating (with about 15 hours of work on it) . It had tables. The entire table disappeared in a instance when I clicked (not deleted) the last cell in the table.

    Is there anyway I can get it back. I'm so like - destroyed by it's loss

    I checked my cloud and the entire table is gone

    1. amanda_h

      amanda_h

      Hey @dCote,

      First, thanks again for your patience while Geoff investigates your account status and why it's showing as Basic. He's still working with our team to figure out why that's happening. Regarding the table disappearing, are you able to recover the correct version from Note History?

      To access note history in Evernote for Mac, follow these steps:

      1. Open Evernote for Mac and select a note
      2. Click the note info button (i) and select View History
      3. Click Import next to the note version you want to restore
      4. Select Yes to import the note into a synchronized notebook
      5. Open the Import New… notebook where the note was downloaded and move it to the notebook of your choice

      To access note history in Evernote for Windows, follow these steps:

      1. Open Evernote for Windows and select a note
      2. Click the Info button and select View history
      3. Click Import next to the note version you want to restore
      4. Select Yes to import the note into a synchronized notebook
      5. Open the Import New… notebook where the note was downloaded and move it to the notebook of your choice

      Let me know how that goes!

      Amanda

    2. (See 2 other replies to this status update)

  2. Hi,

    I just upgraded to Premium version but I do not see any change compared to basic version.

    Same screen and same features.

    I add a screen shot.

    Any advice?

    Thank you

    Jean Paul

    Evernote screen capture.docx

    1. amanda_h

      amanda_h

      Evernote Help & Learning Center - Premium Features

      Hi Jean,

      The physical look of Evernote won't change when you upgrade the account, but your access to Premium features such as PDF annotation, increased note size limit, offline notebooks, etc. will change. You can see a list of the Premium features available to you by clicking on the link above. I hope that helps!

       

  3. Já  sou assinante de uma conta premium com o meu  email  do Hotmail. Por engano  fiz uma assinatura em duplicidade usando  outro  email(Gmail) e quero cancelamento. Comprei  usando  cartão de  crédito.  Como devo proceder? 
     

    1. amanda_h

      amanda_h

      Hey there! I've created a support ticket and transferred it to our Portuguese team so they can help assist you further. Thanks for your patience!

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